Midas

No complaints we lodged at store nor at national levelWe would have gladly brought customer back in for warranty repairNonetheless, we want the customer happyWe are willing to refund the Diag fee of $The technician and the manager told him that day that they could not get the problem
to duplicateIn one of our services, we typed in the customer stated complaint and the possible fixes were the Mass air flow sensor and the spark plugs> Customer agreed to try the recommendedI called *** Nissan *** and their price on the mass air flow sensor was We will price match that and refund $94.07. Also spark plugs were quoted at $at NissanSo we will price match that and refund @$30= $120. To Total $120.00+ + = $

It is possible that it is in my maiden name, which is ***I know they had it in my old last name the last timeI purchased brakes twice and they told me if I found the receipt they would reimburse me for oneI found the receipt and I will
forward it to youTherefore I would like to request a refund for the brakes as well as a refund for the dealership charges as they put them on incorrectly

RE: ID # *** *** ***To Whom It May Concern:*** *** drove her vehicle into our shop, barely running, on 2-6-She paid for the diagnostics and did not approve any repairs at this this timeWe did adjust the timing at this timeShe took the vehicle
home and did some repairs herselfOn 2-18-she returned with other prolemsAt this time we did some repairs, replaced the carburator gasket and adjusted the timingWe noticed that the timing was off again, as either she did this herself or had another shop work on it She did tell us that another shop has worked on her vehicle prior to us and during our repairs and diagnosticsAfter this last repair, we marked certain settings and adjustments with tamper proof paint, and each time the vehicle came in, it was tampered with.On 3-05-2014, the vehicle came back in not running rightWe diagnosed the ignition coil had shorted outWe replaced the coil and the vehicle ran wellWe didn't hear back from her until April 2014, claiming that everything we did on her vehicle caused other parts to fail and she had to spend an additional amount of money for parts and repairs elsewhereI explained to her that this is a Buick, and parts fail, plus she has worked on it herself as well as another shopEach time we worked on this vehicle, somebody else had there hands in it afterwards.I did offer her a refund of services provided by us, in good faith, but she then swore at me on the phone and threatened to come down to my shop and "embarrass me"? I'm not sure what she meant by thisI concluded the phone call at that timeShe didn't agree with my offer so I did not issue oneShe also stated that she was going after the other shop also for a refund on some workperformed by them.Thank you for your time,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We’re putting an axle in her car for free and refunding her $for the labor. She has accepted this offer

To whom it may concern: I am writing this letter to address the complaint submitted on 12/1/2016, ID 11853666, by Ms*** *** about my shop, Midas, located at Routes & in Geneva NY . I started my career as a technician myself, and have turned my passion for car care
into a business I am very proud ofI pride myself on providing quality service by highly qualified technicians and am most focused on customer satisfaction so I take this matter very seriouslyIn fact, I like to think that at my shop, my customers are trusting their family with mine as I treat all my customers car care needs like I would for my own family. In the car care industry, it is my job first to make sure my customers are safe; therefore, when routine maintenance checks are completed, we look over the car to ensure their brakes, tires, wipers, fluids, etc are in proper working orderTherefore, a routine maintenance check for an oil change or inspection may result in recommendations to address outside of what the initial appointment was made to addressI want to ensure that my customers are safe, and their vehicles are in proper working orderRoutine maintenance checks may result in finding other issues that need to be addressed in order to keep the customers safe and the vehicles working properlyWith any vehicle, issues, if addressed, can prevent an unsafe driving situation or further damage to the vehicle. My technicians, managers and I work together as a team and our relationships with our customers is very important which is why we greet them and discuss their issues with them, no matter what their position in the shop. When an issue with a vehicle is found, the issue is addressed with the customer, and is always a conversation first before anything is doneWe provide an estimate and discuss it with the customerIf the estimate and work is approved, we then start addressing it. In regards to parts used: we always first check with the customer to ask if they have parts they would like us to use, and then find parts that are the best quality and fairest priceThis is a conversation with the customer and parts are never installed without a discussion with the customer first to go over the options. The manager “Jason” who is mentioned in the complaint is no longer working for me and I have been acting as manager ever sinceThere were other managers named as well “CJ” but he has not been with my business for many years“Paul” the technician referenced is also no longer a technician at my shopIn this industry, a changing workforce occurs over time and I am constantly working to ensure that my customers have the best experience, with the best technicians possible. As you can see by Ms***’s letter, she did return to the shop on many occasions, over many years actually, leading me to believe that if she was truly unhappy, not trusting our work that she would not have returned. It is my intent to provide quality service, by expert technicians and leave my customers feeling safe, which is why I offered to “right” the situation and look over Ms***’s carHowever, she refused that so I am unable to make what she feels was an unfair situation rightI am happy to provide more details by phone or email.Thanks, Brian *** Owner, Father & Son Automotive *** *** ***

