Midas

First to address the question on the Remanufactured AxlesYes this a very common practice with these types of parts and in shows on the invoice that these parts are remanufacturedThe axles are rebuilt at a facility that specializes in this process with new components installed where the old components have failedWe offer a month 12,mile warranty on the complete axle assembly After reviewing the paperwork and talking to the shop that the customer took the vehicle to after it left our facility it seems we did not perform the front end alignmentWe have procedures in place to insure this does not occur and this should not have happenedThis was a result of miscommunication in the shop and the procedures have been reviewed at the shop level to assure this does not happen in the future After several conversations with the customer we agreed to a partial refund which she has received

On 7/14/at 2:30pm I took my White Ford Escape XLT to get an oil change at the Midas on Southwest Archer Road, Gainesville, Florida After agreeing upon a price with the service agent, my vehicle was taken for servicingAfter waiting approximately hour for my vehicle a gentleman who was completing the servicing on my vehicle came in with my air filter and claimed it needed to be replaced and asked if I wanted it replacedI said noI never requested anything be done to the car besides an oil change at any point during my visit to MidasHe proceeded to place the air filter back in my carAfter the oil change was complete, I took the car to a local restaurant to pick up a order and head back to the hotel where I was residing for the week, as I was in Gainesville for work related purposesOn the way to dinner I noticed that my car accelerated temporarily without warrant and then went back to operating as normalI assumed nothing was wrong since it began operating as normalAs I got within a half mile of the hotel the car completely shut off and died accept for the electronicsThis was odd to me as I had no previous problems with the car and the battery had been recently replaced and was working properly as the car started, stayed on for a few seconds, then shut offHowever, I saw NO oil leaking out of the car or anything else to indicate that the service done by Midas had anything to do with this issueI call AAA to retrieve my vehicle and they took it to a local shop approved by their services, as I had no reason to request them to take it to Midas because there was no indication at that time of any wrong doing on Midas’ part (yet)On the morning of 7/15/the repair shop ( [redacted] ) repaired my car upon my instruction as I had to leave Gainesville that afternoonUpon meeting with the mechanic in the afternoon AFTER the repair had been completed, and WITHOUT his foreknowledge of any previous proceedings or dealings in my encounter with Midas, proceeded to tell me that the air filter (refer to above for previously mentioned encounter where Midas tech tampered with the air filter without my request), was shoved down into place, bending the air filter and allowing for space for particles and other objects to infiltrate the systemHe went on to tell me that this allowed a bug (literal bug, as in a beetle) to infiltrate and be sucked into the intake and corrupt the Mass Air Flow Sensor RegulatorHe showed me the sensor where he cleaned the bug off of the wires and where one wire was “fried” due to the creature and therefore the part had to be replacedIn addition the fuel filter and air filter had to be replaced due to this issueThe vehicle again worked properly after these issues were fixedAfter learning these facts and after the repair was complete, it became evident that due to Midas improperly reinstalling my air filter that a bug was allowed to infiltrate my system and cause the above mentioned damages I discussed the above facts with [redacted] at the location and he told me after multiple discussions that his location and “boss” would not cover the damages because I did not let them repair the vehicleHad I known that this issue was caused by Midas BEFORE the repair was complete, I would have proceeded in allowing Midas to repair the vehicleHowever, it was not until AFTER that it became clear that because of the actions taken by Midas that the damage occurredI simply request that all charges incurred because of the actions of Midas (amounting to $265.40) be reimbursed to allow for full recovery of damagesPictures of the crushed air filter and damaged Mass Air Flow Sensor are available per request The above mentioned proceedings are true to my knowledge, and omit no material fact /S/ [redacted] ***

To whom it concerns, This is our response to complaint ID# [redacted] The customer came in for a tune upWe performed the tune up including spark plugsThe customer apparently took the vehicle to another shop when a problem aroseThey replaced the spark plugs and told the customer that they were the wrong onesWhen the customer called us, we told her we will take care of her and we refunded her money for work doneWe of coarse investigated the spark plugs that we installed and looked up the manufactures recommended replacement plugs and the spark plugs we installed were listed as one of the optionsIn short, we installed the correct parts and in interest of customer satisfaction we refunded her money Service @ Midas N Central Ave Medford, OR [email protected]

To whom it may concern, my name is [redacted] , I am the operations manger for Clif Wilkerson incI am writing this in response from a inquiry to you from [redacted] ***, when Mrs [redacted] came into our shop on 7-2-she dropped off her vehicle for an oil change, during that oil change we perform a complimentary courtesy inspection of the vehicle which consists of a quick look at all major components, during this check we found the vehicle to be low on oil,and also noted that there was an oil leak amongst a few other thingsThese items were priced and brought to Mrs [redacted] attention,she declined any further service at this time,she was provided an estimate and a copy of the courtesy inspection,after a few days she called and said she had noticed an oil leak under her vehicle,so we sent a technician over to her house to investigate,his findings were that is was a quart low on oil, at this time he asked her to come to the shop to get a closer lookAfter cleaning the underneath of the vehicle and thoroughly looking into this leak, we found small crack in the oil panAgain we priced this to her with several options, a new oil pan plus labor,a used oil pan plus labor, she could purchase a used pan for a lesser amount and then we would install it at a discounted rateThis problem existed before we performed and were documentedI have attached all copies of the paperwork provided to Mrs***We will be happy to work with her in any way we can, but this leak was there prior to our service

