Midas

Review: I went in at 8:30am on 8/2/14 for a scheduled appointment for brakes and possibly new rotors. It was about an hour later when I was told the service was completed on my car and a test drive was needed. I was currently on my phone when I saw my car pull out the lot. It was 30 minutes later when the manager approached me with a jimmie and asked if I had a spare key. Turns out the tech took my car for "a test drive" to run personal errands. I found my car parked in the driveway of a residential home with the keys locked inside. An employee drove me to my car as I refused to hand over my spare. I then had to drive the tech back to the shop at which point I was informed that this employee was the one who took my car to his home. The tech tells me this "never happens" and asked me "why does the doors lock and alarm set when the car is off, it's not suppose to do that". Well, had he been doing his job my car would not have been in his driveway with the keys locked inside. The manager at the time was an Asian man who simply offered me an apology. When asked how I would be compensated the manager replied "I have no control over my employees and what they do" and requested that I pay the full balance with no discount for my inconvenience. The [redacted] police were called and tried to speak to the manager on my behalf regarding a discount. The manager refused stating that I refused everything offered which was a lie. Unfortunately, I could not file a complaint because there was no physical damage or excessive use of my car. I spoke with Midas corporate to help resolve the issue. On 8/8/14 I received a call from and spoke with an alleged district manager[redacted] who was suppose to investigate and get back to me. During that phone call I was told that Midas does not bargain with customers. I called Midas Corp on 8/26/14 and was informed my file was closed. I did not receive a phone call, email or letter from Midas regarding the staus of this investigation.Desired Settlement: I spent $428.00 of my hard earned money and I would like a written apology and partial refund back to my credit card for the inconvenience. The apology needs to outline the wrong behavior displayed by this tech. As a customer I was taken advantage of and given an oh well type of attitude with a bill to pay. Based upon the response from the manager this appears to be a regular occurence with no regard or respect to the customer. Midas Corp informed me that this location is a separate franchise and my complaint will be on the record permantly. This information is also reviewed when that location is up for renewal. I just want all consumers to be ware. Please contact me with any questions.

Review: On May 30, 2015, I went to Midas for oil change. I told the manager I felt the car tilted on one side. He said he would inspect suspension. He told me later that he found the problem - the lower control arm must be replaced but bushings had no problem. I said I would buy the part myself. He said the labor was $109/hour and about 1.5 hours. On June 6, 2015, I brought the control arm that he said must be replaced to Midas. The same manger then told me it would cost $109/hour 1.5 hours per control arm. Because he told me both front right and front left must be replaced, I had to pay double the labor cost he quoted me. I felt like a victim of bait and switch since I don't live close by. Then [redacted], another manager, mediated the situation. We agreed 2 hours and I paid extra for wheel alignment. I then asked him to show me the broken control arm. To my surprise, the control arm was not broken. He showed me very minor bushing wear since I only had less than 28,000 miles on the car. I bought the complete set of bushing and control arm already. So I agreed to replace. However, the repair did not solve the tilting problem as the first mgr claimed. I went to midas again and spoke to [redacted]. He explained to me that the tilting problem was most likely caused by struts which I recently replaced. He said only if the car tilted when making turns, then the problem would be the control arm. Since I was upset that I spent so much money the problem was not solved, he agreed to charge 50% of struts replacement cost and free wheel alignment (because I paid for on June 6th already). [redacted] structs (manufacturer) technician believes that the struts I recently replaced might be defective. I now have a pair of new back struts. I called [redacted] to schedule an appointment but he is no longer with Midas. So I have to file this claim to resolve my compliant. To summarize, the first manager lied about control arm, which not broken. He used the tactic of bait and switch. He lacked suspension knowledge.Desired Settlement: If [redacted] still works there, I would like him to honor the solution he offered to me. I do not trust the other manager. I would like 50% of the bill refunded to me. Total bill was $335.09 (invoice [redacted]). I would like refund of $167.55. Thank you.