We responded to this last month

Mr*** brought his vehicle in on 5-18-for us to install his two front tires with tires that he provided, this was to be done on his BMW M3, which has a very unique performance transmission, making it confusing to drive without having previous experience, no damage was done pulling it in
the mechanic just took his time getting used to this, he pulled the vehicle in on our pad lift that has a inch layer of rubber covering the lifting points that slides underneath the vehicle, with his type of vehicle and the how low it is to the ground it took a little extra effort to lift the vehicle up for the pad lift to fit underneath, again no damage was doneAfter raising the vehicle and starting with the driver side front wheel the technician noted the there was prior damage to the tire and wheel, which would explain why we were preforming this service, we proceeded with the serviceOur tire machine also has a plastic head that surrounds the rim to make it impossible to scratch the rimI have provided all the necessary pictures of the pad lift, tire machine, and the wheel and tirethis was obviously caused by some sort of impact like a curb?? I tried to explain this to Mr*** and he refused to take any part of looking at the equipment or proceeding in any further conversation other than us payingI pulled his car out and gave him the keys with no charge, he called the police and they said there was nothing they could do for him and I asked him to leave at this pointMidas will not be accepting any responsibility for these damagesthank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,

Initial Business Response /* (1000, 5, 2015/10/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Mrs*** brought her vehicle in for us to install some sensors that *** said was badWe checked her engine light and there were
two reasons why the engine light was onWhen the vehicle is over due for an oil change and low on oilThis may cause the engine light to come onSo we did the oil change and the customer said that the light came on againShe came back to our store and we completed the diagnostics and found the air pump was not working
In closing if we installed the sensors that *** said were bad her engine light would still be on*** never said anything about the air pump being badShe would have wasted her money on the sensors

After reviewing comments and rebuttals from the dissatisfied customer, we have come to the conclusion that we are not at faultWe had made our professional recommendations, however, the needed services and repairs were declinedNo compensation will be rewardedThis will be our last response

Initial Business Response /* (1000, 5, 2015/12/11) */
Contact Name and Title: *** C
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
customer came to our auto repair facility (not a parts store) asked for a certain size pipe, which we provided and he was happy/ok with it when he
left
then he brings back wanting his money backAgain, we are not a part storeWe install parts for customers and charge labor accordingly
This person wanted to go cheap and not pay to have a professional install the piece of needed pipe but rather try to do it himself
He has no receipt that says ANYTHING to the effect "if not happy bring back within a certain time period"
There is no refund for this personHopefully his life lesson is pay to have the professionals do the work or go to the parts store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11881956, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are still trying to get
two working desks (they arrived without some parts) and I have requested a partial refund due to the delays in the process and the desks which arrived with mild damage
Regards,
Jennifer Brull

To whom it may concern, my name is *** ***I am the operations manager for Midaswhen Mrs *** originally came in for service her requests were for an oil change and to check her coolant levelAfter getting the vehicle in and checking it out,it was found that the coolant reservoir was
empty and according to her factory scheduled maintenance at her current mileage the cooling system was due to be flushed,we recommended this as a starting pointMrs *** agreed to have this done,everything went fine,we also pressure tested the system for leaks and found nonea couple hrs later she called and said her car was smoking and she drove it till it quitWe sent a tow truck to bring the vehicle back to the shop,at this time the the head gasket was leaking externally very badlyWe also noticed a check engine light that was on so we looked into the codes causing that light to be on, we found codes for her evap system,and also for engine coolant temp being to high,we are also able to see that these codes had been set in the computer long before she ever came in for servicemeaning that she has been experiencing problems before she came in on this day,the service we provided would not lead to the failure she has nowShe doesn't believe that,so I recommended she have a third party look at it for herThe vehicle was full of oil, and no visible leaks of oil were foundIf need be we can provide documentation of all of this, and she also has copies of this paperwork

