Midas

First to address the question on the Remanufactured Axles. Yes this a very common practice with these types of parts and in shows on the invoice that these parts are remanufactured. The axles are rebuilt at a facility that specializes in this process with new components installed where the old components have failed. We offer a 12 month 12,000 mile warranty on the complete axle assembly. 
After reviewing the paperwork and talking to the shop that the customer took the vehicle to after it left our facility it seems we did not perform the front end alignment. We have procedures in place to insure this does not occur and this should not have happened. This was a result of miscommunication in the shop and the procedures have been reviewed at the shop level to assure this does not happen in the future. 
After several conversations with the customer we agreed to a partial refund which she has received.

If the customer would like to come in I will check and verify and if the said part is not bad I will gladly refund the $24.00

[redacted] was in our shop for an Oil Change and 2 tail light on July 23, 2016. At the time we installed the tail light we informed [redacted] that the retaining clips for the bulbs were broken. We epoxied it in place, notified the customer and noted this on the invoice what we were able to do for a...

temporary repair Invoice #[redacted].Please contact me with any questions.Sincerely,[redacted] C

I'm sorry that he is still having a problem.  And I explained to him, that the pads we used were the same brand as the brake shoes he purchased for the rear of his car.  They are a high quality.  We normally have NO noise with these pads.  and as I understand that GOD did not...

make them, none are perfect.  I have already explained to him to come back and we will take care of his complaint.  No Charge of course.  But he still has not come in for repair.  His complaint is with the product, not our labor. He obviously knows the quality, due to it is the same  brand that he purchased.  Centric Brakes are high quality.  All he needs to do is come in.   Thank you Michael J[redacted]

To whom it concerns, This is our response to complaint ID# [redacted]   The customer  came in for a tune up. We performed the tune up including spark plugs. The customer apparently took the vehicle to another shop when a problem arose. They replaced the spark plugs and told the customer that...

they were the wrong ones. When the customer called us, we told her we will take care of her and we refunded her money for work done. We of coarse investigated the spark plugs that we installed and looked up the manufactures recommended replacement plugs and the spark plugs we installed were listed as one of the options. In short, we installed the correct parts and in interest of customer satisfaction we refunded her money.   Service @ Midas 935 N Central Ave Medford,  OR 97501 541-772-3015 [email protected]

02/20/2018 12:51 - When I agreed to the fix I was told it was just the light bulbs they would epoxy in, not whole assemply.  The whole assembly was NOT broken when I took the vehicle in to be serviced. After my visit to Midas I had to tape the tail light assembly to my car because otherwise the only thing holding it on are the wires that run to the bulb.  I understand it was an accident, but I would like them to be responsible and fix the problem they caused.  03/13/2018 12:13 - I don't want them touching my car again unless they are buying the assembly themselves and installing it.  At this time, and since it's taken so long, that's the only solution I'll accept.

We had a great experience with this Midas . They went above and beyond to get our car back on the road during a long trip back home.They even accepted the work knowing they would need to stay late to Finnish so we could continue on our way. Very friendly and courteous.

To Whom It May Concern:This is in response to [redacted] Sr's complaint from 2/9/18.I am the new store manager of this store; this incident occurred prior to my taking over the store. I have interviewed all employees involved with this customer and subsequent repair work. It appears there was a...

