Midas

To whom it may concern, my name is *** ***, I am the operations manger for Clif Wilkerson incI am writing this in response from a inquiry to you from *** ***, when Mrs*** came into our shop on 7-2-she dropped off her vehicle for an oil change, during that oil change we perform a
complimentary courtesy inspection of the vehicle which consists of a quick look at all major components, during this check we found the vehicle to be low on oil,and also noted that there was an oil leak amongst a few other thingsThese items were priced and brought to Mrs*** attention,she declined any further service at this time,she was provided an estimate and a copy of the courtesy inspection,after a few days she called and said she had noticed an oil leak under her vehicle,so we sent a technician over to her house to investigate,his findings were that is was a quart low on oil, at this time he asked her to come to the shop to get a closer lookAfter cleaning the underneath of the vehicle and thoroughly looking into this leak, we found small crack in the oil panAgain we priced this to her with several options, a new oil pan plus labor,a used oil pan plus labor, she could purchase a used pan for a lesser amount and then we would install it at a discounted rateThis problem existed before we performed and were documentedI have attached all copies of the paperwork provided to Mrs***We will be happy to work with her in any way we can, but this leak was there prior to our service

Initial Business Response /* (1000, 5, 2015/08/07) */
Contact Name and Title: [redacted] C
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer is incorrect of assessment of what is making brake noise. It has been here and diagnosed properly as needing front pads and rotors and yet...

he keeps insisting on having his rears re-done. NO NOISE FROM REARS.
Re-doing his rear brakes will NOT solve his problem. He just does not want to pay for doing his front brakes. When he does, then he will notice his noise is gone. Problem solved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Mrs. [redacted] brought her vehicle in for us to install some sensors that [redacted] said was bad. We checked her engine light and there were...

two reasons why the engine light was on. When the vehicle is over due for an oil change and low on oil. This may cause the engine light to come on. So we did the oil change and the customer said that the light came on again. She came back to our store and we completed the diagnostics and found the air pump was not working.
In closing if we installed the sensors that [redacted] said were bad her engine light would still be on. [redacted] never said anything about the air pump being bad. She would have wasted her money on the sensors.

I'm sorry that he is still having a problem.  And I explained to him, that the pads we used were the same brand as the brake shoes he purchased for the rear of his car.  They are a high quality.  We normally have NO noise with these pads.  and as I understand that GOD did not...

make them, none are perfect.  I have already explained to him to come back and we will take care of his complaint.  No Charge of course.  But he still has not come in for repair.  His complaint is with the product, not our labor. He obviously knows the quality, due to it is the same  brand that he purchased.  Centric Brakes are high quality.  All he needs to do is come in.   
Thank you
 
Michael J[redacted]

I believe that that the complaint has been settled.

To whom it may concern, my name is [redacted], I am the operations manger for Clif Wilkerson inc. I am writing this in response from a inquiry to you from [redacted], when Mrs. [redacted] came into our shop on 7-2-2016 she dropped off her vehicle for an oil change, during that oil change we perform a...

complimentary courtesy inspection of the vehicle which consists of a quick look at all major components, during this check we found the vehicle to be low on oil,and also noted that there was an oil leak amongst a few other things. These items were priced and brought to Mrs. [redacted] attention,she declined any further service at this time,she was provided an estimate and a copy of the courtesy inspection,after a few days she called and said she had noticed an oil leak under her vehicle,so we sent a technician over to her house to investigate,his findings were that is was a quart low on oil, at this time he asked her to come to the shop to get a closer look. After cleaning the underneath of the vehicle and thoroughly looking into this leak, we found small crack in the oil pan. Again we priced this to her with several options, a new oil pan plus labor,a used oil pan plus labor, she could purchase a used pan for a lesser amount and then we would install it at a discounted rate. This problem existed before we performed and were documented. I have attached all copies of the paperwork provided to Mrs. [redacted]. We will be happy to work with her in any way we can, but this leak was there prior to our service

We have sent a refund to the consumer.