I do not own this location

We represent Black & Plasch, LLC, DBA Mes Amies Boutique (collectively, the “Client”)with regard to certain legal and business related mattersWe direct this correspondence inresponse to Revdex.com Complaint ID [redacted] (the “Complaint”) filed by the complainant.As you likely know, our Client specializes in casual and semi-formal dresses for womenof all agesIn particular, our Client’s inventory includes vintage inspired dresses, coats, andunique accessories made from delicate materialsIn order to prevent unwanted imperfectionsand in accordance with the options of the business’ POS capabilities; our Client utilizesadhesive labels on top of an unmarked tag that a person could detach from the tag if attempted.We provide the following pertinent facts regarding the Complaint mentioned above.On June 22, 2017, the complainant entered our Client’s store seeking to purchase adress for a certain occasionA [redacted] spent hours with the complainant and her familyproviding certain recommendations and ensuring an enjoyable experience for allUponselecting a dress, the [redacted] input the reference name into the POS which displayed aprice of $The complainant verbalized that the adhesive label indicated a price of $205.The [redacted] having previously experienced an instance of ‘label switching’explained to the complainant that she would not be able to honor the one mismarked dress.Unhappy with the [redacted] ’s reasoning, the complainant insisted she call [redacted] (ourClient) at which time she and the [redacted] confirmed with each other and to thecomplainant that the exact same dresses were indeed marked with the correct sku and at $320.The complainant was instantly hostile on the phone, making threats against the business andusing derogatory languageAccording to the [redacted] , the complainant was visiblyaggravated, rude, and confrontational, eventually leaving the store after being notified thatsecurity had been called, without making a purchase.After about 5-minutes, the complainant returned still screaming and disrupting otherclients present in the store at the timeShe indicated to the [redacted] that the price was nolonger an issueReportedly feeling threatened and awaiting security, the [redacted] agreedto ring up the dress for $plus relevant sales tax and explained that this was a final sale andthere could be no exchanges in the future; the complainant agreed to the terms and proceededto pay in cash.The Complaint filed by the complainant – that same day – relates to the purchase above.The complainant asserts that she should be compensated for a misunderstanding that is likelynot our Client’s faultClearly, the complainant was aware of the actual dress price and decidedto proceed with the purchase.Our Client has decided to not refund and/or compensate any portion of thecomplainant’s paymentIt is our client’s belief that they should not positively reinforce disruptive,inappropriate and/or threatening behavior and that they make a strong attempt to protect theirstaff from such engagementsThis letter is not meant to be a complete statement of facts

Complaint: [redacted] I am rejecting this response because: I was told specifically I had ONE MONTH from the date of inspection, they said I could last without a transmission flush, they said it wouldn't hurt it, they said nothing about letting it go would cause my vehicle to die on meSo they need to rectify their mistake either by fixing it, or replacing my vehicle.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net August 18, To Whom It May Concern: [redacted] states her engine was damaged due to the oil being over filled and the oil cap being left off, according to her this problem occurred months agowe don't know what is causing the check engine light to come on, this could be hundreds of different problems not related to an oil changeShe had her oil changed in July which was according to her timeline after the oil cap was left offThis vehicle has over 250,miles on it, without a proper diagnosis on why the light is on we cant say what damage if any has been done related to the oil changeShe didn't have a problem when she returned in July to have another oil change done by our companyI would be willing to refund her the amount for the oil cap and perform a diagnostic analysis to determine what code is causing the check engine light to be on Sincerely, [redacted] Owner

To whom it may concern, my name is [redacted] I am the operations manager for Midaswhen Mrs [redacted] originally came in for service her requests were for an oil change and to check her coolant levelAfter getting the vehicle in and checking it out,it was found that the coolant reservoir was empty and according to her factory scheduled maintenance at her current mileage the cooling system was due to be flushed,we recommended this as a starting pointMrs [redacted] agreed to have this done,everything went fine,we also pressure tested the system for leaks and found nonea couple hrs later she called and said her car was smoking and she drove it till it quitWe sent a tow truck to bring the vehicle back to the shop,at this time the the head gasket was leaking externally very badlyWe also noticed a check engine light that was on so we looked into the codes causing that light to be on, we found codes for her evap system,and also for engine coolant temp being to high,we are also able to see that these codes had been set in the computer long before she ever came in for servicemeaning that she has been experiencing problems before she came in on this day,the service we provided would not lead to the failure she has nowShe doesn't believe that,so I recommended she have a third party look at it for herThe vehicle was full of oil, and no visible leaks of oil were foundIf need be we can provide documentation of all of this, and she also has copies of this paperwork

