Midway Nissan

Had a very positive experience with Daryl at midway Nissan. He is an outstanding young man who works hard and is honest. Great service at midway as well. Highly recommend them to all of my friends

stuff was amazing and professional. I really enjoyed my time there shopping for a car the answers all my questions and were able to find me something that would work. I would recommend um to any person thats looking for a car add a good price.

Review: Midway Nissan has been harassing me since purchasing a new vehicle from them in June of 2012. I have been contacted monthly since that time, soliciting me to buy another car, soliciting me to sell them the car they sold me, and soliciting me for auto loan financing. (They have called at least once a month since the date of sale. In the past month they have called another 5 times.) Every time they have contacted me, I have asked them to take me off their call list. I have called THEM on more than one occasion, spoken to a manager and asked to be removed from their list. Every time I have been assured that they would stop bothering me and yet they continue to call me.Desired Settlement: All I am asking for is that Midway Nissan LEAVE ME ALONE. I was very satisfied with my purchase but will NEVER buy from them again due to their abusive tele-stalking. I just want them to stop calling my phone number. I have filed a complaint with the FTC and am filing this as well.

Business

Response:

On behalf of Midway Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team. Per your request we have removed your address and phone numbers from our database. I have also instructed the sales team in writing to make no further contact with you. This should alleviate any further contact from our sales personnel. If you receive any further calls, please contact me at ###-###-#### and I will handle the matter personally. It is my understanding that our Customer Service Director, [redacted] has also spoken with you regarding the phone calls.

Again, please accept my personal apology for the inconvenience this may have caused you. Midway Nissan is committed to protecting the rights of our customers and providing the best service possible.

Sincerely,

Compliance Director – Midway Nissan

I highly recommend Midway Nissan. I hate going to buy a new car as I always feel pressured. At Midway there was no haggling, no sales pressure. [redacted] was great. He knew all the information on the car I was buying and after my purchased he came out and showed me how all the buttons work. If I ever buy a car I will go back to Midway Nissan.

Review: #1) There was a $500.00 discrepancy between our verbal agreement and what the dealer ended up charging us. We were asked to initial agreement to a price that we were told was a difference of 27,000 between the price and our trade-in plus tax, license, and fees. After getting home where we could actually add the numbers, we noted the actual difference was $27,500.00. If we had understood this, we would have had the opportunity to walk away. After two phone calls with no return call, I put in an online request through customer service. I met with the sales manager today and gave him a letter of grievances, he was not willing to compromise on any of them.

#2)Optional Zaktek contract and additional charge $348.00 was not explained and we thought we were declining the interior, which is a box on the same page. The signature line for acceptance was highlighted with an X, the line to decline was below that and not explained. The sales manager was not willing to show me the original copy today.

#3) Unreasonable wait time between interactions with all the different players in the buying process. We spent 3 hours one day and 2 and 1/2 the next. By the time we actually signed papers, we were mentally exhausted. This is no way to treat customers!Desired Settlement: My husband and I would like either a refund of the $500 discrepancy in price, or of the $348 for Zaktek 3 year warranty. The document states that it is not a requirement for the purchase of this vehicle, but I was told it is charged to everyone so it is not refundable. I have read where they have refunded others after going through Revdex.com. Unfortunately, I read this after making the same mistake. This dealer has lost our trust!

Business

Response:

December 12, 2014We are in receipt of the complaint filed by Ms. [redacted] regarding her vehicle purchase at Midway Nissan.As a gesture of customer goodwill we cancel the Zaktek paint protection on her vehicle and refund her the $348.00.A check will be sent directly to her at the address listed on her complaint.Thank you for the opportunity to respond to this complaint.[redacted]Compliance Director - Midway Nissan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 6/6/13 I completed the purchase of a 2013 Nissan Sentra from Midway Nissan. At the time of my purchase it was my understanding that the SkyLink security system was a service that came with the vehicle as part of the general purchase price per my conversation with [redacted] the Finance Manager who wrote my purchase contract.

