Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows We apologize for the delay in responding to your claim If you are still experiencing an issue with your Windows 10, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live gift card issueAfter reviewing your complaint and account history it appears one of our Xbox customer service agents has been assisting you and sent their most recent email on (9/9) asking for the best time to give you a callThey have a note to reach out to you tomorrow, (9/12)Please respond to our agent’s email at your earliest convenience with a time that would work for them to call youOur agent will be more than happy to work with you towards a quick resolutionSincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issueAfter reviewing your account history, service request number ( [redacted] ), and conversation with our Unauthorized Access agent, it appears our agent sent their most recent email on 8/Our agent states that the information you have provided so far to prove your ownership of the affected account is either incomplete or does not match their recordsIf you are able to provide any further information or details please respond directly to our agent’s email or contact Xbox support at the number provided within the emailMicrosoft now considers this case closed and will no longer be responding Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided A service request number is a unique 10-digit number obtained by contacting Microsoft Support so they can create a cased for youIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: waiting for resolutionSincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Band replacement We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am seeking reimbursement from direct damages caused by an update to your application that deleted gigs of dataI believe that Microsoft should be liable for thisI gave you my number in a good faith attempt to make this right allowing you to contact me using your own willMicrosoft decided not to do that, and use a snfrom your user agreement that says that I may seek damages for direct damages up to the cost of the applicationI will continue with this crusade if nothing more to call you out on your BS because this is BSI am just a PC gamer who took your update that deleted gigs of games as well as the application steam for an unknown reason, you have not attempted to make contact by any other means than this forum, nor have your provided any reasonable reason that your update decided to delete the data that I paid forThis is not closed, we are not done Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I was given the original order number of [redacted] for the xbox and [redacted] for the kinectThen I was given order number [redacted] Lastly I was given a new service number [redacted] I don't know which order number you want so I have included all of themThe email associated with my xbox account is [redacted] @live.com and the username is [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Office subscriptionAs the website states, at the end of the free trial period, service will continue uninterrupted, and the payment method provided at sign up will be automatically charged until cancellationFor more information on this, please visit the Frequently Asked Questions section on the Free Trial Download pageThe link to this page is provided below https://products.office.com/en-us/try?legRedir=true&CorrelationId=6dc0ef24-c5db-...⇄ We apologize that due to this policy, we will be unable to provide a refund for your subscriptionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your HPWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided We see you have provided one from a case opened with HP, however we will need one specifically from MicrosoftIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com and they will provide a service request when a case is created Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/07/14) */ Dear [redacted] **, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We appreciate the time you have taken to provide your honest feedback regarding your experienceYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesAs stated previously, this case is now closed and Microsoft will no longer be responding to requests regarding this matter.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWith the additional information provided we were able to locate your account and review your service requestAs the agent explained, we are unable to provide a refund for your purchase, as you have been given the points and there is no way to convert the points to regular currency We apologize that we cannot offer a different solution for you than the one provided by support, but we are bound by Microsoft policy as well as the capabilities of our systemAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this matterWe have created a new case for you to get the issue with the digital downloads page resolved The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with Sincerely, MicrosoftCorporation