Midway Nissan

Really pleased experience all the people at midway nissan worked together to give the best deal on the car.

I truly appreciated the friendliness and helpfulness of my sales associate. [redacted] was able to understand my needs and expectations. I had an overall great experience at Midway Nissan with the whole process of my purchase. If I had to bring up one concern, I wish the person dealing with my finances would have came and introduced him/herself. I don't feel like a valued customer at any dealership when people have to walk back and forth to discuss the money I am going to spending, I rather have the face to face interaction to come to an agreement on the thousands of dollars I am spending instead of it having to be discussed behind closed doors behind my back.

great experience all around

The staff and selection of cars at Midway Nissan were phenomenal! Fransisco was friendly, professional and incredibly knowledgeable about the cars we were interested in. Elijah did a fantastic job helping us set up our payment plan, always making sure we knew what our financial options were. We are incredibly happy with our 2015 Nissan Sentra and look forward to purchasing another Nissan for our kids in the next few years!

Review: I bought a new car from Nissan Midway. I was told by midway nissan finance, I could not get a car loan unless I purchased a service contract for 2000 dollars. I found out this is illegal.Desired Settlement: Refund my 2000 dollars.

Business

Response:

Thank you for the opportunity to respond to this complaint. We believe that this complaint was filed by [redacted] and not [redacted] who initially purchased the vehicle. Our Finance Director, [redacted] has been in contact with Mr. [redacted] regarding the warranty. Ms. [redacted] has never contacted the dealership indicating that the warranty was a problem. The vehicle and warranty were purchased over three years ago. It wasn’t until Mr. [redacted] traded the vehicle in at another dealership, did the warranty become a problem. We are unable to comply with Mr. [redacted]’s request to refund the $2,000 paid for the warranty. The warranty has been in full effect and available for use since the initial vehicle purchase. With any cancellation of a warranty product, the warranty would be prorated for the time from the time it was in effect to the current day.Sincerely,[redacted]Compliance Director – Midway Nissan

Review: I purchased a 2014 Nissan Altima on September 7th, 2013. I spent 9 hours in the dealership with my boyfriend. We argued the price with the salesman for a long time, even walked away once because the price was so high. Eventually we settled on a price and an interest rate around 4 pm that day. They took us to the finance department after everything was shook on and guaranteed. We were in the finance department verifying each thing on my credit report and discussing it. As well as agreeing on the price and them trying to talk us into purchasing more stuff like insurance. After they had lowered the interested rate due to us deciding on purchasing a "GAP" safety feature, we were finally able to sign a contract. I read the entire page of the contract while my boyfriend discussed with the financier if this was final and that this is was the total amount we were to pay. After everything was signed and agreed upon we drove off with the car. Yesterday, October 4th, 2013 I received an email from a sales manager stating I needed to come in and finalize my contract. Concerned I asked my boyfriend to research why that would need to happen. We found out it is a common fraudulent scam called "yo-yo" that dealerships do all the time to get people to come in and pay even more for the car because they fell in love with it and will usually not turn it down regardless of the cost. Well I called the financier department later that night to find out what was going on. He told me that Nissan would not approve of the loan or my credit and that he found a bank that could which was 200$ more a month that I would have to pay. I told him that was not acceptable so he made me return the car to them last night by 9pm or they were going to take the car. My issues with this is that it took them almost a month to tell me if my credit wasn't good or not, while I didn't have any idea that the contract we originally signed wasn't final! I recorded our conversation on the phone and he was extremely rude, unprofessional, impatient, interrupting me and hung up on me when I was just trying to get some answers. I am still in shock that this situation happened and I feel so scammed and hurt. Also, I traded in a vehicle that I did get back when I returned the car, however my lock button and handle on my drivers door is broken and it wasn't like that before and he said I would get it back in the same condition.Desired Settlement: I want them to not scam other people and put them through what they did to me. I would also like them to apologize professionally for what they did to me and fix what they broke in my car while it was in their possession.

Business

Response:

October 11, 2013

RE: #[redacted]

We are in receipt of the complaint filed by Ms. [redacted] regarding her experience at Midway Nissan.

We regret that we are unable to assist Ms. [redacted] in with the purchase of a vehicle.

We have a number of lenders that we use to help customers with their financing issues. At the time of purchase Ms. signed a retail installment contract, that contract had not yet been assigned to a lender. On the retail installment contract we provided a “quote” of the interest rate we thought could be obtained based on Ms. [redacted]’s credit score. With this being said, we submitted Ms. [redacted]’s application which was approved by a lender with the condition of a $2,000 down payment and an interest rate that was higher than our quote. Ms. [redacted] declined the lender stipulations. Ms. [redacted] was a first time buyer, with limited credit, and only on the job for a short period of time.

