Midas

On 7-23-2016 Mr. and Mrs. [redacted] brought their 2011 Lincoln Navigator in for a safety and emissions inspection, that they just had purchased from a used car lot. Upon inspection our safety inspector noticed that two lights were out. After authorization from the customers, he went to replace the bulbs and noticed the retaining clips for the bulbs were broken and they had been epoxied in place. We made the customer aware as soon as this was brought to our attention and noted on the invoice. We advised the customer to call the dealer where they purchased their vehicle. Please call if you have any questions.  [redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
customer was contacted and was ofered to replace both upper controll at no charge to the customer
customer didnt want to go back to...

the fairview hgts midas so we oferded to go to midas in collins ville customer accepted our offer
and had the repair done 5/23/15 at no charge to
[redacted]
[redacted]
manager fairview hgts MIDAS
XXX-XXX-XXXX
[redacted]@GMAIL.COM

Good Morning-   Please note that we are unable to respond online to the complaint listed in case # [redacted] as we were not sent an email to accompany it.  Please consider this email as our response to this complaint.  
class="">We have confirmed with Safeco Insurance, Ms. [redacted] former insurance carrier, that the disputed $175.88 was deposited into her checking account on 2/8/15.  Tryton Insurance Group was not paid directly by Ms. [redacted] as she was billed by Safeco.  Therefore, Safeco was in control of any funds related to this dispute from the beginning.   We understand that the timeline presented by  Ms. [redacted] related to refunds for cancelled policies to be standard for Safeco.  They have informed us that they must confirm that payment checks are valid and collectible before they can issue any funds in return.  Ms. [redacted] was refunded the full amount of her unearned premium as she requested.  Citing this, please close this complaint.   Thank You,   Shane [redacted] Associate Director Tryton Insurance Group, LLC Direct  [redacted] :: [redacted], Ext. [redacted] Mobile [redacted] Fax [redacted] s[redacted] ___________________________________________________________________   [redacted] Houston, Texas   [redacted] P.O. Box [redacted] Houston, Texas   [redacted] www.[redacted]

First we want to apologize for any confusion and frustration we may have caused.  Our goal is to give the customer an accurate assessment of their vehicle so they can make an informed decision as to what repairs, if any, they desire. The customers 2003 Hyundai Santa Fe was brought to us on...

10/7/2016 with a request for a “Tire Rotation, Alignment & Synthetic Oil Change. After completing the inspection, we noted the following: Check engine light was on and recommended diagnosis. Oil and coolant were low. Right Front Lower Control Arm was very loose, and needs to be replaced prior to alignment.  Also noted was a leaking power steering pump, and the both cv axles have torn boots.  The best tires were already in the rear and as such we didn’t recommend a tire rotation (to prevent over steer).  Also noted was that the timing belt is required by Hyundai to be replaced every 60,000 miles.  This was all noted on her work order and we informed the customer about the needed repairs. Not all of the repair work was authorized, but the following was authorized and performed the same day:2 Remanufactured CV Drive Axles  1 Right Front Control Arm1 Front End Alignment1 Full Service Oil Change with Synthetic Oil A copy of the inspection sheet along with documentation of the additional repairs needed but not authorized was given to the customer when the vehicle was picked up.  After receiving this complaint, we initiated an investigation which included review of the work order, inspection sheet, and interview with the ASE Master Certified Technician that performed the work along with the shop manager and service advisor.  They remember the vehicle despite it being over a month ago, and all were very confident that we did perform the services that we invoiced the customer for.  We would like to offer the customer to come to the shop at her convenience so that we can show her the work that was performed and answer any questions she may have.  While over a month has passed since we performed the work, there is a parts and labor warranty on any service that we have performed.  If there is an issue with a part or workmanship, Midas will absolutely remedy the situation at any Midas Alaska location.  It is difficult to address what the other shop is saying without having specifics and looking at the vehicle.  We will absolutely honor our warranty as mentioned above, but to do so, we do need to inspect the vehicle.  We do apologize for the employee that that stopped by the customer’s residence.  She did so in good faith, and she has been counseled about this situation and understands that it should not be done.  In closing, we will absolutely honor our warranty, re-inspect the vehicle with her watching, but we are not willing to refund the invoice based on what we have learned in our investigation of this matter.

At this time, I have been contacted directly by Midas regarding complaint ID [redacted], however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">The complaint has not been resolved because they just cant fix the problem...They're telling me that they would have to take it to the car dealer and I would have to paid for it.....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I recently purchase à house in SE Calgary that needed quite a lot of work. Serghei was very helpful over the phone to talk me through some options, timelines, etc.