Mr*** brought his car in for service at our Rock Hill location on 11-21-for service, at that time it had miles on it,, on 11-23-Mr*** called and stated that his car had no oil in it and it was making a loud noise, so we had the vehicle towed to the nearest location to
where he was, that is the Hazelwood location, upon arrival we found the vehicle was definitely making noise but the oil level was full, we also noted the mileage to be this vehicle would not have made it off the parking lot with no oil, much less milesMidas will not be offering any free repairs but will help out in any way to get these repairs done at a fair cost

I would like to be compensated for my *** and *** ridesIf not then a deduction in the amount that I was charged for the damage that was done to the car (radio is loose, gear shift is chipped and scratched up, steering wheel is loose) I took the car back to Midas when I realized how loose my
steering wheel is and was told by Candice that it's supposed to be like thatMy wheel was not like that prior to me getting the heating system fixedIt would lock when I turned the car off, not anymoreI am very dissatisfied with how the entire process wentI took my car in for one thing and came out with a lot of problems and had to keep taking my car back to get everything fixedMy car should have never been given back to me with the faults that I mentioned in my letterWhat makes the situation worse is that Midas Corporation never acknowledged my letter that I sent nor my call into the call center in December concerning this matter.

Mr*** brought his car in for service at our Rock Hill location on 11-21-for service, at that time it had miles on it,, on 11-23-Mr*** called and stated that his car had no oil in it and it was making a loud noise, so we had the vehicle towed to the nearest location to
where he was, that is the Hazelwood location, upon arrival we found the vehicle was definitely making noise but the oil level was full, we also noted the mileage to be this vehicle would not have made it off the parking lot with no oil, much less milesMidas will not be offering any free repairs but will help out in any way to get these repairs done at a fair cost

This has been Resolved

Initial Business Response /* (1000, 6, 2015/08/18) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
August 18,
To Whom It May Concern:
*** states her engine was damaged due to the oil being over filled and the oil cap
being left off, according to her this problem occurred months agowe don't know what is causing the check engine light to come on, this could be hundreds of different problems not related to an oil changeShe had her oil changed in July which was according to her timeline after the oil cap was left offThis vehicle has over 250,miles on it, without a proper diagnosis on why the light is on we cant say what damage if any has been done related to the oil changeShe didn't have a problem when she returned in July to have another oil change done by our companyI would be willing to refund her the amount for the oil cap and perform a diagnostic analysis to determine what code is causing the check engine light to be on
Sincerely,
*** ** ***
Owner

? Mr[redacted] dropped off his vehicle for us to do a diagnosticsWe found that Mr[redacted]'s engine needs to be replaced due to timing chain issues and? because of low oil pressureMr[redacted] informed us that he has an extended warranty on his vehicle in? which was declined due to
lack of oil changes.The vehicle stayed? in our possession the whole time Mr[redacted] was looking for oil change records for the warranty companyWe tried to help Mr[redacted] on many occasion in talking with the warranty company.? Mr[redacted] was dissatisfied with the outcomeWe installed only one ignition coil and one spark plug in the engine so? Mr[redacted]? could make it homeMr[redacted] was fully aware that the vehicle was not running right.? We also told him that it would be a waste of money if he would replace all of the ignition coils and spark plugs, because it is a timing chain issue? is extremely common with these vehicles.? Mr[redacted] paid for the repair then dropped off his vehicle off to Gateway Buick GMCWe talk to Gateway GMC and received the acual work order that confirms our findings? There findings were the same as ours.? ? Mr[redacted] still needs an engine and he paid for more ignition coils, in which we tried to warn him not to do that it would be a waste of money