Review: On 7/24/15 I took my car to Midas for State Emissions Inspection. The Check Engine Soon light had been on for about 3 weeks so I knew that there would be a repair done. I paid the Emissions Fee of $20.00, they did a diagnostic test for $64.99 which showed that I needed a Vapor Cannister Valve and the total cost including the diagnostic test was $182.84 tax included. Within 2 days the Check Engine Soon light was back on. I returned on 7/27/15 and waited approximately an hour and a half only to be told I now needed a Fuel Vapor Sensor and the repair would cost approximately $200.00, $99.00 parts and $99.00 labor. When I asked the manager why it was not fixed on 7/24/15 he said that the mechanic did not check my car after installing the Vapor Cannister Valve. I should not be charged again for labor due to the mechanics negligence. Also the local auto part store sells the Fuel Vapor Sensor for $39.99 but Midas wants to charge me $99.00 a mark-up of over 100%.Desired Settlement: I would like Midas to fix my car for a reasonable price of the part and no labor. I feel that Midas should not charge me for labor as the mechanic was negligent in fixing my car. I am on a fixed income and I just cannot afford to pay for someone elses mistake. Thank you, [redacted]

Business

Response:

To Whom It May Concern: This is the communication with the customer regarding the issue that caused the filing of the complaint. This issue has been resolved; we reached out to the customer as soon as we became aware of the situation. He has since recanted his complaint with our business, and worked with us to complete the necessary repairs for his vehicle. If you need any other information, or if I have to post this to your site please inform me. Thank you for your time and consideration. Have a wonderful weekend! Warmest Regards, [redacted] Service Advisor/Office Manager -----Original Message----- From: [redacted] Sent: Monday, July 27, 2015 10:50 PM To: [redacted] Subject: Re: Customer Resolution Hi [redacted], this resolution makes me very happy. Please forgive me for the bad additude I displayed while at your business, it was uncalled for. I do not get paid until Monday August 3,2015 so if I could make an appointment for that date at 8amish that would be great. Thank you for your concern and help with this unfortunate matter. [redacted]

Review: I brought my ford f-250 to midas auto service experts on 755 west maine street Branford ct. for new spark plugs on may 6th my motor was destroyed and it is now at ford dealer of Branford waiting for midases insurance adjuster to deside to replace the motor or put in a new one. I was given a rental car by [redacted] co. I paid $636.12 to have my work truck tied up for 40 days now and would like my money back. I don't think I should pay to have my truck destroyed.I would like my money back.

Product_Or_Service: replace spark plugs

Order_Number: XXXXXXX

Account_Number: auto repair

Desired Settlement: DesiredSettlementID: Replacement

want my truck back as good as I left it in perfect order from ford and my money returned.

Business

Response:

Business Response /* (1000, 10, 2013/07/12) */

customer dropped truck off to have spark plug replaced and was notified of possible issues with spark plug braking when removed,3 plugs broke truck was here for a few weeks while parts were ordered and work performed. Customer picked truck up drove truck for a week then had a problem with truck, customer brought truck to local dealer and stopped in to notify us the following day of problem. I place a call to our insurance company the next day and a adjuster called customer put him in a rental vehicle. adjuster gave [redacted] authorization to check truck out. Insurance company placed many calls to ford dealer to check on progress over the next few weeks dealer gave many excuses and truck had to be pulled out of that dealer and sent to another dealer for repairs. truck was looked at the same day truck arrived and parts were ordered the next day.

I had no control over the amount of time first dealer wasted,customer is the one who dropped truck off at that dealer.

Review: 8 months ago, I had engie issues with my 2008 Nissan altima. While I adleing it wanted to cut off and when driving it bucked extremely. So I took it to Midas in Hazlet NJ because the car was there a month before for a 700.00 tune up. They told me 3 of the 4 engie coils need to be replaced, and the spark plugs as well, at the time there was a manager working there by the name if [redacted] I asked him was the 4th engine coil ok or should I replace that one as well, he told me no it was okay it was still running at 100%. They fixed It, and I paid 850.00 for them to do that. Now a week ago my car, it is now doing the same thing, I brought the car to them last Saturday they told me it would take them to Monday to see what was wrong, Monday they called me and told,me the 4th engine coil from 8 before that I didn't replace because I was told I didn't need to needed now to be replaced and one of the new 8 month old ones as well and the 8 month old sparkplugs. I asked how can a car blow engine coils and spark plugs in 8 months, which the manager a new one by the name of [redacted] said oh it happens, I explained to him what the old manager [redacted] told me about the he 4th engine coil being at 100% he said oh that's a lie there is no way of judging the percent left on an coil. I asked to speak to [redacted] because I didn't take kindly to being lied to. He said oh he doesn't work here anymore. Really??? I let them fix the car another $877.72. AND Was Assured This Would Be fixed. I pick up the car Tuesday just for it to do the same stalling and bucking. I called [redacted] he told me to bring in on wed. I get there wed. Morning to find it was [redacted] day off. How inconsiderate, he could have told me this. S o it sat there wed. Then comes Thurs around 2 pm still no call from midas, so I call them [redacted] tells me oh I didn't like the way one of the coils looked and I replaced ur speak plugs as well., he told me it should be fixed now, he test drove it runs perfectly. On my drive home STILL SAME issueDesired Settlement: I want my car fixed and a complete refund I have 2 small children and 2 jobs I have had to pay for taxis, bus, etc. While STILL paying Car Payment FOR Said car, AND STILL NOT fixed!!!!