This was followed by a site visit and a quote that covered all the items and with a competitive price. I was confident in the project and signed the contract to start the following week.

The team were great, very knowledgeable, patient and kind. The work was done quickly and efficiently to a very high standard.

I had all the walls painted, laminate throughout and new ceiling replacing suspended tiles.

When the job was done they took the time to clean properly and left the house looking amazing.

I am already looking forward to doing the next project with them and would highly recommend Casap Renovations to anyone and everyone.

thanks again !

Dear Revdex.com;
We are in receipt of  your letter dated May 27th, 2015 regarding a complaint from Mr. [redacted].  While we do not believe we caused any damage to Mr. [redacted]'s vehicle, in the interest of customer service and to resolve this matter, we have...

agreed to give him a complementary alignment.

Casap Renovations did a full bathroom renovations for us in 2014 with some modifications to the original bathroom's layout. Workmanship is first rate and we appreciated the suggestions, ideas they provided as the project evolved. We recommend them without hesitation and will use their services on our next project.

I am rejecting this response because: it is not true. The brake...

pedal continued to go to the floor after stopping the car. When I took it to the dealer, they found a specific valve was sticking. Midas DID NOT find this problem. My complaint is also about how I was treated as a customer. Condescending attitude and lying to me that car was working properly. Denying and basically telling me I didn't know what I was talking about.

Casap Renovations completed our reno in 2014. Our family is very happy with the result. [redacted] and his staff were very professional in their attitude and effort! The project was a full house renovation. The basement, main floor and top floor were completely redone. The kitchen is certainly now the center of the home with the large island dominating the open area.
New furnaces and ac's were installed under [redacted]'s supervision.
Every aspect of the full Reno was overseen by [redacted].
A very honest gentleman willing to do whatever it takes to please the homeowner!!
THANK YOU!!!!

Complaint Information:    This complaint for the the Midas location at 925 Post Road in Fairfield, CT was forwarded to me because my name was on it. Although I was the owner of the location in the past I would like to inform the Revdex.com that I sold the business on 08/15/2015 to a company...

named Leeds West and since that date I no longer have any affiliation with the location or Midas. Please update your records accordingly. If you need to contact someone at the location the contact information above is correct.Sent on:     5/21/2016 5:18:54 PM

02/27/2018 12:55 - This is [redacted], we don't have a [redacted] here.  I'm the store manager and will be handling any complaints.  I'm not familiar with this complaint.  Could you send me the details?  Could you include your contact details and times you work with that?  Thanks.  I'll look over the complaint and meet with my general manager and come to a decision on how to handle this.  *Diane resent the complaint to the business on 2/27/201803/06/2018 10:48 - Mediator called business and talked to the office manager.  She said that [redacted] had not yet had a chance to go over the complaint with the general manager [redacted] as he is the one to handle Revdex.com complaints.  His number is [redacted].3/13/2018 11:22 - Mediator called [redacted] ([redacted]) and left a message.3/13/2018 11:38 - I'm going to have our office manager come on the phone with us as she was here when the vehicle came in.  Go ahead and tell him what happened Lauren.  Lauren: "The vehicle came in July of 2016 for an oil change and inspection. For it to pass we had to replace two tail lights.  When we noticed that the tail light assembly clips were broken we called the customer and informed them and asked them how to proceed.  That's when we epoxied the tail light assembly in place as that's what had been done originally to fix the problem.  We noted this on the invoice and verbally informed [redacted] she should take the vehicle back to the lot she had just bought the car at to be fixed properly."We feel our behavior was both reasonable and responsible with regards to their visit and vehicle.  In the interest of good will we'd be willing to install a new or used tail light assemble for them if they would provide one. 03/13/2018 12:37 - Someone else had clearly been in that tail light before so I won't buy a part to fix someone else's work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No solution was offered, as well as the fact that parts I had paid for were not installed in my vehicle was not even addressed in the business's response.  The business only changed the price back down to the original quote as I complained a second time.  This was not offered in the original dispute over price with them before I initially left the store.  I have pictures of the parts that were left in my vehicle that were supposed to be replaced and they were still cracked when I picked up my car.  I have since then had them replaced at another business.  I will attach photos showing broken parts were left in my car.  These were parts I had been charged for.  
Regards,
[redacted]