On 8/3/13 I chose to trade-in my 2013 Nissan Sentra at Peoria Nissan when I realized how many add-ons were included in the purchase of my 2013 Nissan Sentra and the actual cost of the vehicle was much higher than I anticipated.

One of the add-ons was the SkyLink Security System for which I paid $1,410.00. I contacted [redacted] on Saturday, August 3rd via his work cell [redacted] at 5:59pm to notify him that I had traded-in my 2013 Nissan Sentra and needed to cancel the SkyLink that was never installed on the vehicle. [redacted] informed me that he could not cancel the SkyLink that day because my file was locked in the Finance Department. [redacted] stated that I could cancel SkyLink by simply signing a Midway cancellation form. He told me that since the Finance Department was closed I could come in Monday and cancel the SkyLink service and once Midway verified that I had not had SkyLink installed they could then provide me a check. Since Monday, was my birthday and I had to work and family plans in the evening I told [redacted] I would stop by Tuesday, August 6th to fill out a cancellation form for SkyLink.

I also called SkyLink on Saturday, August 3rd at 6:01pm and confirmed through the SkyLink Customer Service Department that SkyLink was not installed on my vehicle and that I had been charged for the service that I never received. The SkyLink representative informed me that they did not show an account of file for my vehicle and stated that they never received funds from Midway Nissan for a SkyLink installation on my car. I was told by the Customer Service Representative that I could still cancel my SkyLink Services given that I was within 60 days of the purchase of the vehicle and even if it was not within 60% days I should still be refunded at minimum 90% of the cost for the SkyLink security system. I checked my SkyLink Contract and found the same cancellation wording in my contract. I was told by the SkyLink Representative that it may take a week to receive a refund given his previous experience.

I completed a cancellation form at Midway Nissan on August 6th, 2013 after work. On Tuesday, August 13th at 11:37am I called Midway Nissan to follow-up on the status of my refund check and was told I would need to speak with Finance Director, [redacted] stated that the cancellation period for the SkyLink system was actually only a 30 day cancellation period based on his documentation. I told [redacted] that all of the paperwork I was given showed a 60 day cancellation and that what the dealership had done was fraud and misrepresentation.

[redacted] stated that he would not refund me any money for the SkyLink security system; however, I could transfer the service to a new car. I told [redacted] that I was not interested in the SkyLink security system and that I wanted a refund for the full amount of $1,410.00. [redacted] stated I would be getting a call from [redacted] the General Manager of Midway Nissan to discuss the issue.

As of 8/21/13 of I have tried multiple times to reach [redacted] and [redacted] the General Manager to discuss resolution and my requests and phone calls have not been responded to. I want at minimum a 90% refund of the cost for the SkyLink security system.Desired Settlement: I would like Midway Nissan to refund me the total cost of the SkyLink security system, $1,410.00.

Business

Response:

Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].

It is our understanding that the issue has been resolved. Please see the attached check that was sent to Ms. [redacted] on 8/14/13 as a refund for the cost of Skylink.

Sincerely,

Compliance Director - Midway Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I had a great experience at Midway. I did not feel pressured and felt respected along the way. I did not make a decision the first visit and that was very much respected. I came back the next week with my decision and purchase parameters. Everyone did a wonderful job getting me into the car I wanted at the price I wanted. Great job all around! I will continue to service my car here as I feel they deserve my business!

Our salesperson, Scott S[redacted], was very personable and helpful in finding us a car. Even though our budget was tight, they worked with our lower credit and found us a vehicle that would fit our needs.

thank you midway nissan I love my frontier and thank you Anthony T[redacted]

I went to Midway Nissan about a week ago and purchased a 2015 Nissan Sentra. I love this car and my kids love it too. The employees there are so friendly and kind. I would recommend this place to anyone. The salesperson was Justin and he did an awesome job. He gave me exactly what I was looking for in a car. The finance gentleman I worked with was Pat. He did a great job of explaining all of my options in a very understandable manner.

