Microsoft

Complaint: [redacted] I am rejecting this response because: It does not address any of the facts from the original complaint. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues activating your Windows server We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I made my account when I was which was years ago and I do not remember the security question's answer, thus I can't complete the ACSR formThe last update I received was that it was moved to the "Tier Department"Until this is resolved I will not be satisfied.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I had to purchase a new computer because "the Microsoft Team" made it totally inoperableI spoke to many individuals, all of whom had a different excuse for what happenedA lot of talk, but, no one was able to, or interested in, solving my problemToday's life revolves around the computer and I had no choice but to buy a new one in order to maintain my personal and financial obligations

Hello [redacted] , Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with Sincerely, MicrosoftCorporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the subscription charges you are paying for but not using The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface warranty We apologize for the delay in responding to your claim We noticed that you have had a replacement device sent to you under warranty At this time, it appears as your issue is resolvedMicrosoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your band replacement The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft Account login We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue returning your product We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacementWe understand that this resolution is not what you had hoped for, however we are unable to make an exception to the Warranty terms without the requested information Because our offer for resolution was rejected, Microsoft has closed this caseWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com: Yes this is correctI have a scheduled appointment tomorrow to work on the computers with: Aman N***Support Escalation EngineerGlobal Escalation ServicesTechnical and UR TOffice: +(425)-704-Ext – [redacted] Working Hours: Monday – Friday 11:00am to 08:30pm PST Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The fact that the suspension has been lifted has no bearing on this caseThe suspension lasted for a week (which was paid for) and I have yet to receive a reasonable explanation as to the reason for the suspensionWhy are you people so evasive and secretive? What are you trying to hide? You claim you conducted a thorough investigationI simply want to know SPECIFICALLY what my son did to cheat, when he was supposed to have cheated, and evidence to support your allegationsSurely you are literate enough to fulfill this simple request Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:My money was taken from Microsoft systems and EA have no way to refund me via your system now EA, while a separate entity, use your system and as a valued customer of many years fund my treatment to be unacceptable as I have no recourse it seems to blatant dishonesty on behalf of EA Now EA have taken a stance which sadly leads me to go via my credit card company in order to get compensationMy main gripe with MS here is why my custom seems to be of less value than others who MS have compensated over the same issue, so sadly it seems my association with Ms and EA will have to come to an unnecessary end but my sense of injustice is too strongSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they totally ignored my complaintMy complaint is not about the defective partMy complaint is the way Microsoft has been handling itThis most recent response totally ignores everything I complained about in the Revdex.com complaint while telling me off at the same timeI'm somehow even more insulted than I was beforeI still have not been able to use my XboxI still have not received a working replacementI still have not received so much as a "Sorry we've wasted your time." My complaint has nothing to do with the product and everything to do with the serviceI am still not happy with this company and at this point I see that makes absolutely no difference to the companySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have tried to be nice, giving you the opportunity to make it rightI am now filing a complaint with the FTCEnjoy! Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro It appears one of our agents has been assisting youIf you still have an issue please reach out to them and they would be happy to continue assisting you Sincerely,Microsoft Corporation