Mr. [redacted] had his vehicle towed in on Jan 6th 2017.  He advised us he had an aftermarket warranty, and he was seeking a diagnosis on his vehicle.  Upon diagnostic testing, we informed him of a hole in the top of the engine.  We advised engine replacement and called the aftermarket...

warranty company.  They declined coverage for this repair.  Mr. [redacted] could not afford this repair, and wanted the old engine repaired against our advice. Due to his request, and his authorization, we agreed to do the following work without guarantees. We replaced the intake manifold with a used manifold (too keep the cost down), where the hole was, and tried to start the vehicle.  As we figured, the vehicle was still not running properly.  Further diagnostics showed the catalytic converter was clogged, which caused the original problem due to back pressure.  The vehicle, at this point, would start and run.  The engine was making noise.  We checked the oil level, which was low, and very dirty.  Mr. [redacted] car was very overdue for an oil change.  We changed the oil and did an engine flush hoping to fix the problem.  It somewhat quieted down the engine.  We advised Mr. [redacted] of the status, and advised him to drive the car and see if the flush worked.  Mr. [redacted] at this point said he could not afford the repairs we had just done, and asked if we would accept payments.  We normally do not offer this, but went ahead and let him anyway.  We stored his car on our lot, locked inside, for over a month while he made payments.  We did not charge storage, which we could have.  After nearly two months he picked up the vehicle.  He returned the same day, complaining the engine was making noise, and the oil light was on.  The flush didn't work.  At this point we again advised engine replacement was the only feasible solution.  We took it upon ourselves to call the aftermarket warranty company to see if they could help Mr. [redacted] in any way.  The warranty company decided to pay half of his cost.  We also agreed to give further discount of several hundred dollars off of his bill.  Even with these discounts, he did not want to proceed.  All of our technicians are ASE certified.  We score 100% on secret shoppers thru Midas.  We also have an A+ rating on the Revdex.com. We take our client service seriously, and feel we went above and beyond to provide good service to this customer.

ms. [redacted] came in to my shop with door handle broken and tried to make it look like we broke it.it came off in the techs hand  with the zip tie that she had holding it on. she finally admitted it was broken off but that we broke it again!!!!!????? sorry it only broke once.                                     �...⇄ [redacted]

First of all, Nissan doesn't manufacture Mass Air Flow Sensors. The mare produced by several vendors and those same vendors also produce for the aftermarket. Nissan warranty on electrical parts is 90 days and ours is 2 years, so I challenge the quality difference. As far as Amazon selling it for $100, I'm sure the do and the buy and drop ship directly from the manufacturer. When we need to buy a part instantly, not wait for it to be shipped, the price goes up. One of our vendors had to buy that from the manufacturer, ship it, and store it. Once we order it they have to pay the guy at the counter to take our order, pay for the building, pay his health insurance and taxes. Then they have to pay another person to bring it to us. Now we buy it, we have to pay for the manager that helped you, the technician, their vacations, health insurance, workman comp insurance, the scan tool that checked the readings on the MAF. School and property taxes, the mortgage on a property on Central Ave in Albany. Oh, we also give a $1 to the food bank of NE NY. I'm sure Nissan made money on their $269 part. As a gesture of goodwill, I will round our offer up to $400. This will be our last offer. When you respond back with acceptance, please inform me of a valid address to send the check to. I hope this meets with your satisfaction.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
        I am rejecting this response because: The work that was done was not done right! I have pictures proving that the job was done wrong. Whoever did the job used a pair of electrical dykes or linemen's pliers to cut the high pressure line, and a hose clamp was used to hold the hose onto the line. They only want the car so they can cover their butts because they know it was done wrong!!!  The way the other mechanic said its like putting your garden hose onto a fire hose, then opening the fire hose. The garden hose is either going to blow off or blow up...
Regards,
[redacted]

To whom it may concern, I am [redacted], I am th operations manager for Midas I just spoke with Mrs. [redacted] and she will be dropping off her vehicle tomorrow morning at 8:00 am for us to complete whatever repair is necassary to keep her check engine light off, I will personally be there to make sure...

this happens correctly

I do not own this location.

We have made every attempt to have the vehicle returned to Midas for repair.  The customer will not return.  He stated he is trading the vehicle in.  We offered to refund the amount paid for the transmission line patch.  He refused the offer.  We offered to tow the...

vehicle free of charge to make the necessary repairs, he refused.  We are willing to refund the amount paid related to the transmission line patch.  We will not refund the cost of the other work performed.The customer has stated he has no intention of paying the credit card bill when he receives it.  We will not take action with regards to a refund until the payment amount as been funded and any dispute issued is dealt with. David S[redacted]

Here are the receipts and as my conversation the amount total will change because I found the originally receipt.  I should be reimbursed the cost of brakes on [redacted], cost on [redacted] for improperly being installed, and labor cost.

