Midas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Frst as for hoses being bad I paid them $my second trip to replace the bad hoses they said were my new problem after that the thrid time back they said it was a bad thermostat so they replaced it againThe forth time back they broke the bleeder valve for the cooling system that I had replaced less than a year earlier wen it was leaking I declined them to charge me for that as it was 100% not cracked when I dropped it off so I picked up the car and fixed that myselfThen the following day when the car overheated again I took it to a different mechanic who removed the thermostat that they did replace but Midas chose to NOT replace the $gasket on the thermostat housing that they did remove two times previously Instead they caked rtv sealant on the housing trying to for what ever reason half do the job properly that I had gladly paid them to do in the first placeBecause of the the sealed cooling system was leaking and sucking in air at that spotThe thought of a nation wide company fixing something the way a craigslist mechanic would is dumb founding It is also insulting they would even consider this my fault I never complained and paid cash for all work but hearing the same thing different times that its fixed and we drove the car when it was nothing more than a lieThey have one goal and thats to half fix anything with what ever short cut is needed as long as cars are going in and out and money if flowingso glad I got the "midas touch"
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/10/16) */
Contact Name and Title: *** C
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Car failed Safety inspectionYou do not fix a bad rotor you replace it*** *** is a oil change store with no ASE certified Techs and do not
know what they are talking about with respect to car repair
Customers quote "own mechanic" if he/she were a mechanic would know they put the pads on wrongIt is not this shops responsibility to offer free brake installation classes to explain to homeowners "how they can fix their own brakes" Either pay to have it professionally done or look up on line (youtube etc...) But going to a Nationally recognized chain that literally does 100,of brakes and year and trying to argue with them that their brakes done by their own mechanic are proper when it is not is not our problem
State Hwy Patrol was notified by customer and they are more then welcome to meet the customer at any shop for inspection and anyone who knows car repair will immediately notice what is wrong with customers "own mechanics" work

From: KevinDate: Wed, Dec 27, at 11:AMSubject: ID#***To: ***@myRevdex.com.orgGood morning, This email is to inform you that I Kevin V*** spoke directly to *** *** *** about the complaint he had filed on 12/12/He
said he apologizes he was very angry that day and was *** happy and totally forgot that he did it*** and I have solved this issue amongst ourselves*** also said that he would be contacting the Revdex.com to straighten it outPlease feel free to call me or email me if you need anymore information regarding this. Thank you Sincerely, Kevin V***Sent from my ***

Complaint: ***
I am rejecting this response because:
This is not accurate Midas called me on the phone and told me I had a couple bulbs out and needed to replace them in order to pass inspection I agreed and after they replaced the bulbs I was told one of the bulbs wouldn’t stay in and needed to be epoxied not knowing it was the entire taillight assembly The girl I spoke to specifically told me it was the bulb that wouldn’t stay in unless epoxied Why is it the taillight was in tact until Midas changed the light bulb? I know they broke it when taking it out to replace the bulb and I would like for them to do what was agreeed on and buy the new taillight assembly and fix it at no charge I know they put in the invoice it was the assembly after the fact so they would think they wouldn’t have to be responsible for it This is unacceptable and needs to be fixed
Sincerely,
*** ***

Mr *** came in with issuesHe had a check engine light on and his car sputtered at stoplights and also he had trouble starting his car and thought he needed a starterWe were not able to get the vehicle to not startWe were able to diagnose the sputtering issue and made service
recommendations which the customer declinedThe customer agreed to the diagnosis fee and declined all services related to the check engine lightWe did not misdiagnose his vehicle, we could not make the fail to start so we could not make any recommendations on that issueWe did however spend a considerable amount of time trying to get it to get the vehicle to not start and spent a lot of time diagnosing his other issue with the vehicleIn all we spent twice the amount of time on his vehicle than he actually paid forWe are a fair company and I have tried to reach out to the customer to try and resolve this but he will not return my calls

Anthony P*** provided a verbal response: They picked up the vehicle 4/27/and paid the bill with no complaintsI assuming this matter is all taken care of