Review: I went to Midas because my ABS and trac off lights were on. I was told that I needed new brake pads,and rotors. I explained that they were both replaced just 6 mos. ago, and he sais that they needed to be replaced. So I told him to do the work. 1 hour later I came back to pick up my car and I was told that I needed a anew caliper. I explained that it was just replaced 6 mos. ago, and he said "well, I guess they gave you a bad one." So, I told him to do the work. He said my car would be ready in about an hour. So when I came back an hour later, he told me that my car would be ready in a few minutes, so I waited there. 45 minutes later, the caliper he ordered showed up, and he said my car would be ready in a few minutes.So I waited. A little bit later, a mechanic came out to tell him that the bracket for the new caliper wouldn't work, and I heard him tell the mechanic to just replace it using the old bracket. I didn't say anything, because, as a woman, I felt intimidated. When my car was done, I drove it home and all the lights came on again(ABS, trac off, and service vehicle soon) I called Midas and told him that the problem was not fixed, so he had me bring my car back. After waiting awhile, he told me that the sensor may be pinched and the only way to replace it, was to replace the hub. I told him that I had already spent almost $500.00 and that I couldn't afford any more right now. He told me that I could drive the car with the lights on and be safe. 1 week later I went to Ohio, and almost didn't make it there, because the car shook so bad when I got above 50 mph, and the ABS kept acting up, and I thought I couldn't stop my car. In Ohio, I had to have 3 out of 4 tires balanced because the mechanic said that 2 were seriously unbalanced, the 3rd was unbalanced and he was surprised that I didn't wreck my car while driving. I drove home from Ohio and several times while trying to stop, I felt like the car wasn't going to stop. Midas lied to me and took advantage of me being a womanDesired Settlement: I would like my money back from Midas, who sold me parts I didn't need, the cost of having my car tires balance, and the cost of having it repaired by another mechanic. I would also like to be reimbursed for my anxiety(afraid of being in a wreck, because my brakes aren't working properly).

Business

Response:

I spoke with Mrs [redacted] on Tuesday 4/29/14 at about 10:00 am she had explained her problems and concerns. I asked her to stop at the shop this week to talk more about her problem and try to come up with a solution. Mrs [redacted] said she would be coming down at some point. At this time I have not heard from her.

[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I went to Midas and talked to [redacted], and he didn't want to do anything for me. He just wanted to complain about the other companies that I went to for help[redacted] was very rude, and made me very upset. I left crying.

Sincerely,

Business

Response:

I called Ms [redacted] yesterday spoke with her and resolved her problem. The repairs that were performed was a problem with her brakes system but did not take care of her original repair request. Since she still had a problem with the vehicle I will be refunding her money for the repairs that we performed.

Sincerely

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I took my car to their shop to have my brakes repaired. It's under warranty. They fixed it and replace rotors that same day . I took the car to [redacted] 2 days after and started hearing squeaking sound every time I put on my brakes. Took the car back to the shop but instead of addressing the brake problems. They said that it's the bearing on the rear wheel of the car. I am doubting that they did not check the brakes that day which they originally repaired. They said that the bearing will need to be replace for $500.00. I took the car to my original mechanic and told me that it was the brakes that's making this noise not the bearing. He said he cannot fix it because it's Neely repaired and I need to go back to Midas. I did not return because they're insisting that it's not the brakes but the bearing that is defective. The noise only occurs when I am applying my brakes.

