Microsoft

Complaint: ***I am rejecting this response because: They never fixed my problems, they never cared to follfor months now, I am still without windows desktopDon't plan on being a Windows nor a Windows consumer again. Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band replacement order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
First no solution was provided Second I purchased the license for Office Home and could not use it I contacted everyone, no one helped me I could not get the license key given to me so I could use the product I could not use the product that I paid for no one would help me Very conveniently as I won't renew now I have recieved like 30-emails from Microsoft asking me to renew to pay them more money for something that does not work This sounds a bit criminal to me charge me money but provide no service Thanks Microsoft I also like how timely you responded to the Revdex.com complaint Pathetic My resolution would be for a two year extension to my original purchase and provide me the license key in an email How sad is it that this happened? What's worse, look it up too, this is not my first Revdex.com complaint for the exact same issue The first complaint received no response whatsoever Can you see the trend here? Microsoft sucks and its doesn't know what its doing I would really like you to fix that going forward Please stop sucking I am sorry I am being so polite these are not actually the words I would use if he were face to face I would be a bit more aggressive as this is a complete and utter joke This is not how business is done I trust you agree IF Microsoft refuses to provide a resolution I respectfully request an arbitration hearing as I consider this fraud and the crime of theft of services My phone number is still *** and my email is still ***@aol.com
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
cause I received a email with a free upgrade from Windows Home to Windows Pro
they no longer offer this upgrade so I'm closing this case as unresolved.Sincerely,*** ***

I have been trying to recover my hotmail email account that I had for yearsI put in the wrong password on my phone and was locked outI do not have the telephone number associated with the account but I finally contacted the soldier who has that number (it was suspended for years when he was overseas) and he gave me the code to get my account backI was able to add another email to the hotmail to get the email backNow I get a message that my account has been temporarily suspended and the representative that contacted me states he cannot find my email addressI am unable to contact someone in Escalation Services to help meI feel like my account is being held hostageThe reason this account is so important to me is that it is the first email my husband and I had togetherHe passed away years ago very suddenly and I have been trying desperately to get my account back because of the emails and pictures that are in that email accountAny help will be appreciated. I would like to have my email account backI entered the code that they needed to verify the email account belongs to meI had to contact the soldier who just came back to the states and he was kind enough to give me the codeAny help is appreciatedI feel like I have lost my husband all over again

Complaint: ***I am rejecting this response because:
gave me the customer I.Dnumber ***Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding malware issues. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** * ***,Thank you for contacting Microsoft Corporation via the Revdex.comMicrosoft considers this matter closed and will no longer be responding.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office 2016. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comAccording to the Terms and agreement for the Preview Program, Section states the following: “Like with everything on Xbox Live, the Xbox Live terms of use apply to your participation here.”In accordance
with the terms above, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with harassing calls. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office issueAfter reviewing your complaint, and service request number (SR***) one of our agents correctly mentioned that we were not selling Microsoft Office
from our store last year as we stopped supplying Office when Office came outIf you purchased Office from a legitimate third party retailer, you should have been given a product key at the time of purchaseIf you have a proof of purchase, one of our agents may be able to look up the product key for you and help you get Office activatedWe would like to suggest that you reach out to our support again at support.microsoft.com if you have a proof of purchase or require any other technical assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: This is a vague response to my DETAILED complaintI have filed a claim with my bank and they have graciously investigated this further as deceitful business practices via MicrosoftMy bank has refunded my money and Microsoft has not filed a rebuttalI see this as admitting to their corrupt & sham business dealings regarding my situationI WILL NEVER buy another Microsoft product again due to my experience and have been letting everyone I know about my experience. To further note, we received a new battery for the replacement computer because the batteries were recalled, an obvious sign that my daughters computer's battery was the problem not the horrendous lie of a claim that her computer was damagedIf a computer won't charge and then the battery is recalled because computers are having trouble charging seems kind of obvious, don't ya think? Seriously, Microsoft needs to grow up and take responsibility of their failures.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountsWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charges issueAfter reviewing your account history and service request number, it appears our unauthorized access team has reviewed your complaint and sent you a
resolution email on 8/The Xbox which the charges occurred on was previously used at your locationOur UA team will be unable to process refunds pertaining to a sold, discarded or traded console unit as outlined in the Microsoft Services AgreementIf you have any further questions you may respond directly to our UA agent’s email or contact Xbox support at the site below with service request (SR) ***: (http://www.xbox.com/support/contact) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 4, part (i) and Section 9, part (g): “You are responsible for all activity that occurs under your Microsoft account…” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***