Microsoft

Complaint: [redacted] I am rejecting this response because I took you a year to respond!!!! Which confirms what we thought about your products and Microsoft We fixed the problem on our own We sold them and bought an HP Problem solved by not buying or owning a Microsoft laptop or tablet See how quickly I resolved this? Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: I am rejecting this response because:i have tried that have had no help from [email protected],I am totally unable to access any multiplayer features on my game and was banned because of a glitch on the game...here you will find a quick synopsis of what occurredso I was playing forza on my Xbox one,wife wanted to watch tv so I saved my game and started to play forza on my pc,when I first launched it it said syncing got to some percent and was stuck there,I then closed everything reopened forza on my pc it fully synced I had an un natural amount of credits in my account,I did not fraudulently mod or use anything on my account..I called Xbox support and they looked at my account and saw no bans on their side whatsoever,also at time of this ban notification the forums were down and I was not able to post or get a hold of anyoneI have sent messages on the forums to people I have sent e mails to the forza e mail I have not gotten any responses about this issue,I know that there are KNOWN service bulletins on playing the game on windows and there are many bugs that still need to be worked out,so why am I being punished for bugs and or glitches on that were not done maliciously,I have been a loyal forza patron since the beginning I have absoulty no negative marks what so ever on my XBL accountSincerely, Patrick M [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift codesWith the information provided in your claim, we were able to locate your account and service request for this matterOur records indicate that the agent was unable to see the photos sent in your email because they were not sent at attachmentsThey cannot be viewed when sent in-linePlease reply to the agent's most recent email regarding your case, and attach the photos to your replyAt that time she will be happy to further assist you Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have effectively been robbed by Microsoft, and it appears I have no recourse.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and while we understand your frustrations, we are unable to fulfill your request As the agent explained, because the charge has gone through the dispute process with Microsoft resulting in a re-charge, we are unable to provide a refundWe understand that this may not be the answer you were hoping for but we are bound by Microsoft policy At this time, Microsoft considers this matter closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Games for Windows LiveThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ Dear Mr ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further First of all, please kindly make sure that you have signed into the correct Skype account on the skype.com web pageAccording to our records, the email address listed on Revdex.com has a Skype account linked to it (" [redacted] ") however, the account isn't the one with the active subscription on it In case you have forgotten the password or Skype name, please feel free to recover the password or Skype name using the password recovery option online: https://login.skype.com/recovery?application=account In case you keep experiencing issues, please kindly let me know the Skype name you are having problems with and I will gladly assist you further I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sorry it seems I used to wrong account to log in, now that I'm logged in under the correct account it seems the web site is working as intendedI completely forgot about the other account, my apologies