My husband and I went to Midaway Nissan on July 4, 2014 to get a new car for our anniversary, and we couldn't have asked for a better experience. Our sales associate, [redacted] was knowledgeable and genuinely wanted to make us happy and get us into a car would do just that. When leaving my husband and I both agreed that it was the BEST car buying experience we have ever had. Our next car purchase will be at Midway Nissan and with any luck our business will be done with [redacted] again. I encourage others to visit this dealership.

Review: On 07/29/2013, my family and I walked in to Midway NISSAN to purchase a vehicle. Through out the sales process I was told the only way I would be able to take the vehicle of my choice was if I purchased their MPP (Mechanical Protection Plan) and Gap Insurance. [redacted] was the sales man we were dealing with and he sold us the MPP plan as a wear and tear coverage on the vehicle that included oil changes. The MPP would cost an extra $2000 and GAP would cost and extra $750. We are now in the finance department with [redacted] and he is verifying my personal information. He ask for my social security number and after I tell him that information he says "[redacted]?" As if I'm using a fake SSN . He thought the remark was funny like a joke but that only showed the lack of professionalism he carries himself with. If my family and I weren't there all day we would have walked out due to this rude remark. I asked [redacted] about the MPP and what it covers and he said that it covered wear and tear on the vehicle. I asked if it covered any oil changes and he said yes but only 6 in the 2yr life of the warranty. Which I thought was odd 3 oil changes in 1 year just didn't make since. On 09/09/2013 I brought in the car to the dealership to be looked at due to an icon alert on the dash. [redacted] told me that they couldn't help me because the vehicle was still under factory warranty ([redacted]). So I had to take it to [redacted] for them to check it out. On 01/03/2014 I brought in the vehicle for it's 1st oil change and [redacted] attended me because [redacted] was out that day. Once again I was told to take it to [redacted] but I said NO because I bought it here so I wanted them to service it. I explain to [redacted] I had a warranty that would cover my oil change and after he looked into the system he said it was not covered. I explained to him that I was told by [redacted] in finance that my oil changes would be covered. After he saw that I was upset he said that he would cover the oil change and I said no thanks and that I would pay for it. He took my vehicle to the back for the oil change. 2 hours later [redacted] came up to tell me that the car was serviced and it would be a few minutes for them to clean it. I asked clean it? He said that he had written something on the windshield and they were cleaning it. About 20 minutes passed and I asked the girl that was there if my car was ready? At that point in time [redacted] was passing and I asked him where is my car? He showed me where it was and I asked for my keys so he went to his office and got them. As I entered my car I saw my windshield was dirty as if someone spit on it and smeared white paint on it. This really upset me but I had a appointment to get to with my son so I didn't have time to go back in to complain about my car. The next morning I returned and talked to Lisa Wylie to explain the whole situation. She asked to see the vehicle and apologized after seeing it. She also said that she would look into who was in charged of cleaning the car. I told her the name of the mechanic was Thomas Debacker who did the oil change but she said that they don't clean the cars only service them. She offered to take it in to be clean but I said no. I really don't trust the service here and she proceeded to tell me that Thomas Debacker had 20 years of experience. I also talked to her about the MPP I had purchased and she told me that she wasn't sure why they sold me that because it wouldn't cover anything if I brought it in to her shop. On 01/16/2014 my change oil light came on and I called Lisa to let her know of the issue and left her a voicemail. I received a call from Robert Lucero and he said to bring it in and they would service it. There was no way I was bringing my vehicle back to those people so I called [redacted] and had them change my oil. How can you tell a customer that their oil change was changed and give them a receipt and weeks later the vehicle marks that the oil needs to be changed? On 01/20/2014 I decided to go to the dealership to cancel the MPP warranty. After all I was told it wouldn't cover me at all because the vehicle was still under factory warranty. After waiting 2 hrs in the lobby, finally I was able to speak to a finance manager. [redacted] Flores was the person that helped me and had me sign a form saying that I was canceling the MPP warranty. He also explained that the prorated amount was going to be refunded but would go towards the principle of the loan. After that I left the dealership and waited for the new balance to show on my account information. 2 weeks passed and I called the lender to see if they had received anything from the dealership but I was told that I should call the MPP warranty first. 3 weeks passed so I called the MPP warranty to find out if they've received anything from the dealership in regards me canceling the warranty and I was told no and that they had not received anything in regards to that. 4 weeks passed and I called the MPP warranty and they still hadn't received anything but did recommend me to get a copy from the dealership and they would help me with the process. So I called [redacted] and ask him if I can get a copy of the paper that I had signed requesting to cancel the MPP warranty. [redacted] said that he didn't have a copy at the dealership because he had sent it to corporate but did say that he would send an email requesting this form so corporate can send him a copy for my records. How can you not have a copy at the dealership? It's really hard to believe that one but going on 5 weeks and still have not received anything. This only means that corporate must be dragging their feet and can't get [redacted] back a copy of this signed document for my records. This is poor customer service since corporate can't send [redacted] back a copy of this piece of paper that was requested a week prior. With Fax and email you would think this request should have been meet by now. I also purchased the GAP insurance and paid for it up front so it wasn't finance through the lender but my paper work shows that the $750.00 that I paid for the GAP insurance is being financed. This whole experience has been very disappointing and would never consider recommending family, friends or clients to this NISSAN dealership so they don't have to go through this type of unethical business practice.Desired Settlement: I want the $2000 that I paid for this MPP warranty refunded so I can put it towards the principal of the loan. How can you sell a warranty when you know that the car is still under factory warranty and because of that you will not service it. This is like fraud or stealing, knowing the customer can't use the service but charge them for it anyways. This is a very unethical business practice that only benefits the business while you steal from your customers. Also my GAP insurance that I paid for, shows that it's being financed with interest. This is exactly what I didn't want that's why I paid for it up front so I need them to change that. How can you finance my GAP insurance with interest when it's already been paid.

