Midway Nissan

Midway Nissan has made several calls and left voice mail messages for the customer. The customer has not returned the calls in an effort to resolve the situation.
Sincerely,
Midway Nissan

I purchased my new 2016 Nissan/Sentra on sunday 10/30/16. I walked in not believing that I would drive out in a "NEW" car. And lo and behold I did. I love my vehicle and person that assisted me in this was J. Aguirre. She is very knowledgeable and did make this purchase comfortable. She had my car washed and my windows tinted for me and no cost to me. She did everything in her power to help me feel comfortable in the process as I was full of anxiety because this was my first "NEW" car purchase. She explained the entire very thorough. Thank you, J. Aguirre.

This is only my second time purchasing a vehicle and Midway Nissan took care of all of my needs. I got a way better car for a better deal. I did extensive research before purchasing my vehicle. I highly recommend this dealership to anyone looking for a new or gently used vehicle for a good price. I want to personally thank Scott S[redacted], he was awesome!

December 23, 2013Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].A check for $36.00 will be sent to Ms. [redacted] to cover the costs spent at Midway Nissan Service.As a gesture of customer goodwill, we have included $25.00 for gas...

expenses.Please allow 5-7 business days for the check to arrive.Sincerely,

[redacted]Compliance Director - Midway Nissan

June 30, 2014

We are in receipt of the complaint filed by Mr. [redacted] regarding his experience with Midway Nissan.

Mr. [redacted] purchased his vehicle in March, 2014.  On May 12th, 2014 our Customer Service Director

[redacted] spoke with Mr. [redacted] who...

formally made the request to cancel the two products that

had been purchased.

All paperwork was processed and the products were cancelled.  Please find attached a copy of the check

that was sent to the lien holder of Mr. [redacted]'s vehicle.

Our Finance directors have to follow strict Federal and State guidelines.  All customers are advised of the camera

prior to the start of the financial documents.  The filming of the financial transactions is done in an effort to protect

not only our dealership, but our customers as well.

We regret that Mr. [redacted] had an unpleasant experience at our dealership.  We have taken steps with our sales

and finance staff to insure that this does not occur in the future.

Sincerely,

Compliance Director - Midway Nissan

February 19, 2014

Thank you for the opportunity to respond to the complaint submitted by [redacted].

Our Finance Director has spoken directly to Mr. [redacted] regarding his payment for GAP insurance.  The money he paid for the GAP insurance was shown on the...

contract in the down payment section.  The GAP product was not financed.

We have processed the cancellation form for the Mechanical Protection Plan.  The refund will be sent directly to the lien holder of Mr. [redacted]'s vehicle.

Sincerely,

Compliance Director - Midway Nissan

I bought a vehicle a few days ago at Midway Nissan. I loved that it was an in and out experience, and that I felt I could trust my sales advisor. I have to say that most people I see spend all day in the dealership with a purchase. I don't have time for that. 3 hours from start to finish, and I was BEYOND happy with my experience. I felt comfortable the entire time. If you are looking for a car go see Tony S[redacted] with Midway Nissan. I felt for the FIRST time in my life that a sales person was in it for my best benefit, and not his own!!!

On behalf of Midway Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team. Per your request we have removed your address and phone numbers from our database. I have also instructed the sales team in writing to make no further contact with...

you. This should alleviate any further contact from our sales personnel. If you receive any further calls, please contact me at ###-###-#### and I will handle the matter personally. It is my understanding that our Customer Service Director, [redacted] has also spoken with you regarding the phone calls.

Again, please accept my personal apology for the inconvenience this may have caused you.  Midway Nissan is committed to protecting the rights of our customers and providing the best service possible.  