Attached please find the “conditional delivery agreement”, first paragraph which states that the customer is taking possession of the vehicle prior to approval from a financial institution. Additionally, item #10 from the “buyers order” which states that if financing is not obtained the dealership can charge the customer will pay the greater of $.30 per mile or $20.00 per day for use of the vehicle. The dealership did not pursue these charges with Ms. [redacted].

Thank you for the opportunity to respond to this complaint.

Sincerely,

Compliance Director – Midway Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was already aware of the information that they provided. I'm not just complaining about the contract, I'm also complaining about HOW they reacted and treated me after, and the fact that they returned my vehicle with damage to it. I'm not asking them to fix my car, I'm asking for an apology for their deceptiveness in their contract, especially since they knew I was a first time buyer, and for the way that they treated me. The finance person should have directed me and should have been up front regarding my credit and my options, considering he should be a professional in this field. If my credit was so bad that no finance businesses would accept me, he should have known that when we discussed my entire credit report. They also took almost an entire month to let me get attached to the car before they informed me of the issue. It was deceptive and not a way to do business with people, especially first time buyers looking for helpful people.

Regards,

Business

Response:

October 17, 2013On behalf of Midway Nissan please accept our apology for the lack of customer service you recieved during your recent visit to our dealership.I have personally spoken with the General Manager and the Finance Director to address the concerns listed in your complaint. These customer issues will be addressed with the Sales and Finance staff to ensure that Midway Nissan customers receive the service and attention that they deserve.We appreciate your feedback and will use it to address problems in our current policies and processes.Sincerely,[redacted]Compliance Director - Midway Nissan

I visited another Nissan dealership the day before I went to Midway Nissan and the difference was night and day. I contacted them on the web to let them know I was coming and they had someone ready to help me who already knew exactly what to show me. I worked with [redacted] in Sales and [redacted] in Finance; they were both fantastic! I would recommend Midway Nissan to anyone buying a car! From Reception to the Customer Service follow up call, my experience was outstanding. It was so great, in fact, I bought them 3 pounds of Butter Cookies as a Thank You! Midway Nissan Rocks!

Review: They have refused to pay a referral fee as advertised. I referred a customer, she purchased a car. The referral states that When the customer purchases a car I would receive 500.00 in Cash. I filled out a W2 and I have yet to be paid. I have been give n numerous reason such as they are waiting for it to be funded or I will have to wait until 5-7 days after it is funded. However the agreement and referral card makes no notice to this at all and it states simply I will be paid 500 in cash.They refuse to pay. It has been 3 weeks since this car was purchased.Desired Settlement: Pay me my 500 dollars for the referral exactly as the referral documentation states.

Business

Response:

February 12, 2015 Revdex.com[redacted]

Re: #[redacted] We are in receipt of the complaint filed by [redacted]. We apologize that our sales staff did not communicate with [redacted]the “bird dog” process correctly. “Bird dog” fees are paid when a customerrefers a friend or relative and they in turn purchase a vehicle from MidwayNissan. The fee is paid to the referring customer when the deal is completely funded from the lending institution. [redacted]’s referral purchased their vehicle on January 25, 2015. The financial papers were sent to the lender on February 9, 2015. We are currently waiting for the funds to be received, as well as the down payment check from the customer to clear the bank. This is our standard procedure for all “bird dog” fee payments. [redacted] will be contacted by our Customer Service Director, [redacted] when all of the bank requirements have been met. Prior to that if [redacted] has any questions he can contact Mr. Hendizadeh directly at the dealership.Again, we apologize for the inconvenience this has caused [redacted]. Thank you for the opportunity to respond to this complaint. Patti StephanyCompliance Director Midway Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is not as advertised in the referral package. The documentation has no stipulation as to packages or funding. It states The referrer will receive 500 in cash. There is nothing that states it will be delayed. SO perhaps:1. I get paid now2. the card and documentation needs to define the terms.

Regards,

Business

Response:

Our Customer Service Director has sent the following message to the customer via email. He is going to work with the customer to get his bird dog fee paid as soon as possible.We do apologize, but there are procedures that the dealership has to follow.Hello [redacted], I am responding to your Revdex.com complaint on the referral that isowed to you. I do apologize that the process and policy wasn’t clearlycommunicated to you on a referral getting paid out to someone. There is noissue sending a referral to someone or you but we do have a process we have tofollow before someone can receive it. We do have to wait for the bank to fundthe deal and for all the paperwork to finalize. In this situation your referralalso has a check that is being held before it is deposited because they didn’thave the down payment money upfront. That check is due to go through on February27th , it can take a few days to reflect with the bank and then onceit goes through the transaction will be completely final and you will receivethe money. Once again I am sorry for the lack of communication. Lastly we doneed a w9 filled out, I know you had filled one out already but it wasaccidentally shredded. I have attached another copy, please provide your name,address, social security number and signature in the area’s provided on theform. The fax number is below if you want to fax it back if you areunable to scan it and email it back to me. If you fax it please let meknow so I can look for it.