Business

Response:

To whom it may concern, We have made multiple attempts to rectify this situation, but the customer has been non-responsive to our correspondence. We have tried to contact Mr. [redacted] by telephone, and our most recent attempt is the message I have attached to this email. If you have any insight as to how we can rectify this, we are more than ready and willing to help Mr. [redacted] to the best of our ability. Thank you for your time and consideration. Warmest Regards, Alicia ** A[redacted] Service Advisor/Office Manager+++++++++++++++++++++++[redacted] Hello Mr.[redacted], It has come to our attention that we did not meet your expectations during your last visit at our [redacted] location. We are terribly sorry for any inconvenience this may have caused you. We would like the opportunity to better communicate with you regarding the way in which your vehicle was handled. When you came in for your grinding brakes, we determined you needed pads and rotors for the front of the vehicle. Prior to installation we could not hear the other noise we noticed upon your second arrival here. The noise we heard was a wheel bearing noise; to the technician the noise overpowered any squeaking he was looking for. As far as the brakes are concerned, they are in working order, but are breaking in currently, which is going to cause some squeaking. I spoke with the Manger of the [redacted] Midas location about your current situation, and we decided to try replacing your brake pads again. That is the only suggestion that would currently be available. Sadly, brake pads squeaking after being changed is rather common, and sometimes, this is the only way to rectify that problem. We would love the opportunity to resolve the nuisances you are experiencing; at no cost to you we will install a new set of brake pads. If you need further clarification please let us know. Have a wonderful day and thank you for your time and consideration. If you are interested in scheduling an appointment, or if you would like to discuss this matter further please contact us at [redacted]. Warmest Regards, Alicia ** A[redacted]Service Advisor/Office Manager

Review: I receive regular oil changes from this particular auto shop,one of the service workers broke my dipstick and rotated my tires. I was informed that during the oil change the dipstick was broken off and that they can order the part and attempt to get the stick out. After their so called attempt to retrieve to the stick the told me it would require more labor, atleast an hour. I told the manager I would get the work done my next oil change. The next day I noticed a hub cap missing so I returned to Midas that week and spoke to the manager who notified my that I has the wrond lug nutson which caused my hubcap to fall off. I asked why I wasn't notified of this at the time and he called out the service man to clarify the such things needed to be communicated. I then asked about the broken dipstick and was told that it happens all the time, he is not and will not be responsible for the cheap parts on my car. I wnet to the tire place that put on the incorrect lugnuts and they are replacing my hubcap and putting the correct lugnuts on, no charge.

Product_Or_Service: dipstick/oil change

Desired Settlement: DesiredSettlementID: Replacement

I would like my dipstick replaced and serviced at another establishment and to be reimbursed by Midas, who I will no longer go to after years and years of my business.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

Contact Name and Title: [redacted] Owner

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@comcast.net

I tried contacting [redacted] and will try again. Although it was no fault of ours on the dipstick breaking, as that is a common problem with that vehicle. We will make necessary repairs at no charge if we fix it at our shop. I will not pay another garage to do my warrranty work especially since it is not our fault. Please communicate this to [redacted] if I don`t hear from her first.

Sincerely, [redacted]

owner XXX-XXX-XXXX or cell XXX-XXX-XXXX

Review: I went to get my car inspected and for one was told I needed to get rotors and brake hardware fixed new. But then went to a different midas location and was told that was not true and completely wrong I feel like I also got brakes done but did not need them done feel like I was scammed also went I got half way home with my car I stopped to get gas and realized my front passenger side fender was hanging off as a result of the midas location on [redacted]Desired Settlement: I would like a refund in cash or check for damages done or a repair of the bumper and a some kind of store credit or will take further action

Business

Response:

We have had contact with the customer. We have asked him to bring the car to [redacted] Midas in [redacted] where the service was performed to see the damage. The customer has been hostile on the phone and has used profanity repeatedly. He has threaten the shop manager. He has hung up on every occasion. (4)I will not deal with the customer. If his vehicle was damaged at our shop why did he not indicate that there was damage before he left. The damage he claimed was to the front bumper and the vehicle was parked so that he had to walk past the damaged bumper "hanging off" to get into his car. In any case we can not deal with the issue if the customer will not return to the shop. We are a [redacted] approved vendor and will be glad to enter into arbitration if he is a [redacted] member. [redacted]

Review: I brought my car using [redacted] to have it towed to Midas at [redacted], PA [redacted] several weeks ago. The manager, [redacted] at the store checked it and found that the tires are an issue and there were other issues. I authorized that he get the car fixed and running and I paid him for it. Then a few days later the car did not work again and I called [redacted] again and he did some more fixing and then he said the car was fixed. Now a few days later, I went on errands and the car started to backfire and the engine is reving after putting your foot on the gas pedal and it basically wants to die out. I am 100% sick and I have a serious heart condition and diabetes and this aggrevation is not needed or wanted at all.