The initial day of the incident I(Jason-Midas Manager) was contacted by *** *** explaining that she had a problem with the brake job that we performed and explained her whole story and told me she was back in town but the car was another shopI told her that I would be very happy to take a
look at the truck and fix any brake problem that may have been related to a previous repair we performed but that I did need to be a part of the solution rather then just blindly writing a check for something I never got to reinspectShe seemed like she did not really want to bring it back but that she would see what she could doAt this time there was no mention of a rear end noise or anything about the differentialWithout talking to me again she made a complaint through Midas international and requested that she be contactedWith the phone number she provided I attempted to call her leaving multiple messages but never got a call backShe then contacted Midas again with a follow up complaint saying that she needed to be contacted and complaining about the rear differential problem ectAfter the second complaint and *** not returning my calls we decided to leave it in our insurance hands and filed a claim through our insuranceThe claim was filed on 4/27/and the insurance attempted to contact her on 5/I contacted the insurance company today to see where it was in the process***a husband said he would arrange to bring the vehicle to a shop so that insurance could send a material damage appraiser to inspect which has not taken place up until this pointWe are waiting for further response from our insurance companyThe claim is in limbo right now waiting on the *** party please keep us advised. JasonMidas Manager

This complaint was settled with customer january 21,without assuming blame on Midas.Background, customer told shop it needed water pump.After diagnosing problem: Note: that customer stated it was not what they said it was Two hours oflabor to tear down and two hours to
finish replace thermostat Replacing thermostat (part that was replaced was defective and can be verified with supplier) the cost was due to the labor involved to have the work doneCustomer was told of old and degraded hoses and declined, could fix themselvesCustomer replaced radiator and did not replace hoses and the hoses were leaking due to the fact that the hoses were not properly tightened which caused leaking Customer last visit to shop was january 10, 2014When a customer declines work and does it themselves, we are not responsible For work that Midas did not performWe do everything we can to appease and correct any problems that the shop or customer does themselves to a point,Respectfully,*** ***Franchisee OwnerNote: Sorry for the lateness, have other business that have consumed time

Initial Business Response /* (1000, 8, 2015/07/29) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cox.net
The customer had his Scout towed to our shop due to a fire in the engine compartmentAfter inspecting the vehicle, we recommended
replacing the entire engine harness and possibly the dash harnessWhen the truck came in the dash was completely disassembled and laying in the back seatThe customer said that he did not have the money to do that, but could we repair enough of the harness so that the vehicle would start and runWe estimated hrs labor plus materials to repair the harnessHe authorized the repair and even though the technician worked on the truck for more than hrs, the customer was charged the original estimateThe day after he picked up the truck he called and said that the engine had died and would not startWe had the truck towed to our shop (at our cost) and found another section of the engine harness had shorted outWe repaired that at no additional cost and he picked up the vehicleI have not heard from the customer sinceThe reality is this is an old truck that needs a lot of workWe cannot be responsible for problems that occur beyond the scope of what the customer paid forEspecially since the customer declined the repairs that were recommended
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
They were being pretty rudeTrying to tell me that they did more work then what they did in less than hours I had to get it fixed somewhere else because it caught fire again

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I will not bring my vehicle back to this company after my past experienceThis problem occurred immediately after service there. Regards, *** ***

To whom it may concern, I am *** ***, I am th operations manager for Midas I just spoke with Mrs*** and she will be dropping off her vehicle tomorrow morning at 8:am for us to complete whatever repair is necassary to keep her check engine light off, I will personally be there to make sure
this happens correctly

To have a valid complaint, you must have cause and effectI understand their case for cause, but there are many shades of grey associated with thisThere was never a Midas invoice on this, it was our Manager doing a favor for a relative of his service writerThe van was driven into location
and had to be starter by owner of van jumping out starter with a screw driverOur technician did reverse polarity on the jump pack and at that point the van owner claimed that we ruined his junk yard starterOur manager replace starter and van owner to him he had a new battery home and he placed a core battery for Van owner to get him home so he could change batteryStarter has died several times and we replaced under warrantyAfter different starters with two different vendors, we determined that his initial starter, junk yard starter and the we put in were being damaged by the vanThe problem existed before we reversed polarityIf Van owner has any documentation stated that Midas' actions are the cause of this, I will re-evaluate that positionWhen have fixed everything that we have damagedAs a offer of customer service, if van Owner wants to pay for a tow to our East Greenbush location, I will diagnose problem at no charge