miscommunication between our store and the customer. The day of repair, the customer came to the store just before close to pick up the vehicle; due to the vehicle being equipped with a breathalyzer, which requires the driver to blow into before starting the vehicle, we were unable to inspect the exhaust work just performed until the customer came in. Upon vehicle start-up an exhaust leak was found and quickly repaired. The exhaust system installed was an aftermarket exhaust system provided by the customer. The customer was dissatisfied with the aesthetics of the new exhaust. We went back and forth a few times trying to make the customer happy and install the exhaust system properly. After numerous attempts, the customer was still unhappy. We installed the customer's old muffler and issued a $200 credit. Had all the parts been correct, the repair would have been completed in the initial time frame agreed upon. Mr. [redacted] was in our store Tuesday 3/20/18 with another exhaust leak that we fixed complimentary. Nothing was mentioned about the original experience. We specialize in exhaust work, however, customer exhaust work, especially when the parts are incorrect, typically take longer than a standard repair with OEM parts. We are more than happy to continue doing business with Mr. [redacted] and we hope this issue doesn't ruin our relationship.Feel free to contact me with any further questions.-- [redacted]Store Manager[redacted]
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On 7/14/2016 at 2:30pm I took my 2006 White Ford Escape XLT to get an oil change at the Midas on 3845 Southwest Archer Road, Gainesville, Florida 32608. After agreeing upon a price with the service agent, my vehicle was taken for servicing. After waiting approximately 1 hour for my vehicle a gentleman who was completing the servicing on my vehicle came in with my air filter and claimed it needed to be replaced and asked if I wanted it replaced. I said no. I never requested anything be done to the car besides an oil change at any point during my visit to Midas. He proceeded to place the air filter back in my car. After the oil change was complete, I took the car to a local restaurant to pick up a to-go order and head back to the hotel where I was residing for the week, as I was in Gainesville for work related purposes. On the way to dinner I noticed that my car accelerated temporarily without warrant and then went back to operating as normal. I assumed nothing was wrong since it began operating as normal. As I got within a half mile of the hotel the car completely shut off and died accept for the electronics. This was odd to me as I had no previous problems with the car and the battery had been recently replaced and was working properly as the car started, stayed on for a few seconds, then shut off. However, I saw NO oil leaking out of the car or anything else to indicate that the service done by Midas had anything to do with this issue. I call AAA to retrieve my vehicle and they took it to a local shop approved by their services, as I had no reason to request them to take it to Midas because there was no indication at that time of any wrong doing on Midas’ part (yet). On the morning of 7/15/16 the repair shop ([redacted]) repaired my car upon my instruction as I had to leave Gainesville that afternoon. Upon meeting with the mechanic in the afternoon AFTER the repair had been completed, and WITHOUT his foreknowledge of any previous proceedings or dealings in my encounter with Midas, proceeded to tell me that the air filter (refer to above for previously mentioned encounter where Midas tech tampered with the air filter without my request), was shoved down into place, bending the air filter and allowing for space for particles and other objects to infiltrate the system. He went on to tell me that this allowed a bug (literal bug, as in a beetle) to infiltrate and be sucked into the intake and corrupt the Mass Air Flow Sensor Regulator. He showed me the sensor where he cleaned the bug off of the 2 wires and where one wire was “fried” due to the creature and therefore the part had to be replaced. In addition the fuel filter and air filter had to be replaced due to this issue. The vehicle again worked properly after these issues were fixed. After learning these facts and after the repair was complete, it became evident that due to Midas improperly reinstalling my air filter that a bug was allowed to infiltrate my system and cause the above mentioned damages.
I discussed the above facts with [redacted] at the location and he told me after multiple discussions that his location and “boss” would not cover the damages because I did not let them repair the vehicle. Had I known that this issue was caused by Midas BEFORE the repair was complete, I would have proceeded in allowing Midas to repair the vehicle. However, it was not until AFTER that it became clear that because of the actions taken by Midas that the damage occurred. I simply request that all charges incurred because of the actions of Midas (amounting to $265.40) be reimbursed to allow for full recovery of damages. Pictures of the crushed air filter and damaged Mass Air Flow Sensor are available per request.
The above mentioned proceedings are true to my knowledge, and omit no material fact.
/S/ [redacted]

IN RESPONSE TO [redacted] COMPLAINT, THAT IS NOT WHAT HAPPENED. WE DID CALL HER WITH A $1400.00 REPAIR BILL (WHICH IS NOT UNCOMMON),EXPLAINED TO HER WHAT WAS NEEDED, AND SHE SAID GO AHEAD AND DO IT. SIX OR SO HOURS LATER, AFTER TALKING TO HER BOY FRIEND,SHE CALLED BACK AND SAID SHE WANTED ANOTHER...

