Millennium Media

We show that the camper enrolled in a Bold 6 membership 9/16/16. To complete the enrollment process, the terms and conditions must be agreed upon. Per the terms and conditions, membership cancellation eligibility is achieved once the minimum commitment has been met. CG also reserves the right to...

charge a Freeze Fee of $5 for each month frozen, as stated in the terms and conditions. Therefore, we would not be able to issue a refund.

The camper's account has been cancelled effective 9/29/16 per the camper's request.

Our records show the camper has been advised of the cancellation policy/instructions to cancel her Bold 6 membership. The camper will be eligible for cancellation once the final payment has been made, per the terms of the 6 month minimum membership contract. At that time, she will be able to process...

her cancellation request digitally via [redacted].   Thanks, [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:I registered my information on line July 8th.  The trainer [redacted] said I had not completed my registration on line.  I told her that I had completed it and she replied that I have not completed it because none of my credit card information was in there.  She said this in front of the class while everyone worked out.  I was very embarrassed and felt like I had to give her my credit card information since I had just stood up to leave that workout early.  I told her I could give it to her later or do it on line.  She said she had a few minutes before her next instruction to the class.  SO I gave her my credit card information and [redacted] entered my number and agreed to whatever she had to agree to BECAUSE I did not enter my credit card information and I have no idea what you would have to agree to on those screens.  I did not enter my information and I did not ask her to do it for me.    I felt embarrassed. I felt like I had to give her my credit card information because I was in her class.  I tried to do the right thing at that time.  The very next day I texted [redacted] and told her I did not want to continue this class.  I told her "hours later" that I did not want to continue her class and she immediately said the only way out of the contract is to get a doctor to say I am not healthy enough for your camp.I do not understand Camp Gladiator's high pressure.
Regards,
[redacted]

We have been in contact with the camper directly and have honored the price point she is requesting and applied an in house credit equal to the amount she was overcharged with her last payment.

Our records show the camper has enrolled in a Bold 12 minimum membership and is not eligible for cancellation. Regarding the ability to check in, the camper's account is currently frozen, thus preventing checkins. The camper's account will resume active status following the confirmed temporary...

freeze.

Complaint: [redacted]
I...

am rejecting this response because as a consumer I believe I have the right to refuse to pay for services I am no longer using. Why can I not be offered an early termination fee like every other business would offer? Why should I continue to pay for a service I can not utilized? There has to be a better way to handle this situation. I have asked kindly and my pleas has fallen on deaf ears because at the end of the day it is all about money with you guys and nothing else! I will pay an early termination fee but I will not be paying for 8 months of services that I am not utilizing. 
Regards,
[redacted]

This matter has been readdressed and resolved.

Our records show that the camper has not returned the necessary cancellation documentation that has been previously sent. Upon receipt, cancellation can be granted.

We apologize that you and your spouse have had such a negative experience and as that is contradictory to our mission to "positively impact the physical fitness and, ultimately, the lives of as many people as possible" we have made the exception to cancel the accounts for both you and your husband...

effective immediately and have refunded the $69 BOLD membership charge as requested in this complaint.

According to our records, we show that the camper was granted a refund and early termination by a manager on 9/15/16.

Complaint: [redacted]
I am rejecting this response because: I did not do the electronic agreement they are speaking of.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]i never signed myself up another user signed me up I even texted her my credit card info if I had know y'all would have an auto renew I would've never signed a dam contract y'all have some of the sketchiest business's practices ever can't ever get anyone on the phone barely get an email response this is ridiculous I will def be warning everyone in my area to not sign up due to this

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I do not accept due to I called the first month I had problems and nothing was fixed. I was not able to check in. I was not able to unfreeze my account. The company informed me that my account was un frozen and it was not. I have went to go try to work out and was not able too. I will not be using Camp Gladiators services and should be able to cancel since they are the ones who was having tech issues and or errors with thier system.

We offer a spouse discount for active Bold members. To receive the discount, both spouses must be active Bold. Both spouses must accept the terms of the full priced Bold 6 or Bold 12 membership and the spouse who registers Bold second will receive the $35 spouse discount. Upon cancellation however,...

the discount no longer applies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

CG Fit is a non refundable single camp purchase. Therefore, reimbursement cannot be issued. However, a courtesy exception was offered, in which the camper declined.

Complaint: [redacted]
I am rejecting this response because:I should not be held responsible for your faulty...

website and poor customer service. I called in October of 2016 voicing my displeasure and seeking to get out of a membership that could not be used due to circumstances out of my control. I made clear that I wanted my membership cancelled at that point. I later logged into my account over 30 days before it was supposed to end and cancelled it. I cannot say why your software did not work, but I can see from many, many other complaints that I am not the only person this has happened to. Either your website is faulty or you are intentionally keeping the money and charging the of people that have in multiple ways expressed they no longer wish to be a member. Either way, your company is taking money from people that clearly do not want you to have it and refusing to refund it despite the fact that no services whatsoever have been rendered. 
Regards,
[redacted]

Our records indicate that this refund was issued on 6/9/16.

Upon registration, campers authorize ** and its third-party payment processing vendor(s) to charge the Monthly BOLD Fee and other agreed upon amounts under this Agreement to the credit card, debit card provided to ** and/or associate with the User Account; and campers agree that they are responsible for the timely payment of all such amounts that accrue. If early termination exceptions are not applicable, the camper will be eligible for termination upon commitment end.