Complaint: [redacted] I am rejecting this response because: Because I am unable to use the internet, I called 1-800-642-as suggested inthe "Message from Business" contained in your letter of July After a difficulttime conversing with a robot, I managed to speak to a "real" person.I explained to him that because ofMicrosoft's insistence on installing Windows10, I have no use of my computerThe technician was not sympathetic-just statedMicrosoft would install Windows whether or not I wanted it because they would nolonger support Windows 7.A check with the local computer repair service revealed the same inconvenienceis being experienced by more than persons in this cityApparently, no recourse isavailable-one accepts Windows or do without the use of a computer Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it is not yet resolved, and it is a time sensitive matter. Microsoft requested the account recovery request # associated with our attempts to log on to hotmail, it is [redacted] . Submitted on May 10, 2017.I have also summarized the dilemma again below for context:Hi Microsoft,As previously stated, my father (Dr. [redacted] ) traveled to Canada from Botswana to visit me. Since arriving in Canada, he has been unable to access his Hotmail account, despite the fact that we have provided accurate information to verify his identity with the automated account recovery system; he is unable to receive the verification code on his Botswana cellphone because the cellphone does not work on Canadian cellular networks.We submitted an account recovery request on May 10, 2017 (account recovery request # [redacted] ), and we tried speaking to one of your representatives on May 13-14 but this has all been unsuccessful. We tried getting help from microsoft support too (online chat, North American and Southern Africa telephone help lines) but we never get to speak to a real human being. On the microsoft website, there is an option to email the support team but when you click on this option, it does not work! We have explored all options and unfortunately still at square one!We really hope that you can resolve this issue as my father’s career depends on this. He is in Canada for the next two months and it would be very deleterious for him (Dr. [redacted] ) to not have access to his primary work e-mail during this time. Please, please help us.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not a resolution, just a canned letter asking for more information The Service Request Number: [redacted] I also never received a call back as requested from the initial interaction.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the tablet I rec'd was broken and there is lack and humiliation on the service, very bad device and weak products, I got replace time and never rec'd it working, what else I have to do?Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I Been told by Microsoft, in the original replace by Evan I have months , and absolutely it's defective or refurbished and had power failureSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because nothing was accomplishedIt is simply a notification that they still have not done anything with regard to my complaint after almost nine months.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox gift card The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ Dear [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Please note that all Skype subscriptions are recurring by defaultSigning out of Skype or uninstalling the aplication doesn't cancel the payment agreementSkype also states the warning about recurring payments before you are asked to complete the paymentIn addition users are asked to read and accept the Terms of Use May I please also refer you to our Terms of Use, Paragraph that each user has read and accepted prior of receiving access to any of Skype services: http://www.skype.com/intl/en/legal/terms/tou/#payment Recurring PaymentsWhere you purchase Products on a subscription basis (monthly, every months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype You can cancel your subscription at any timeJust sign in to your account here: https://secure.skype.com/account/call-phones/packages and click Settings next to the subscription you want to cancel, then click Cancel subscription More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/ [redacted] If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/ [redacted] As an exception I have issued a refund for the recurring orders for the current yearThe payment agreements have been cancelled and there won't be any further chargesThe funds will be returned to your credit card account Please may I also refer you to Skype Terms of Service and paragraph Refund Policy (http://www.skype.com/en/legal/tou/#10): When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded Outside of the Cooling-Off Period, only subscriptions are refundable unless used or expired Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to "use" of a Paid-For-ProductYou hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period and become non-refundable upon allocation I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where does she say she is returning my money The person responding did not read my compliant, she just quoted the terms, when am I going to see my money?? Final Business Response / [redacted] (4000, 10, 2014/07/22) */ Dear Ms [redacted] , Thank you for your reply First of all, we have explained in the previous email that we have issued a goodwill refund for the orders from Quoting "As an exception I have issued a refund for the recurring orders for the current yearThe payment agreements have been cancelled and there won't be any further chargesThe funds will be returned to your credit card account." The funds will be returned within days, however it depends of your financial institution when they are visible on your account Secondly, please kindly understand that it is crucial to know the Terms of Use of a service that you sign up forAgreement by accepting the Terms of Use is a contract between you and SkypeBy reading the Terms of Use you should be able to understand the agreements that you have accepted I hope this response has been helpful We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Final Consumer Response / [redacted] (4200, 12, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent numerous emails since May, They were ignoredI am offended that Skype is making it seem they are doing me a favor by giving me $I am certain that I am not the only person who has had the same experience What is more important giving me my money back, as requested or continuing to hide behind "terms." There was no person to speak to escalate my request to a human beingI am certain that there is both state and federal consumer laws that require an ability to speak with a human As a financial person, I understand the cost saving model, but I am certain is violates consumer protection law Out of frustration, I file this complaintI was hoping that Skype would recognize this failing in compliance

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia issueAfter reviewing your complaint, it is apparent your Lumia is not within its month warrantyIf you would like to try and have your Lumia serviced, please visit the following site to explore your out-of-warranty service options: (support.b2x.com) We will not be able to provide a refund as outlined by the Microsoft Services AgreementPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Manufacturer’s Limited Warranty Section 2, part (i); Section 3, part 5: “No refunds will be given for any charges more than days old We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) “Warranty: Twelve (12) months for the main device.” “If this Warranty does not cover your Product or the issue based on which it requires service, Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.” (https://support.microsoft.com/en-us/help/10811/lumia-manufacturers-limited-warr...⇄ Sincerely,Microsoft Corporation