Good Morning,I just want to write to inform you that the business rebuttal is and inaccurateThe response was that he is no longer the owner of the business which is not trueThe business has NOT been sold to who he providedHe actually called me two Saturdays ago (May 21st) saying "I just got your Revdex.com complaint and I thought we figured this out?" I responded to him "no we did not figure this outI was over charged by $and the compensation you offered me is not going to cut it." I had contacted the owner at Danbury Midas and read him my receipt and asked for an over the phone estimate which he said for the same exact work would be about $600-I was charged $The regional manager (his phone number is (*** admitted that my bill was definitely high and offered me $which will definitely not cut itHe straight up lied and said he sold his businessIf he did, why would he call me and ask about receiving a Revdex.com complaint from me? Please call that number to find out the truthI was ripped off and he knows itI was taken advantage of and I definitely would like a refund of $Thank you so much for your help!*** ***

I am not finding this customer anywhere in our system

I will definitely check with my management staff on this situation and will contact you with more detail as soon as possibleI know her car issue was with the check engine lightWe would fix one code issue and then there would be another code that would come upIt was never the same reoccurring
codeWe have all that we did documented and I will forward a copy to youThe engine cover was in fact left off and I left instructions to my management staff to take care of thatI am not sure what happened with that, but I will look into it and contact you back shortly

Seeking refund for fraudulent services performed at Midas in Norcross, GANo response from corporate after filing report (#XXXXXXX) on 7/11/
I am requesting a refund for a total of $On 4/13/2017, my Volkswagen Tiguan was brought to the Midas at *** XXXXXThe reason for the visit was a vent cleaningThe heating and A/C vent cleaning was performed for $During this service, the technician, who signed the receipt with the name ***, called to say that he discovered a significant oil leak in the car, which I authorized him to fixI was charged $in labor and $in parts to replace the valve cover gasket (total repair cost: $626.93)The technician also stated that our oil was "dirty" and suggested that we have an oil change, although we were not due to have a change for at least another 2,milesI authorized him to change the oil, for which we were charged $in labor and $in parts (total repair cost: $

This email is in regards to above numbered complaint filed against Midas Auto Services *** *** *** ** *** ***. I am happy to report that my car has been repaired Mr*** *** ( not sure of last name spelling), operations manager reached out to me and an equitable
and fair agreement was reachedHe agreed to tow car @ their expense and repairs were done! Many thanks to you and your staff for assistance in this matter! Sincerely, *** ** ***

I went into this business on 10/1/and went to get a simple oil change and get my air door actuator fixedWell as they were doing and oil change they did a point inspection and told me that my water pump was leaking and need to be replacedI declined them fixing it because I something told me that wasn't rightSo I called and made an appointment with my dealership and had them do an inspection the following day 10/2/I indeed DIDN'T need to fix my water pump all that was there was droplets of residue on the hosesSo I called this location and spoke with the manager and expressed my feelings on this and told him I felt that I was being taken advantage of because I was a young women and had no one with meHe then told me there was nothing he could do so I asked to speak with store manager and he had to take my number downAbout minutes later the store manager calls and I explain to him what happened and he is extremely apologetic, but not much he could do but give me a credit for me to come backI expressed it is hard trust them nowHe asked me if I was walked to my vehicle to be shown the issue and I expressed no I wasn'tSo needless to say they are going to lose a loyal customer and I will NEVER GO THERE Or recommend there services

To whom it may concern, my name is *** ***I am the operations manager for *** *** Inc.I have resolved Mr***'s concern, and refunded the money for the work that he did not approve, there was some miss communication between my manager and Mr***At this point I believe both
parties involved are satisfied with the results

Ms*** came in on 12/31/requesting new tiresTo ourrecollection of the visit there was not a specific size requestedWe installednew winter tires size 235/75RThe vehicle Ms*** drives has a rangeof tire size fitments that will work on her truckWe did not hear from the customer
for months that she hadan issue with the tire sizingWe are not in the business of selling used tiresand with the amount of time that had passed and miles put on these winter tireswe were not willing to take them backAs far as any messages left for ownership, no messages fromMs*** were received at our main office in Anchorage or thru MidascorporateI did leave a message for Ms*** before typing up this responseto discuss further but have not heard back from her as of yet