Millennium Media

Our records show that the camper physically and electronically agreed to the Bold 12 minimum commitment membership. Therefore, the camper is not eligible to cancel at this time.  Thanks,

Our records show that the camper agreed to the terms and conditions of a 12 month minimum commitment on 4/30/16 using user specific log in credentials. Per the terms and conditions, the camper is not eligible to cancel at this time as the minimum commitment has not been met.

Complaint: [redacted]
I am rejecting this response because:The information should have been provided by the trainer when membership was initiated. Yet it was not. Camp Gladiator needs to ensure that their trainers are properly informed on their promotions and that they are reciprocated as such. It is bad business practice to do otherwise especially in a situation as this. The cancellation forms were sent in July by fax. So if it has yet to be cancelled that again is yet another bad business practice of Camp Gladiator.
Regards,
[redacted]

Revdex.com:I was able to cancel the membership because of a medical concern. However, this does not preclude the fact that I was entered into a contract without my authorization or knowledge. I would encourage any person...

considering [redacted] to reconsider. 
Regards,
[redacted]

Our records show the camper has been previously contacted regarding the CG Fit registration.

Our records show that the camper is currently enrolled in a Bold 12 month auto renewing membership. Per the terms and conditions of the commitment, cancellation can be processed upon receipt of the necessary cancellation documentation that was sent to the camper on March 2, 2017.

Our records show the camper enrolled and accepted the terms of the Bold 12 month minimum commitment membership. Regarding exceptions, we can offer early cancellation for medical issues that prevent camp attendance or relocation to an area that does not offer **.

We are showing that this camper's account has been scheduled to cancel effective 11/25/15.

Complaint: [redacted]
I am rejecting this response because:As stated in my original complaint,...

I never saw any terms and conditions as the trainer took the ipad after I put my credentials in. It does not seem as though this company has done enough background research in regards to my situation; therefor, I reject this response. I should not be held liable to terms and conditions I never agreed to.
Regards,
[redacted]

Our records show that the camper enrolled in a Bold 6 membership, accepting the terms and conditions, on 9/21/16 using user specific credentials. The camper will be eligible for cancellation when the minimum 6 month commitment has been met. A refund will not be granted.

Complaint: [redacted]
I am rejecting this response because:  As discussed in my original complaint, I cancelled my account back on 11/19.  You owe me $316, not just $79.  
Regards,
[redacted]

Our records show that the camper has been in communication with us and the error has been resolved.

Please refer to paragraph 4 of the attached BOLD Terms & Conditions where the auto-renew feature is discussed as a part of the cancel policy. We are showing that camper's BOLD was cancelled on 4/22/16 and a refund of the 1 month beyond the minimum 6 month commitment was refunded the same day as...

well. The exception to refund was made as a courtesy and now puts camper's BOLD status as having met their minimum commitment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Again, per written documentation that I have...

from the owner and customer Service manager, I was supposed to receive two monthly payments refunded. On October 24 only one month was refunded.   I have written an email to the customer service manager and the owner and have yet to receive a response. You thinking that the issue has been resolve is not accurate. You should look more into the situation before you respond, it would sound less ignorant coming from your place of business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The policy was never stated up front and therefore a refund being rejected for a service not rendered is unfair. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was charged on 6/8/16 $79.00 posted on 6/9/2016. I have not yet received a refund and I was told I would receive one by a manager on 6/9/2016 and she told me it would take 3 days....

I have still not been issued a refund as of 6/20/16
Regards,
[redacted]

We apologize for the confusion and have contacted the trainer's manager to ensure that all membership questions are thoroughly understood. The billing details are discussed in the Terms & Conditions that are agreed to at the time of sign up. We are happy to work with the camper under the medical cancellation exception. It is our policy to confirm when a cancellation has been processed. We recommend following up with us if you do not receive that confirmation in a timely manner to ensure that your membership is managed to your satisfaction. We have attached the cancellation form here for the camper's convenience. Please send the doctor's note and the cancel form to [redacted] so that we may assist you in completing your cancellation request.

Per the contract terms and conditions, we show the camper enrolled in a 12 month minimum commitment on August 9, 2016 at 7:26pm by trainer [redacted]. Enrollment required camper secure login credentials. Camp Gladiator offers early termination for campers with documented medical conditions or...

relocation to an area 30 miles or more from the nearest camp location.