I bought a new 2014 Nissan Sentra from Midway Nissan and it was the best care buying experience I have ever had. This was the first NEW car I have ever purchased and the friendly people at Midway made me feel comfortable. They showed me multiple cars so I could get a good idea of the different models of the car I wanted. Because I don't have the greatest credit I was worried about financing but they walked me through it and I actually got a better interest rate then I expected. I have and will continue to recommend Midway to anyone I know that is looking for a great deal on a car and friendly staff to help them through the process.

I would recommend Midway Nissan to anyone looking to purchase a new vehicle, they went out of their way to make it a positive experience and to get us the truck in the price range and payments that we were looking for. Our Salesman [redacted] was wonderful and did not make us feel rush into a purchase, he worked very hard to find us the perfect truck and [redacted] wrapped up the paper work for the financing and help us to find the perfect warranty that fit our needs with a thorough explanation on everything. I would definitely recommend Midway Nissan to anyone looking to purchase their next vehicle.

Sincerely,

[redacted] & [redacted]

Midway Nissan showed great customer service from the time I applied online to me actually visiting the lot! Everyone was friendly and they were very knowledgeable. Matthew was a great salesman and he wasn't too pushy. Yes, he wanted to make a sale, but he also wanted me to be happy in the end. Joe N. was great in finance as he showed me ways to save on additional programs that I wanted. I am a proud owner of a Nissan and when I return in a year to refinance or trade, I'll definitely be returning to Midway! Thank you for simplifying this car buying experience.

Review: I bought a used Nissan [redacted] on 11/03/13 and was talked into a service plan ($2280), GAP coverage ($595), and tire protection ($599) at the last minute ($3474 total) by the finance guy. The next day, I called to cancel all three and was assured that the entire amount would be refunded but that it would take 2 - 3 months. After following up months later, being passed around to many different people, and basically ignored, I was eventually told that I had to come into the dealership to fill out a cancellation request form. By this time it was March (4 months later). I drove an hour out of my way to fill out a form...was told it would take about 3 months to go through. By the end of summer there was still no hint of a refund, so I again called a bunch of people, was passed around, and basically ignored. After a couple of months of repeated tries to get some action on the refund (being told to contact the service plan directly, then being told that I needed to deal with Nissan Finance, etc.), I was eventually put in touch with the Nissan Warranty Administrator. She told me that there was no record of the warranty cancellation request form that I had filled out in March, and she had me fill out another one and email it to her (it was now September 2014). She told me I'd have to wait another 2 - 3 months but that it would go through. I made a mental note to check after the end of the year. A couple of months later, I followed up and realized that between my September and October statements, a credit of $1627 was deducted from my payoff amount (less than half of the $3474 I was originally charged). I contacted Nissan Warranty Administrator and was told that my refund had been prorated due to the fact that it took me almost a year to get someone to process the refund that I had tried to get since the day after I bought the car. She said I'd have to contact the Finance Manager at Nissan. I talked to the Finance Manager and he said that since over a year had gone by that he could do nothing (despite the fact that the time delay was all because of misinformation I was fed by the various people I'd talked to at Nissan). Over a year of frustration, and they've kept more than half of what I should have been refunded.Desired Settlement: I'd like to be refunded the remaining portion that was prorated out of the initial refund. I'm still due $1847 of the initial $3474 I was charged (the initial refund was only $1627).

Business

Response:

March 26, 2015 Case#10543857 – [redacted]Our Finance Director, [redacted] has been in contact with [redacted] and has explained to him that Midway Nissan has no control over therefund amounts returned from the Service Contracts and GAP Insurance. The individual companies prorate the refunds based on the in-service date to the date that the contract is cancelled. The refund checks are issued by the individual companies directly to the lien holder on file.Sincerely,[redacted]Compliance Director- Midway Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been in contact with [redacted] and he is looking into refunding me back to March, when I had originally submitted the first copy of cancellation paperwork. He is supposed to get back to me in a couple of days.