If the customer would like to come in I will check and verify and if the said part is not bad I will gladly refund the $

[redacted] was in our shop for an Oil Change and tail light on July 23, At the time we installed the tail light we informed [redacted] that the retaining clips for the bulbs were brokenWe epoxied it in place, notified the customer and noted this on the invoice what we were able to do for a temporary repair Invoice # [redacted] .Please contact me with any questions.Sincerely, [redacted] C

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Contact Name and Title: [redacted] C Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Customer is incorrect of assessment of what is making brake noiseIt has been here and diagnosed properly as needing front pads and rotors and yet he keeps insisting on having his rears re-doneNO NOISE FROM REARS Re-doing his rear brakes will NOT solve his problemHe just does not want to pay for doing his front brakesWhen he does, then he will notice his noise is goneProblem solved

02/27/12:- This is [redacted] , we don't have a [redacted] here I'm the store manager and will be handling any complaints I'm not familiar with this complaint Could you send me the details? Could you include your contact details and times you work with that? Thanks I'll look over the complaint and meet with my general manager and come to a decision on how to handle this *Diane resent the complaint to the business on 2/27/201803/06/10:- Mediator called business and talked to the office manager She said that [redacted] had not yet had a chance to go over the complaint with the general manager [redacted] as he is the one to handle Revdex.com complaints His number is [redacted] .3/13/11:- Mediator called [redacted] ( [redacted] ) and left a message.3/13/11:- I'm going to have our office manager come on the phone with us as she was here when the vehicle came in Go ahead and tell him what happened Lauren Lauren: "The vehicle came in July of for an oil change and inspectionFor it to pass we had to replace two tail lights When we noticed that the tail light assembly clips were broken we called the customer and informed them and asked them how to proceed That's when we epoxied the tail light assembly in place as that's what had been done originally to fix the problem We noted this on the invoice and verbally informed [redacted] she should take the vehicle back to the lot she had just bought the car at to be fixed properly."We feel our behavior was both reasonable and responsible with regards to their visit and vehicle In the interest of good will we'd be willing to install a new or used tail light assemble for them if they would provide one03/13/12:- Someone else had clearly been in that tail light before so I won't buy a part to fix someone else's work

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Mrs [redacted] brought her vehicle in for us to install some sensors that [redacted] said was badWe checked her engine light and there were two reasons why the engine light was onWhen the vehicle is over due for an oil change and low on oilThis may cause the engine light to come onSo we did the oil change and the customer said that the light came on againShe came back to our store and we completed the diagnostics and found the air pump was not working In closing if we installed the sensors that [redacted] said were bad her engine light would still be on [redacted] never said anything about the air pump being badShe would have wasted her money on the sensors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11881956, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below We are still trying to get two working desks (they arrived without some parts) and I have requested a partial refund due to the delays in the process and the desks which arrived with mild damage Regards, Jennifer Brull

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] what's that mean I finally admitted the door was brokeIf I recall I admitted it to them and on this report the 1st time.also yes u can break something twice Gos to show how smart they are is that some one u want working on your car? It's funny how I've looked on line and all the complaint against the companyI also work with the public in the area and I've heard multiple complaint about this oneHow they did breaks and line and when they left there breaks let go and lines were detacheSo as I said there careless with there CustumerI want them to pay for the Handel and I will have some one else put it in because I do not trust this location

[redacted] [redacted] [redacted] Revdex.com:Thank you for responding I understand that the issue at hand has to be looked over by a managerPlease resolve this issue as soon as possibleI know I allowed HTyler the manager look over the car at Midas and he told me basically he is not taking responsibility for the issue but I believe if they were the last person that touch my vehicle and it broke down after that they did not do the job right to begin with and also if I had took my car to get the hoses replace in a coolant flush I don't understand why after months I was out of coolant obviously there was some negligence on Midas behalf and if I have to I will proceed forth and involve my lawyer and I also thought it was very unprofessional for H Tyler to ask me to pay for a tow when he insisted I let him look at it which I did I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have no record of this person being at our shops, I left a message for her to contact me.I operate Midas of Colmar, Quakertown, Allentown ( [redacted] **), Easton, Wind Gap and Stroudsburg.I will follow up once the customer identifies which shop she was at.David S [redacted] ***

I believe that that the complaint has been settled

This email is in regards to above numbered complaint filed against Midas Auto Services [redacted] ***I am happy to report that my car has been repaired Mr [redacted] ( not sure of last name spelling), operations manager reached out to me and an equitable and fair agreement was reachedHe agreed to tow car @ their expense and repairs were done! Many thanks to you and your staff for assistance in this matter! Sincerely, [redacted] ***