Business

Response:

February 19, 2014

Thank you for the opportunity to respond to the complaint submitted by [redacted].

Our Finance Director has spoken directly to Mr. [redacted] regarding his payment for GAP insurance. The money he paid for the GAP insurance was shown on the contract in the down payment section. The GAP product was not financed.

We have processed the cancellation form for the Mechanical Protection Plan. The refund will be sent directly to the lien holder of Mr. [redacted]'s vehicle.

Sincerely,

Compliance Director - Midway Nissan

Consumer

Response:

Still waiting for the pro rated refund amount of $1,489.89 to be sent to lien holder.

I bought a car in 2013 a Sentra. I had no issues and went to trade it in in May 2015. I purchased a 2015 Altima. It took 9 hours when I told the dealer what I wanted on the phone. Brought out a red car with all the bells and whistles, I specifically asked for light car with light interior, they had 1 white car with beige interior, it was the last one we found on the lot. A couple of weeks later they called and said the car had been wrecked, it had less that 400 miles on it. they said they would exchange for another one, this process took over 3 hours to complete once I was at the dealership. Since buying the car we have had some issues with it but overall I like the car just not the dealership. Now to get to my main gripe. Midway Nissan is constantly calling to see if I want to trade my Sentra (which was sold over 1 year ago). I have talked to managers, several people at that facility and they continue to call me. Today while calling after receiving a call last night at 5:55pm I asked to speak to a manager, I had to call 5 times and the Manager Paul laughed when I said this is harassment and will be calling the Do Not Call registry to file a complaint. I pulled my phone records and they have contacted my 42 times, yes that is 42 times. DO NOT GO TO THIS DEALERSHIP.

