Microsoft

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.There is no Skype accountwith mentioned purchases linked to the email account [email protected] kindly provide uswith the Skype username in order to look into thisI case this is a Microsoftaccount issue, please contact Microsoft Customer Service.Further assistancerelated to Skype accounts can provide Skype Customer ServiceInstructions howto contact Skype Customer Service can be found on Skype support page in thefollowing FAQ: https://support.skype.com/en/faq/FA1170I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: there was no attempt to address my issue and it took them months to bother to respond.Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate the feedback you have provided regarding Microsoft's advertisements - your comments have been recorded and will be forwarded to the appropriate department for reviewAdditionally, we apologize again for any inconvenience this has caused At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did receive a partial refund for $1,128,There is still $outstanding that has not been refunded Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As was my original fear I have spent the last days with Microsoft customer service due to issues I am having with my brand new computer purchased less than days agoI have had different people from you customer service working on my computer and the last one advised me after working on it over 1/hours that I have corrupt files in my Windows an my issue has been upgraded to a level and someone is supposed to be calling meWhat I can not get anyone to understand is that I bought this computer less than days ago an problems started little by little over a week ago, why does no one see this as an issueWith technology these days there is absolutely no reason anyone should be having these types of problems let a lone corrupt files in less than days or even a year or twoGiving your pre programmed responses do not help either you give the same responses to everyone for every issueYou got the money I paid and that is all you care about, the rest seems to be my problem Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Hello, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further The email address provided is linked to a Skype account [redacted] however there are no successful payments on the accountIf you have issues with a different account, please kindly provide me with the Skype account name you have problems and I will gladly look into this in order to assist you further Skype provides different methods of assistance if you wish to resolve the issues with the product: Skype FAQ's https://support.skype.com/en/ Information about how to unlock a suspended Skype account can be found here: https://support.skype.com/en/faq/FAXXXXX Skype Community: http://community.skype.com/ In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA I hope this response has been helpful We apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mobile app does not allow to use the video chat option and I would like a fUll refund Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 14, 2015/02/09) */ Hello, Thank you for your reply In order to remove your personal information from the Skype system and remove the account, please follow the instructions provided on our support page FAQ: https://support.skype.com/en/faq/FA I hope this response has been helpful Again, we apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Final Consumer Response / [redacted] (2000, 16, 2015/02/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me since I have given up on receiving any fair service or consideration from MicrosoftI now have a new Apple growing just fine thank you!Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: My complaint is erroneously being handled as a scamUnless the entire process involving $was a scam, the only amount in question was the $which was a charge that surprised me just as Microsoft and I were concluding the software maintenance contract at the agreed upon price of $ What needs to be investigated is whether the entire process of obtaining the contract was a scam; or, whether it was not a scam but the additional $in question was never discussed and therefore not a part of our agreement Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One repairWe have investigated this issue and found that the Agent you are working with has provided tracking information to you and that you order has yet to shipThe Listening and Advocacy team will monitor this case to ensure the console is deliveredSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: my account and the information inside was violated and your representative told me it is my fault my account was hacked and my information violated it was not me as I hadn't even been in same stateYOUR company says it protects information but you did NOT do that whatsoever you gave me the run around"Even if your not at home holding the controller" yes because my account information was breached and YOUR company didnt help whatsoever Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have attempted to go through the game company and all they do is tell me to contact Xbox Live since this is who the game was purchased from If any of my complaint was actually read you would know this is part of my concern that I keep getting sent back and forth This is why I am rejecting this same answer I've been given numerous times already.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A record of Microsoft's advertising is written They have decided, after advertising the Lumia at their store is upgradable to Windows Mobile, that the Lumia is not upgradable after they delayed release of said operating system It is very unfair business practice to lie to me about the purchase that I cannot afford to replace now Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I deserve an explanation; because this vague response is not helping me as a consumer resolve this issue or help me understand better on how I got bannedWith much evidence and knowledge, I know that the Enforcement team is a third party systemIt is not ran by Microsoft employeesIt is in fact ran by Xbox Live gamers who first qualify to become Xbox Ambassadors, and then once they are Xbox Ambassadors these gamers who qualify can join the Enforcement teamThese are not educated, professional Microsoft employeesThey are just Xbox Live community game players given the responsibility of banning and suspending playersMicrosoft does not want to be held accountable for the Enforcement teams actions; therefore this is why no explanation is being given to meI deserve an explanation and details resulting in this banI'm not being treated fairly and I hope the Revdex.com can understand the points that I'm makingFor one, I was a part of XBOX AMBASSADORS & THE ENFORCEMENT TEAMI studied the material and passed the test to become a part of the Enforcement teamIt just shows that anyone, kid or adult can joinMicrosoft is giving these unqualified, not fully knowledgeable gamers privileges to have the ability to execute suspensions and bans, look into my billing, (which should be private and secure and they should not be able to look into it because they do not work for Microsoft's billing department) and more from my experience be able to remote control access my Xbox, account, information, etcSomeone even changed my gamertag photo after I was bannedWhich shows that these people can do whatever they want too.I have lost $1,plus dollars due to his ban with no explanationAll of my digital games are not playable anymore through my family account because of an Xbox update that took place a couple weeks after I had been playing my games on my family account.All I want to mostly do is transfer my game licenses to another gamertagMicrosoft claims they want to help, but their isn't even a number to call the EnforcementI'm being defrauded by Microsoft.All I keep getting is the same responseSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with your Xbox Live AccountWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit 1-800-4MY-XBOX or http://support.xbox.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an Xbox account issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints. I received your complaint via BBB saying that you have experiencedissues with Skype. I’m very sorry to read that and I will gladly assist youfurther.I have checked our records... and decided to unblock theaccount. You have now again full access and you can use the remaining Skypecredit and make other purchases.In order to keep the account from getting suspended, pleasefollow the Skype Fair Usage Policy that can be found here: http://www.skype.com/en/legal/fair-usage/I hope this response has been helpful.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue with your attempted purchase of the Microsoft Band We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]