OPINION. BY THAT TIME THE REPAIRS ON THE CAR WERE ALMOST COMPLETE.IF NEEDED WE CAN OBTAIN THE PHONE RECORDS TO CLEAR THIS MATTER UP. I CAN ASSURE YOU EVERYTHING WE RECOMMENDED WAS NEEDED TO REPAIR HER 12 YEAR OLD CAR. WE WERE GRACIOUS ENOUGH TO ALLOW HER TO MAKE PAYMENTS , WHICH WE DO NOT  NORMALLY DO. WE HAVE BEEN IN BUSINESS FOR 20 YEARS , AND HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN.

Mr. [redacted] brought his vehicle in on 5-18-17 for us to install his two front tires with tires that he provided, this was to be done on his 08 BMW M3, which has a very unique performance transmission, making it confusing to drive without having previous experience, no damage was done pulling it in...

the mechanic just took his time getting used to this, he pulled the vehicle in on our pad lift that has a 1 inch layer of rubber covering the lifting points that slides underneath the vehicle, with his type of vehicle and the how low it is to the ground it took a little extra effort to lift the vehicle up for the pad lift to fit underneath, again no damage was done. After raising the vehicle and starting with the driver side front wheel the technician noted the there was prior damage to the tire and wheel, which would explain why we were preforming this service, we proceeded with the service. Our tire machine also has a plastic head that surrounds the rim to make it impossible to scratch the rim. I have provided all the necessary pictures of the pad lift, tire machine, and the wheel and tire. this was obviously caused by some sort of impact like a curb?? I tried to explain this to Mr. [redacted] and he refused to take any part of looking at the equipment or proceeding in any further conversation other than us paying.. I pulled his car out and gave him the keys with no charge, he called the police and they said there was nothing they could do for him and I asked him to leave at this point. Midas will not be accepting any responsibility for these damages. thank you [redacted]

The car did need some front end work and was quoted how ever they forgot to rotate the tires as requested and the rotation for our oil changes is an added free service , He did complain to our consumer relations department and was sent an e-mail that said, The Manager of the shop has been instructed...

to call you to do your rotation and to give you a free oil change to be used when you need it on this car or another if you choose, as a matter of note it is your decision to rotate your tires or not unless there is a safety factor that should be explained to you and leave the decision up to you. any problems please e-mail me back. thanks Pat [redacted] , Supervisor The manager did call him and he Mr [redacted] declined my offer in an e-mail and declined over the phone to Charles the location

Your complaint regarding our servicing of your vehicle has been brought to my attention. 
I understand that you brought your truck to us with a complaint about the brakes and after a thorough examination we found that you needed extensive work. I note that we did front breaks for...

you several years ago and some of these repairs were covered under our Midas [redacted]. 
I also understand that late in the day we called and reported that we damaged the passenger door and that your master cylinder needed to be replaced. We further advised that our insurance would cover the cost of a rental vehicle. 
We are very sorry about the damage to the door and understand that you would be upset not only with the door but also learning about the master cylinder. 
Accordingly, while we hear that you have reached a settlement with our insurance company regarding the door, in the interest of good customer service, we are also refunding to you the cost of replacing the master cylinder as well as the power booster. 
Enclosed please find our check which also includes a refund of associated sales taxes. We hope that you will give us an opportunity to better serve you in the future. 
Sincerely, 
[redacted]
General Manager

While airing up Ms. [redacted]'s tire after installation the aluminum valve stem broke. The valve stem was missing the cap upon arrival which could have added to the fatigue of the stem by letting water in.  The valve stem was also 9 years old which adds to the stress and fatigue of the...

stem. The technician did nothing wrong and it was not a mistake, it was simply a fatigued part. Anyone that went to add air to the tire would have had the same result. After leaving a message with Ms. [redacted] and waiting some time I decided that in order to get the vehicle back on the road and perform an alignment check we would install a new TPMS sensor that is part of the valve stem. I did not charge the customer for the labor to dismount the tire again, install the new TPMS sensor or program the new sensor with our computer to work with her vehicle. I only charged the customer for the cost of the part. I felt this was more than fair.  I was willing to share some of the cost since although it wasn't our fault it also wasn't something that could have been foreseen and also wasn't the customers fault . It was the vehicles fault due to age. The only other option was to install the customers spare on the vehicle and leave the new tire she purchased off. I would still be willing to remove the new TPMS sensor, install the spare and refund the $56.