My daughter and I had a great experience and they took the time to work with us through easy hurdle in the way.

Thanks, Tony S[redacted] with your great Customer Service that your provided to me in making my mind at ease to purchase my 2015 Nissan Sentra ..The experience was outstanding and tjank thanks again..

I bought my second car from Midway and was treated great, because I was treated great the first time I came back. The sales person was very personable and the finance person the same, I'll be back!

I traded in my car this weekend at midway Nissan. I had a great experience and the workers tried their best to get me the best deal and intensive. I would recommend them to anyone! Rachael S[redacted]

The staff and management team of Midway Nissan made this car-buying experience a very pleasant one! Car-buying, as you know, is NOT a person's favorite interaction, usually. I asked for "no hype; just get to the car and numbers" and the manager assigned me to a young, energetic and knowledgeable sales rep that did just that! Incentives were given for my excellent credit score and years as a Nissan owner, and the price was in keeping with my specifications. This is the fourth Nissan I have purchased and Midway will be my dealer whenever I am ready to purchase again!

I purchased my first car from midway, and I could not be more happy. They made sure that everything was very clear and understood. They eased up the stressed I had as a first buyer and made sure to do everything they could to get me in a car that was affordable for me. All of the staff was extremely friendly. Thanks Midway I love my NEW car!!

Review: My husband and I purchased a 2014 Nissan Frontier on Saturday, April 5 from Midway Nissan in Phoenix. The vehicle was not on the lot and we were told they would get it Monday and have it to us on Tuesday, April 8th. Today is Monday April 14th and we still do not have our new Nissan truck. We have been in contact with Midway Nissan and they have told us several times that they have no way of tracking our new truck and they have no way of knowing when it will arrive. The sales staff at Midway Nissan acts like they could care less about us and our truck. We are scheduled to start making payments on this truck beginning in May and Midway Nissan told us they cannot push our payments back even though we don't have the vehicle we purchased from them. My husband and I are beyond frustrated with Midway Nissan and don't know what to do next. Any help you could provide would be greatly appreciated.Desired Settlement: I would like to know a date of arrival for my truck and to receive the truck or I would like a full refund. I would also like the car payments to begin later in May or early June (based on the delivery date of the truck).

Business

Response:

April 22, 2014We are in receipt of the complaint filed by Ms. [redacted] regarding her complaint with Midway Nissan.Our Customer Service Director has been in contact with Ms. [redacted] regarding her vehicle. The vehicle was ordered from Nissan North America and has been delayed due to production problems. Mr. and Ms. [redacted] have been placed in a loaner vehicle at no cost to them. Additionally, we have provided them with a full tank of gas in the loaner, as well as all weather mats for the new vehicle.Ms. [redacted] was also advised that once the vehicle arrives from the factory, Midway Nissan will work with them regarding their first payment.We are truly sorry for the delays Mr. and Ms. [redacted] have experienced with their new vehicle purchase.Sincerely,[redacted]Compliance Director Midway Nissan.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and would like to further explain a few things. First, the tank of gas was given with the loaner vehicle only because my husband went to the dealership to pick up the truck we purchased and it was not there. Secondly, the floor mats were not offered to us, my husband had to ask for them. After my husband asked for the floor mats, the sales person ([redacted]) said no but that he could sell them to us at "cost". My husband explained our frustrations further and then [redacted] had to ask a supervisor who finally agreed to give us the floor mats. Also, we were told we would get "double gift cards" and did not. We have yet to receive a payment for our car loan, but will be looking for that. Lastly, the most important issue I would like to express is the overall lack of concern for our missing vehicle. [redacted] told my husband twice he would call him back and did not. We spoke to several people including [redacted] and [redacted] who told us we could not cancel our contract which we learned to be false. Each person we spoke with acted like they didn't care about getting us our care and did not show sympathy. I will wait until for the business to provide us with our first month's payment.

Regards,