Millennium Media

Complaint: [redacted]
I am rejecting this response because: while I appreciate Camp Gladiator doing the right thing by cancelling the erroneous membership they signed me up for without my knowledge, consent, or...

authorization on September 10th.  They have not reversed or credited the fraudulent charge on October 3rd to the credit card on my account. Again, I was assured, in writing, by a Camp Gladiator employee, the credit card listed on my account would not be charged because I am not the owner of the credit card nor do I have authorization to use that card.  Please refund the $69 charge immediately to the credit card on my account.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did cancel my membership after the 6 month bold program, that was in June 2016.  My credit card was then charged in August of 2016.  I have since tried to cancel twice and each time I log back into their website I still have an account and am unable to cancel, even though I have already canceled, or so I thought. I have contacted ** via email and telephone.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This camper did make her first purchase on 8/27/14 as part of our 6th Birthday celebration, which was a 1 camp purchase and was NOT a part of her BOLD membership and, therefore, did not count towards her minimum commitment. Camper then received a free camp on 3/16/15 as a perk of signing up for the...

BOLD 12 membership. Her first BOLD payment was made on 4/13/15. We are showing that she has currently met 5 months of her 12-month minimum commitment. Camper's registration was electronic and did not include a paper form. The Terms & Conditions were acknowledged during the registration process and have been included here as an attachment. We have emailed this camper the cancellation form and will process the account to cancel once the minimum commitment has been met, so as to avoid the auto-renew feature of her membership.

We would not be able to cancel the camper's account at this time as our records show that the camper has enrolled in a 12 month membership. The camper will be eligible to cancel upon the fulfillment of the 12 month minimum membership commitment.

Our records show that the camper has completed 10 months of a Bold 12 month minimum commitment contract. We have provided the terms and conditions of the Bold 12 membership that includes the cancellation process upon fulfilling the minimum commitment. Also, campers have the ability to apply points...

toward store purchases or monthly payments by activating the auto apply point feature via [redacted]

Complaint: [redacted]
I am rejecting this response because:while the membership was finally canceled, I have not been refunded the $69 for July. I'm not asking for the $69 for June even though services weren't used then. Just for July since I...

had tried to resolve the issue before the payment came out but they denied my cancellation until this morning. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It did resolve the issue. They have not refunded my money. They did not provide the service(s) they initially stated were included in the 30 day boot camp. I would like a refund.
Regards,
[redacted]

The camper has been issued a second refund and should expect to see the funds within 3-5 business days depending on the financial institution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Camper's cancellation requests have been denied based on the Terms & Conditions of the BOLD membership that camper agreed to electronically on January 25th, 2016 @ 8:36 PM. We do have camps available in the area and have also offered freezes in addition to the ones that are provided with her...

membership as a courtesy. We do offer early cancellation if a move or location closure puts you 30 or more miles away from your nearest location.We are happy to work with the camper by way of the extended freeze but are not able to offer early cancellation at this time.

Our records show the camper enrolled in a Bold 6 month minimum commitment membership. Bold memberships auto-renew on a month to month basis once the minimum commitment has been met. Our records do not indicate the cancellation request successfully processed as advised via previous correspondence....

However, the camper has been contacted regarding next steps.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:If you say I cancelled within appropriate time frame, then why do you charge me for the 7th month?If you do not allow customer to cancel online, why would your representative ask me to do so? 
Regards,
[redacted]

We are not able to locate the camper's account with the information provided at this time.

Unfortunately, our Bold 12 membership is not based on attendence. However, the camper has the option to temporarily suspend the account as stated in the terms and conditions. At this time, the camper is not eligible for cancellation. If applicable, we offer early termination for documented medical reasons or relocation 30 miles outside of the nearest CG location.

Please see the Terms & Conditions as attached here. The auto-renew feature is discussed in these Terms which must be agreed to in order to activate a BOLD membership, along with the cancellation policy. As a courtesy, we have made the exception to cancel the membership effective immediately in...

lieu of receiving the cancellation form and further made the exception to refund the March payment. Unfortunately, we will not be able to refund February as the billing and cancellation were in line with the agreement we originally made with the camper.

Upon registration, the terms of the minimum commitment contract are available for review. As the terms were accepted, early cancellation can only be granted if either two exceptions are applicable.

The situation was escalated to upper management and they have been working directly with the camper. Our records indicate that a refund was issued and the situation was understood to be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]