We have no record of this person being at our shops, I left a message for her to contact me.I operate Midas of Colmar, Quakertown, Allentown ([redacted]), Easton, Wind Gap and Stroudsburg.I will follow up once the customer identifies which shop she was at.David S[redacted]

On September 1, 2015 [redacted] arrived atour store for an oil change on his 1993 Toyota Previa Van with license plate[redacted] and 339,855 miles.  We performed an oil change and a courtesyinspection was upon his visit.  Duringthe courtesy inspection, which is a multi-point inspection in...

accordance withMotorist Assurance Program guidelines, we noted the following items: checkengine light was on, oil level light was on, both reverse lights inoperable,left corner marker missing, wipers were broken, exhaust leaking at coupling, amajor oil leak was present, and recommended a transmission flush. We haveattached a copy of the courtesy inspection. All items were thoroughly explained to the customer and all services andrepairs were declined.

[redacted]This message is in regards to a rebuttal. I do not agree with the resolution because I have not heard back from Midas and they told me I could speak with a manager and they have not followed up regarding this issue I have had 3 other repair facilities including Midas look at my vehicle and these repair facilities have informed that I had no coolant when 2 months before this incident my coolant was flushed and hoses replaced by Midas. Therefore causing my vehicle to incur damages overheat and breakdown. I would like Midas to provide the funds to the repair facility of my choice for my vehicle repairs.Thank you[redacted]

Complaint: [redacted]
I am rejecting this response because:That is not what happened at all. The owner never asked me any information about the other midas, let alone listen to anything else I had to say. I have paperwork and photos from the other midas in Olympia as well as the other 2 shops I ended up having to go to stating the major issues the Medford Midas had neglected to tell me about; and issues caused by their work they did. Which I have no problem providing; I have already provided it for Midas Corporate.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: waiting for response from Attorney General.Sincerely,[redacted] I need to know if Brennen is a qualified mechanic  and certified to be a mechanic.they performed work on injectors w/o out customer's decision.Plugs and spark plug wires...

wer not returned as requested. Consumer Affairs needs to know practices at this shop.

I have used this midas for a few years, I have taken it to them numerous times to check the brakes, I was always been told they were good, after I took the vehicle to another midas to repair, under warranty, my rear end, which was done incorrect at this midas, the new midas checked the brakes and they were metal to metal, after leaving messages for the manager, he never returned my call.

From: [redacted]] Sent: Thursday, June 16, 2016 12:57 PMTo: [redacted]GSubject: COMPLAINT# [redacted]To whom it may concern,I'm writing to attempt to clear up some misunderstandings in regards to this complaint. My company purchased the [redacted] Midas location in August 2015. The Revdex.com complaint was directed to the old owner. I am aware of the issue and had thought it was resolved after I had spoken to the customer as he stated on may 21st. The conversation as described by the customer is more fantasy than reality. I explained to him that the overcharge in labor (aprox. $50) was due to the fact that the original estimate was for two calipers but he had decided to only replace one. The part was removed from the ticket but unfortunately the labor was not adjusted. I owned up to our mistake and promptly credited his card. Even after this was done he included in his complaint that I hadn't credited him as promised, which is entirely untrue. When I confronted him about this his response was that he hadn't checked his statement to verify it. It seems to me that making the complaint about something that was easily verifiable just serves to inflame the situation and attempt to make us look bad. In regards to the initial complaint, The labor charges were correct (after the $50 credit), and the parts were not marked up outside of typical pricing guidelines. The customer may be unaware of the fact that I also oversee the danbury store he claims to have gotten pricing from. It is not our habit to give estimates over the phone, if pressed, we may give a ballpark figure but there are far to many variables to give an accurate phone quote. This is why we urge our customers to visit us for a free, no obligation brake evaluation. Only once the vehicle has been properly examined, sizes and brake system options determined would we be able to quote an accurate price. We also have the variables of which local suppliers have the parts in stock. Different wholesalers may have different prices which can vary dramatically. In this case, as can be seen from the customers initial complaint, he had a tight schedule and limited availability. He needed it fixed that day. This may limit our options for locating parts. Also worth mentioning, the [redacted]ocation has a lower labor rate. As far as the complaint as to the time of the actual work, all our jobs are priced by labor guide time, not by actual time spent on the car. This is posted on our [redacted] mandated labor charge poster which is clearly posted in our waiting room. Please let me know if there are any other questions or concerns that I may be able to address.Thank you,Matthew L[redacted]