The car is no longer able to be driven and I need a vehicle to drive so I can run my small business and take care of my medical and personal errands daily.Desired Settlement: I am not sure why [redacted] the Manager at Midas [redacted] is lieing to me and cannot get this car repaired properly. Since he obviously cannot repair the car, I will probably have to go to another shop since it is out of warranty and I have no idea how to fix cars. I would appreciate all my credit card money paid to Midas be refunded as they cannot fix my car obviously.

Business

Response:

We have been in contact with the customer. We have his car at the [redacted]. shop. I have personally driven the vehicle. We have not been able to duplicate the described problems. We have found that the transmission is failing. If the vehicle is driven 5-6 miles it will fail to go into over drive and the transmission will slip. This slipping will cause the engine to "race" and the car will not accelerate. I had a conversation about the transmission with the customer. The services we have provided included a Pennsylvania Safety and emission test, brake work and the replacement of a fuel pump when his car failed to start. Drivability problems have not been an issue. The communication of the "slipping" problem were not clear. Our test drives were never long enough to experience the transmission failure. I have offered to have a [redacted] technical representative review the work performed and drive the car to see if work performed and complaints about the performance are related. I informed the customer that the [redacted] technical representative was not available until July 9. I inquired what the customer would like us to do while waiting for the [redacted] representative to return. The customer did not respond. I expect [redacted] to be at the shop the week of July 9 and we will again contact the customer.

Note: The customer has initiated a charge back for all work performed and we have responded to the credit card company as required.

Review: I was charged for a bolt that required the power steering pump to be removed. He explained that the power steering belt replaced could not be removed, without taking the power steering pump out.

The manager informed that it could take awhile, and that it would be an additional charge of $98.00. 10 minutes later, the power steering pump was removed and the car repair was finished. He informed me that the car could possibly be kept overnight, yet it was done mysteriously in 10 min? He told me it is standard procedure to obtain consent for an additional charge. BT the repair that was supposed to completed took 10 minutes for a repair that was supposed to be an hour or more.Desired Settlement: It obviously does not take 10 min to remove a power steering pump and finish a repair. The manager called me to obtain my consent for the additional charge, but it was finished in 10 minutes. I think a refund for the additional charge that makes no sense is in order.

Review: 2/18/13 my 17 yr old daugther took her car to Midas for repairs to an exhaust pipe and an oil change. The work was completed and she leave around 1:30 that afternoon with the car. By 10:30 that night she called me indicating she was stranded by the side of the road and the engine was making a funny noise. Police officer [redacted] and his partner pulled over to assist my daughter and her passenger [redacted]. All four indicated the dip stick showed there was no oil in the car. At least 2 witnessed the oil light being on in the car that night. The police officers drove my daughter to the nearest 7'11 to purchase 2 quarts of oil. They drove back to the car put the oil in and tried to start the car again. The police officer advised my daughter to have it towed. I had the car towed back to Midas, told my daughter to fill out the form and leave the key in the night drop box. I arrived at Midas on the 19th by approximately 8:30 am (they opened at 7:30). I was told immediately by the manager [redacted] that the car was inspected by the same mechanic that performed the oil change the day before and that that mechanic said it was overflowing with oil because my daughter put the 2 quarts in and that there was no oil leaks. I have 4 eyewitnesses to there being no oil the night before and to the oil light being on and was told that they are not mechanics and I was told by the owner that he is sticking by what his shop is telling him even after I tracked down the police officer and gave the owner his work and personal information. Now my 2001 Toyota Solara with approximately 160,000 miles needs to have the entire engine replaced.Desired Settlement: They follow up with the police and witnesses, take ownership of their error, cover the cost of repairs, and change their policy to not allow the same mechanic that does the original work be the same mechanic that rechecks it when a customer has a compliant about the work.