Regards,

Review: I purchased my vehicle from Midway Nissan several months ago. I have multiple complaints regarding this business. First, the price advertised on the internet was not the price that I received when I went to purchase my car. I was told that in order to receive the three thousand dollars less price, I had to fit certain criteria which were listed in small print on the site. I purchased the vehicle anyway and signed my paperwork that day. A few weeks later, I was told I had to come back in and resign the finance paperwork because the terms of my loan were now different. I was told that I qualified for a loan for a year less term but that I had to put more money down, increase my monthly payment, or pick out a different vehicle. As part of the terms of this purchase, Midway Nissan said that they would return the rental car I had been driving (I was in a car accident and so my insurance company provided a vehicle). Two weeks later, I received a call from the rental agency stating that my vehicle was not yet returned. At this point, I contacted Midway Nissan and they said they would return my rental car that day. They emailed me back stating they had done so, but now a month later, I am receiving charges because the car is still not returned. As another condition of this sale, they stated that they would send a check to the finance company for my previous car which was involved in an accident. They stated that they sent a check the day that my deal was closed, yet I am still being charged on this loan also. Apparently, a check was never sent to the company with which I had my old loan. Now I have been charged $420 more this month than I should have been charged because Midway Nissan failed to do what they said they did. I have been trying to contact the dealership all day to resolve this issue and have not received any response.Desired Settlement: I would desire a refund or reimbursement for the charges accrued as a result of what they did not do. Also, I would desire to be reimbursed for the extra money I was required to pay in order to keep the vehicle they had let me drive off the lot with, even though they changed my loan afterward.

Business

Response:

November 14, 2013

Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].

Ms. [redacted] spoke with our Controller, [redacted] and all issues have been resolved to her satisfaction.

Sincerely,

Compliance Director- Midway Nissan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.

Regards,

I had an awesome experience here at midway nissan! They went above and beyond anything I expected. The sales team weren't pushy at all and were more worried about my needs.

I was contacted by a debt collector that Midway Nissan uses and I was a victim of fraudulent activity on my checking account. used my check as a deposit hold when it was returned stop payment and Midway sold the debt. when I contacted Midway Nissan to explain the situation and request documents that I supposedly signed and or copy of check something I could use to help me resolve this matter and was Told that if I want anything from them to have my local police dept contact them or I will have to deal with [redacted] collections. How can someone just give a 3000.00 check and drive off with a car without verify funds available. or that the person writing the check is really there. Now I’m the perpetrator and not the victim. I wouldn’t recommend this business to anyone .

Worst car experience I ever had. Very pushy, they did not listen to what I want. They put me in a car, told me they paid my trade in. come to find out a week later, my payment goes up, my interest doubled. I got my old car back, but I was late by 10 days on my payment, I have NEVER been late on my payments, my car would not start, I missed a day of work. I have never been more upset and frustrated. HORRIBLE place. I will be taking my business elsewhere.

This was the quickest new car buying experience for me! In the past I've boughten new cars and its been a headache and extremely time consuming, not this time! My sales girl [redacted] was amazing and had all the answers and if she didnt...she went and got them. she wasn't your typical car sales person which I couldn't ask for more than that. She wasn't pushy not once and treated me like a friend more than a customer. The entire staff from the porter to [redacted] was great. I bought the a Juke and love it! All and all I am very happy and would definitely Reccomend this place!

I recently purchased a used car from Scott S[redacted], representative for Midway Nissan. The experience was enjoyable and satisfying in the extreme. Scott was the consummate professional, anticipating our needs from first to last and fulfilling every request. From the beginning of the transaction until we drove off the lot, Scott went beyond the expected performance level and did everything to ensure a positive encounter for us. He ensured the car was prepared for delivery when promised, gave us a complete walk around and demonstration drive. In every way, he excelled. I would highly recommend him to friends and family alike. He is truly a five star professional.

I just purchased a new 2013 Nissan Rogue. My experience was wonderful. [redacted] was the salesman that helped me. I was impressed with their focus on customer service. In this day and age, the customers’ voice/opinion can be shared across the internet in a matter of seconds. Midway is very customer focused and I really liked that. [redacted] was the employee I worked with in finance. He was very efficient and explained things in a way I could understand. I appreciated him being considerate of my time and having everything together and ready to go when we sat down to start signing paper work. Overall, my experience was exceptional. I would come back to Midway Nissan in a heartbeat and would recommend them to my friends and family. Thanks for a great experience!! A+

I was met at the door by [redacted] and we immediately sat down and got to business. I told him what I was looking for, my price range, and other requirements. He had a short list for me and we set out to the lot. We found the car and took it for a test drive and I was satisfied. The paperwork was the usual and everything was laid out up front.

My overall experience was an excellent one as everyone was very courteous and did their best to help me get out of there as I was in a rush to get back to work. I got my new car and so far so good! Thanks!!