Sincerely,

Compliance Director – Midway Nissan

May 14, 2014We are in receipt of the complaint filed by Ms. [redacted] regarding her experience with Midway Nissan.Our Customer Service Director has spoken with Ms. [redacted] and has arranged to have the $1,200 payment mailed to her.  This was at her request.We apologize for...

the problems Ms. [redacted] experienced with our staff.Sincerely,[redacted]Compliance Director - Midway Nissan

December 29, 2015
We are in receipt of the complaint filed by Mr. [redacted] regarding his experience at Midway Nissan.
Our Customer Service Director, Aaron H[redacted] has been in touch with Mr. [redacted] in an effort to resolve the situation. Midway Nissan offered to split the...

cost of the $348.00 application fee with Mr. [redacted] and he refused stating that he wanted the full amount. On December 23rd, Mr. [redacted] sent an email to Aaron, who replied to the customer that he was currently out of the office but would go ahead and refund the full amount of $348.00.  Aaron contacted Mr. [redacted] on December 26th to make payment arrangements. Mr. [redacted] indicated that he was unable to speak with Aaron at the moment and would call him back.In the meantime, Mr. [redacted] apparently disputed the down payment that was made on his American Express credit card. We are willing to work with Mr. [redacted] to resolve the issue, we have even offered to cancel the vehicle sale in it's entirety.
In order to resolve this issue, we ask Mr. [redacted] to contact Aaron H[redacted] at Midway Nissan.
Sincerely,
Patti S[redacted]
Compliance Director - Midway Nissan
 
 
We would like to add the additional information to the complaint submitted by Mr. [redacted].
The 348.00 was refunded to the customer on his [redacted] card on 12/24/15. We requested that [redacted] deduct the disputed amount from our account to settle the dispute. This was faxed to [redacted] on 12/22/15.
Thank you,
Patti S[redacted]
Compliance Director Midway Nissan

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Midway nissan did an amazing job helping me get into a vehicle ideal for me. Their service was fun and friendly. Ask for Alecc or William next time you head in there they'll take care of you.

Wonderful experience, Scott Sullivan and London are both friendly and cared about our New Car purchase. You will not find this at any other dealership, but here. You guys rock, keep it up.

I love my Altima SR!! Thanks Ada

Thank you for the opportunity to respond to this complaint. We believe that this complaint was filed by [redacted] and not [redacted] who initially purchased the vehicle.  Our Finance Director, [redacted] has been in contact with Mr. [redacted] regarding the warranty. Ms....

[redacted] has never contacted the dealership indicating that the warranty was a problem. The vehicle and warranty were purchased over three years ago.  It wasn’t until Mr. [redacted] traded the vehicle in at another dealership, did the warranty become a problem. We are unable to comply with Mr. [redacted]’s request to refund the $2,000 paid for the warranty. The warranty has been in full effect and available for use since the initial vehicle purchase. With any cancellation of a warranty product, the warranty would be prorated for the time from the time it was in effect to the current day.Sincerely,[redacted]Compliance Director – Midway Nissan

wonderful service. Midway Nissan and Scott S[redacted] were very pleasant to work with and amazing. So thankful for their hard work and my new car :)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It is not as advertised in the referral package. The documentation has no stipulation as to packages or funding. It states The referrer will receive 500 in cash. There is nothing that states it will be delayed. SO perhaps:1. I get paid now2. the card and documentation needs to define the terms.

Regards,[redacted]

Midway Nissan is in receipt of the complaint filed with your office.
We contacted the customer in an attempt to resolve his issues with the purchase of the truck. The customer has purchased a vehicle from another dealer, and chose not to do business with Midway...

Nissan.We consider the matter to be closed.
Sincerely,
Patti S[redacted]
Compliance Director - Midway Nissan

March 15, 2016
Thank you for the opportunity to respond to the complaint by Ms. [redacted].
Midway Nissan has contacted Ms. [redacted] and scheduled an appointment for her to meet with Ed B[redacted] on Saturday, March 19th. Mr. B[redacted] will go over the details of her purchase from...

October 25, 2013.  We will advise you of the outcome of that meeting.
Sincerely,
Patti S[redacted]
Compliance Director Midway Nissan

The issue has been resolved and the customer has been reimbursed in the amount of $1,000.00