Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your tabletWe were unable to find your device's warranty information in our system, however, if the item was purchased in December of 2013, your two year warranty has in fact expired, and this explains why you have been asked to pay for supportAt this time, it has been months since expiration, and we are unable to make an exception from Microsoft's warranty terms We understand this may not be the answer you were hoping for, however we are bound by Microsoft policyIf you would like to create a paid exchange order, please visit support.microsoft.com or call 1-800-642-and a representative will be happy to assist you We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because I took you a year to respond!!!! Which confirms what we thought about your products and Microsoft We fixed the problem on our own We sold them and bought an HP Problem solved by not buying or owning a Microsoft laptop or tablet See how quickly I resolved this? Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The customer service person was very nice and installed the software for me.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have effectively been robbed by Microsoft, and it appears I have no recourse.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have attempted to speak with account support multiple times as outlined in the official complaint.This is the most recent number [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:days later,I still haven't received any reply from the Microsoftsoft.I have complained many times by phone and Revdex.com.Every time you let me wait for a reply, but I've never received a reply.I strongly suspect that Microsoftstore wants to escape responsibility.I want that I can get the reply as soon as possible Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: They are Requesting more information and I am updating said information requested by themThe Revdex.com informed me not to add any identifying information to my complaint but my Gamer Tag is ( [redacted] ) I put one of the support numbers In the account number section of this post My phone number which idk if you can see Is attached to my gamer tagHere is a xbox Chat Reference number they gave me [redacted] , The most recent attempt to transfer my gamer tag over manually through xbox support phone Gave me a case Number of [redacted] , that is still in progress but since I have Experienced everything else failing I have decided to contact you through here, as for the microsoft account support I only have access to one number which is a Support request ID: [redacted] I have many more numbers however most conversations through phone I didnt ask for them as they said there was nothing they could do.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Either there was a mixup at the service facility or Microsoft is lying, I do not know which is the truthI sent my xbox in in a perfect state, and it was returned broken Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ Dear Mr ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further First of all, please kindly make sure that you have signed into the correct Skype account on the skype.com web pageAccording to our records, the email address listed on Revdex.com has a Skype account linked to it (" [redacted] ") however, the account isn't the one with the active subscription on it In case you have forgotten the password or Skype name, please feel free to recover the password or Skype name using the password recovery option online: https://login.skype.com/recovery?application=account In case you keep experiencing issues, please kindly let me know the Skype name you are having problems with and I will gladly assist you further I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sorry it seems I used to wrong account to log in, now that I'm logged in under the correct account it seems the web site is working as intendedI completely forgot about the other account, my apologies

Complaint: [redacted] I am not rejecting this response, here is the number you have requestedIt is for the last request I submitted [redacted] Sincerely, [redacted] (***)

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ Hello, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further I appreciate your feedback regarding Skype Customer Service and I have forwarded this to the appropriate department In order to look into this, please kindly confirm the Skype account name you are experiencing issues with or the order you wish to have refunded I hope this response has been helpful Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submit this warilyThe last thing I want to do right now is deal with Skype CS any further Here are your purchase details: Skype Name: facebook: [redacted] Product name: Unlimited US & Canada month Total amount: $ Transaction date: Dec 8, Order number: XXXXXXXXXXXXXXXXXXX Order status: Delivered Account name: [redacted] Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2015/01/13) */ Hello, Thank you for your reply I have issued a refund for the Order # XXXXXXXXXXXXXXXXXXX and the funds will be returned to your PayPal account within 5-working days I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Final Consumer Response / [redacted] (2000, 11, 2015/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) AcceptThis should have been Day responseThanks for wasting weeks of time on a simple solution, Skype Props to Revdex.com for providing an avenue to complain and get this resolvedOtherwise, Skype would have still had my money for their awful service

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ Dear [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Please note that all Skype subscriptions are recurring by defaultSigning out of Skype or uninstalling the aplication doesn't cancel the payment agreementSkype also states the warning about recurring payments before you are asked to complete the paymentIn addition users are asked to read and accept the Terms of Use May I please also refer you to our Terms of Use, Paragraph that each user has read and accepted prior of receiving access to any of Skype services: http://www.skype.com/intl/en/legal/terms/tou/#payment Recurring PaymentsWhere you purchase Products on a subscription basis (monthly, every months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype You can cancel your subscription at any timeJust sign in to your account here: https://secure.skype.com/account/call-phones/packages and click Settings next to the subscription you want to cancel, then click Cancel subscription More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/ [redacted] If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/ [redacted] As an exception I have issued a refund for the recurring orders for the current yearThe payment agreements have been cancelled and there won't be any further chargesThe funds will be returned to your credit card account Please may I also refer you to Skype Terms of Service and paragraph Refund Policy (http://www.skype.com/en/legal/tou/#10): When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded Outside of the Cooling-Off Period, only subscriptions are refundable unless used or expired Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to "use" of a Paid-For-ProductYou hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period and become non-refundable upon allocation I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where does she say she is returning my money The person responding did not read my compliant, she just quoted the terms, when am I going to see my money?? Final Business Response / [redacted] (4000, 10, 2014/07/22) */ Dear Ms [redacted] , Thank you for your reply First of all, we have explained in the previous email that we have issued a goodwill refund for the orders from Quoting "As an exception I have issued a refund for the recurring orders for the current yearThe payment agreements have been cancelled and there won't be any further chargesThe funds will be returned to your credit card account." The funds will be returned within days, however it depends of your financial institution when they are visible on your account Secondly, please kindly understand that it is crucial to know the Terms of Use of a service that you sign up forAgreement by accepting the Terms of Use is a contract between you and SkypeBy reading the Terms of Use you should be able to understand the agreements that you have accepted I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Final Consumer Response / [redacted] (4200, 12, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent numerous emails since May, They were ignoredI am offended that Skype is making it seem they are doing me a favor by giving me $I am certain that I am not the only person who has had the same experience What is more important giving me my money back, as requested or continuing to hide behind "terms." There was no person to speak to escalate my request to a human beingI am certain that there is both state and federal consumer laws that require an ability to speak with a human As a financial person, I understand the cost saving model, but I am certain is violates consumer protection law Out of frustration, I file this complaintI was hoping that Skype would recognize this failing in compliance

Complaint: [redacted] I am rejecting this response because: Because I am unable to use the internet, I called 1-800-642-as suggested inthe "Message from Business" contained in your letter of July After a difficulttime conversing with a robot, I managed to speak to a "real" person.I explained to him that because ofMicrosoft's insistence on installing Windows10, I have no use of my computerThe technician was not sympathetic-just statedMicrosoft would install Windows whether or not I wanted it because they would nolonger support Windows 7.A check with the local computer repair service revealed the same inconvenienceis being experienced by more than persons in this cityApparently, no recourse isavailable-one accepts Windows or do without the use of a computer Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox gift card The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because nothing was accomplishedIt is simply a notification that they still have not done anything with regard to my complaint after almost nine months.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Games for Windows LiveThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and while we understand your frustrations, we are unable to fulfill your request As the agent explained, because the charge has gone through the dispute process with Microsoft resulting in a re-charge, we are unable to provide a refundWe understand that this may not be the answer you were hoping for but we are bound by Microsoft policy At this time, Microsoft considers this matter closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I Been told by Microsoft, in the original replace by Evan I have months , and absolutely it's defective or refurbished and had power failureSincerely, [redacted]