Dear Revdex.com;
We are in receipt of  your letter dated May 27th, 2015 regarding a complaint from Mr. [redacted].  While we do not believe we caused any damage to Mr. [redacted]'s vehicle, in the interest of customer service and to resolve this matter, we have...

agreed to give him a complementary alignment.

I have used this midas for a few years, I have taken it to them numerous times to check the brakes, I was always been told they were good, after I took the vehicle to another midas to repair, under warranty, my rear end, which was done incorrect at this midas, the new midas checked the brakes and they were metal to metal, after leaving messages for the manager, he never returned my call.

Do not go there - They did work on my daughter's car knowing we had to drive out of town. I am an 87 year old woman and we were alone on this trip and they knew that. Our car overheated on the trip and we were stuck in a small California town. The mechanic in Calif. said "he had never seen such negligent work, he didn't even think the work we paid for them had been done!" If you read other reviews, you will see that others have had mechanics say the same thing. He also said "4-5 clamps were actually loose and one hose was not even attached" The mechanic said "one loose clamp might be a mistake but so many was just really bad work." They also lost our huge 2' x 2' engine cover?? The owner has said he will pay a pitance of the 1500 in costs we have incurred but he now won't answer my daughters emails and has been promising that he will pay for the last month. So if he does actually pay something I may change this review to reflect that. Otherwise BUYER BEWARE. The owner talks a good game but doesn't seem to follow through. There are too many good places to take your car to chance this type of thing.

Your complaint regarding our servicing of your vehicle has been brought to my attention. 

I understand that you brought your truck to us with a complaint about the brakes and after a thorough examination we found that you needed extensive work. I note that we did front breaks for...

you several years ago and some of these repairs were covered under our Midas [redacted]. 

I also understand that late in the day we called and reported that we damaged the passenger door and that your master cylinder needed to be replaced. We further advised that our insurance would cover the cost of a rental vehicle. 

We are very sorry about the damage to the door and understand that you would be upset not only with the door but also learning about the master cylinder. 

Accordingly, while we hear that you have reached a settlement with our insurance company regarding the door, in the interest of good customer service, we are also refunding to you the cost of replacing the master cylinder as well as the power booster. 

Enclosed please find our check which also includes a refund of associated sales taxes. We hope that you will give us an opportunity to better serve you in the future. 

Sincerely, 

General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No solution was offered, as well as the fact that parts I had paid for were not installed in my vehicle was not even addressed in the business's response.  The business only changed the price back down to the original quote as I complained a second time.  This was not offered in the original dispute over price with them before I initially left the store.  I have pictures of the parts that were left in my vehicle that were supposed to be replaced and they were still cracked when I picked up my car.  I have since then had them replaced at another business.  I will attach photos showing broken parts were left in my car.  These were parts I had been charged for.  

Regards,

She was charged for five mounts, and all five were replaced.  However my technician missed THE SIXTH mount.  She went over to another Midas location, (she did not want to return here). And the sixth mount was replaced for no charge. We admit that we missed the sixth mount, Most Hondas only have Five.  And foe her inconvienence, we offered her a 100.00 credit towards any services. we offer.  If she would have come back on Monday, we would have done the repair at no charge.  She elected to travel to a different Midas.  And it was repaired for free.  As far as the charge discrepencies, the computer crashed that midday, and all files had to be rebuilt, when the mistake was found, I credited it to her, BEFORE she returned that evening.