Millennium Media

Bold memberships auto renew on a month to month basis until the cancellation request has been processedHowever, our records indicate the camper has successfully processed the cancellation request, preventing additional monthly charges

Our records show that the resolution has been previously met

Our records indicate the camper confirmed the current freeze applied on the accountAccounts must be active and in good standing to receive checkin creditThe camper will be eligible to checkin following the account freeze and once the outstanding payments have been processedRegarding cancellation, the camper is not eligible at this time

In response to complaint #***: Our records show this situation has been previously resolved

Our records indicate that the campers cancellation and refund was approved and processed on 5/11/

Our records show the situation was previously resolved

According to our records, we show that the camper spoke with a manager on September 2nd following the previous Revdex.com correspondenceThe camper was informed of the CG Fit refundAlso, with manager approval, the camper's cancellation will be expedited upon receipt of medical documentation

We have approved the early cancellation and can confirm that there will be no further charges but are not able to refund the last payment

Complaint: ***
I am rejecting this response because: while I understand the terms of the contract, I believe the company made fraudulent promises in the process of membership salesCamp Gladiator has failed to deliver on the following promises:1) A consistent training experience with knowledgeable trainersMultiple high-quality trainers have been fired or have resigned in recent months, and have either not been replaced or have been replaced with less qualified personnel 2) A growing network of locationsMultiple locations have been indefinitely cancelled without replacement. 3) Responsive customer serviceEvery time I have contacted customer service, it has taken multiple days to respondWhen I filed a formal complaint regarding the firing of a particular trainer, I never received a response. 4) Additional options to cancel early. I was told multiple times that although the contract stated that cancellation would only be given due to an injury or a move, that CG would allow for cancellations under other circumstancesIndeed, I know of multiple people who have been allowed to cancel their membership contract early due to reasons similar to mineTherefore, their claim that they only allow cancellation due to an injury or a move is not trueIf necessary, I can provide statements from individuals about their experiences with Camp Gladiator. Based on my experience (and those of others), it is clear that Camp Gladiator has not been able to deliver on the services they promised to provide and therefore nullifies my contract with them.
Regards,
*** ***

Bold memberships auto renew once the commitment has been metBold membership payments occur monthly and are not based on attendanceHowever, our records do not reflect the camper's cancellation request previously processedTherefore, reimbursement cannot be issued

BOLD memberships are for a minimum commitment period of twelve (12) months or six (6) monthsAt the end of the minimum commitment period, the BOLD membership will automatically renew on a month-to-month basis if the camper does not cancel according to the termsOur records do not show a
cancellation request previously received or processed per the Bold membership termsTherefore, reimbursement will not be issued

The camper has been previously contacted regarding the status of the Bold enrollment

Our records show that the camper enrolled in an auto renewing Bold minimum commitment membershipTherefore we would not be able to issue refunds as the cancel request was not received days prior to the bill date, per the terms and conditionsHowever, we show that the cancellation request has
since been received and has been processed

Our records show the camper enrolled in a Bold month minimum commitment membership. We can offer early cancellation for medical issues that prevent camp attendance or relocation to an area that does not have a ** location within 30+ miles. Upon receipt of applicable documentation,
early cancellation can be granted

Complaint: ***
I am rejecting this response because: I did receive the notice my account was cancelled effective 9/8/2016, there was no notification I would be refunded the $fee from August, or that there would be no further charges
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have sent in the cancellation form, called *** (manager) and left voicemails x with no response. I finally received the appropriate letter from my physicians office on 9/and sent all of this in/called on 9/12. I am due to be charged again tomorrow (9/14) and have requested that this be expedited. I am not willing to be charged yet again for something that should have been cancelled a long time ago. Again, I was not told cancellation was an option until recently which is due to camp gladiator providing information
Regards,
*** ***

We show that the camper enrolled in a month minimum commitment on 5/10/via user authenticated credentialsEarly termination exceptions include relocation miles outside of the nearest CG location or documented medical reasonsWe would be able to grant early termination with medical
documentation stating camper is not able to participate in Camp Gladiator workouts indefinitely

Our records show the camper's enrollment for a non refundable week camp promotionReimbursement will not be issued

Complaint: ***
I am rejecting this response because:I was in good standing when I was trying to cancel my account if one month of serviceI will not be using Camp Gladiator services and will not pay for services I am not usingAt the beginning I informed camp gladiator that my account was frozen by accidentIt was suppose to be fixed was not fixed it was problem after problemCancel the account
Regards,
*** ***

BOLD has been cancelled