To Whom It May Concern:
Reference:  [redacted]
File:  ID[redacted]
In reference to our client [redacted], this customer requested an online appointment by email to the Federal Way Midas on Saturday August 22, 2015 at 3:40am in reference to his 1998 Land-Rover Discovery.  He requested an appointment for August 22, 2015 between 12:00pm to 2:00pm for smog certification.  Lindsey, our service writer called [redacted] the morning of August 22, 2015 and explained to [redacted] that the Federal Way Midas is not an emissions certified location and if he would like to have emission work completed that he should take the vehicle to an Applus emissions certified shop.  Customer chose to come to the Federal Way Midas on August 22, 2015 and spoke with Brennan, the store manager.  At this point [redacted] showed Brennan the failed emissions report, Brennan explained to [redacted] that there is two ways to go about fixing the truck, one was to go to a certified shop and pay for repairs and or diagnostics for a minimum of $150.00 and receive an emissions waiver or spend the money to try and figure out what is wrong.  [redacted] chose to bring the truck in on Tuesday August 25, 2015 and have them do diagnostics to see what is wrong.  The truck had several codes, example:  po300 multiple misfire, po303, po304, po305, po307 which are misfires on numbers 3, 4, 5, 7 cylinders, also p1137, Oxygen sensor problem with switching rich, sensor(s) for bank A, and p1316 Attributed misfire.  At this point the technician recommended a basic tune up and to send out the injectors to a company named [redacted] (see invoice attached).  [redacted] authorized the repairs to be completed in the amount of $985.42.  [redacted] found one injector not working and replaced I with a new one and then cleaned the seven other injectors.  After the truck was put back together, the technician found that the truck still had a misfire on number 4 cylinder.  [redacted] arrived at the shop on Saturday August 29, 2015 and was advised that the truck was not completed and still had a misfire.  Due to high winds the power was out that day, so Brennan and [redacted] discussed that [redacted] drive the truck until Monday and bring it back for further diagnostics.  At this point the customer was shown & given copies of the reports from [redacted], and customer did not pay for any repairs.
On September 1, 2015 the customer returned to Midas and stated that he had no intentions to return for further repair because he did not pass emissions and that Midas should have never worked on his truck.  He indicated at that time he would like to have all parts returned to him, no word prior to this day about returning of the parts.  Federal Way Midas has the injector that was returned from [redacted], but does not have the plugs and wires.  If the customer would have liked to have all parts returned to him, he should have stated that at the time the authorization of service was made to do the job performed on the truck.  We have a signed repair order from [redacted] on August25, 2915.  If [redacted] would have returned to have the further diagnostics done on his truck like discussed, the number four misfire would have hopefully been resolved.  To this day [redacted] has not paid for the repair order which was closed on September 28, 2015 and will be turned over to collections for payment if not received within 30 days for work performed and authorized.
Through this whole matter, the customer was informed at the beginning that Midas Federal Way is not an Applus emission certified shop and would not be able to give him the waiver that he was after to begin with.
Thank you for you time
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To whom it may concern, my name is [redacted]. I am the operations manager for Midas. when Mrs [redacted] originally came in for service her 2 requests were for an oil change and to check her coolant level. After getting the vehicle in and checking it out,it was found that the coolant reservoir was...

empty and according to her factory scheduled maintenance at her current mileage the cooling system was due to be flushed,we recommended this as a starting point. Mrs [redacted] agreed to have this done,everything went fine,we also pressure tested the system for leaks and found none. a couple hrs later she called and said her car was smoking and she drove it till it quit. We sent a tow truck to bring the vehicle back to the shop,at this time the the head gasket was leaking externally very badly. We also noticed a check engine light that was on so we looked into the codes causing that light to be on, we found codes for her evap system,and also for engine coolant temp being to high,we are also able to see that these codes had been set in the computer long before she ever came in for service. meaning that she has been experiencing problems before she came in on this day,the service we provided would not lead to the failure she has now. She doesn't believe that,so I recommended she have a third party look at it for her. The vehicle was full of oil, and no visible leaks of oil were found. If need be we can provide documentation of all of this, and she also has copies of this paperwork

Revdex.com:At this time, I have not been contacted by Envy Nails Salon regarding complaint ID [redacted].Sincerely,[redacted]

I have contacted the customer and she came to the shop for me to evaluate the situation. The parts and labor in question are no longer under warranty. If there was a problem with our workmanship it would not have taken 4 month to appear, it would have been immediate. However, in the interest of...

customer satisfaction we replaced her pars at no cost for her and charged her a discounted labor rate to get her back on the road. I feel that we have taken care of this situation and went above and beyond our warranty policied to make our customer happy. Please let me know if there is any further information that I need to provide to close this matter.