Millennium Media

On 4/8/@ 8:PM the camper registered for the BOLD membership using their secure log in information after receiving the first camp for freeThe Terms & Conditions, as attached, must be agreed to before the membership will become activeOur policy also states that all sales are final,
however, we made the exception to delay the start date of the camper's free camp to the following camp cycleOnce we moved her free camp back, we also made the exception to authorize a refund of the charges even though our customary policy would be to issue an account credit since we were already making an exception to reschedule the camp dates. Because of the refund that was processed for the 1st payment, the camp has made no purchases towards the camps that were attendedWe would like to accept the camper's request to pay the full price of the camp purchase and allow the camper to cancel out of her contract having met of months.We have submitted this offer through the Revdex.com and also directly with the camper through the email address on the camper's accountWe will move forward once the accepted by the camper

Complaint: ***
I am rejecting this response because: they charged me an extra monthI cancelled before the January campI tried to cancel long before then and was treated poorly, and threatened more then once
Regards,
*** ***

We have made the exception to cancel your account

We have made the exception to cancel this camper in lieu of medical documentation

We recommend following up with her bank with transaction ID *** to track the refund statusIt was pushed again today to expedite processing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I also want it noted that they did not fulfill my request
until after they had received the Revdex.com complaint
Regards,
*** ***

Our records show that this situation has been resolved with the camper and management on January 3,

Our records show the camper accepted the terms and conditions enrolling into a *** membership with user created credentialsOur records also indicate the pursuit of the *** Trainer program, which is a independent sequential process, following the enrollmentFurther information regarding
a current *** status is addressed upon completion of the program

Our email records show the camper was previously informed of the Bold cancellation policyTherefore, reimbursement will not be issuedHowever, the camper has successfully processed the cancellation request and will not receive charges going forward

Our records show that the camper is enrolled in an non refundable week camp purchaseHowever, medical reasons qualify as an exceptionNecessary medical documentation must simply state that the camper is not able to participate in the registered campAccepted documentation may be provided via
the physician's prescription pad or on medical letter head

Camper has been issued a full refund of $as of 10/11/

Complaint: ***
I am rejecting
this response because:There were or are no consumable goods or resources used or receivedThe agreement is paid monthly via credit card.This agreement is unlawfulI am contacting the Attorney General officeConsumer Complaints. I want to cancel this agreement effective October 30,
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response...

because: I was lied to by a [redacted] employee, who told me I'd be able to cancel regardless of the policy. I understand that this employee doesn't speak for the organization, but based on other complaints I've seen and general reviews of the business, I'd say they need to do something about this.
Regards,
[redacted]

Our records do not show a previous cancellation request submitted nor confirmed. Therefore, reimbursement cannot be issued. However, the camper's account is now successfully cancelled.

BOLD memberships are for a minimum commitment period of twenty four (24), twelve (12) months or six (6) months. At the end of the minimum commitment period, the BOLD membership will automatically renew on a month-to-month basis if the camper does not cancel according to the terms. Campers with...

outstanding payment/s are not eligible for cancellation. We show that the camper will be eligible for cancellation once all cancellation qualifications have been met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,Our records indicate that this camper did redeem her free camp certificate on 7/9/15 @ 7:53 AM through an email request sent to the customer service department at headquarters. The 6-month membership in question was registered for on 7/14/15 @ 5:59 AM. Our records show that...

the camper registered for the membership by validating the secure login credentials on the account and registering for the membership. As a part of the registration process campers are required to acknowledge the Terms & Conditions of the membership before the registration is considered complete. We have included the Terms & Conditions of the membership in an attachment for your review. As per the membership agreement, we are happy to grant an early cancellation to this camper due to the injuries and physical hardships being experienced at camp. Our last contact with this camper was on 7/20/15 @ 8:52 AM. In that communication, we provided the camper with all of the necessary information and required documents to grant the early cancellation exception based on the medical issues described by the camper. As a further courtesy, we have applied a freeze (as described in the Terms & Conditions) for this camper from 7/26-8/26 in accordance with her due date to allow the camper ample time to procure and submit the necessary early cancelation documentation.

Our records show that the camper's cancel request has been granted as of November 10, 2016.

Complaint: [redacted]
I am rejecting this response because: The business has not addressed the issue of further charges. I requested my cancellation during the promotional period and have not used any of the services this month (pasted below and attached) is the excerpt from the online version of the contract that I previewed prior to taking a chance to enroll. As you can see, there is NOTHING here about a freezing fee. They can keep the $5, I just want in writing that I will not continue to be charged.[redacted]3) RENEWAL RULES/FREEZE ACCOUNT/TERMINATION: After your normal membership expires 12 months, your CG membership will be automatically renewed on a month-to-month basis. To cancel this membership after you have satisfied the minimum monthly commitment, you must provide written request to cancel. Your cancellation request must be received at least 10 days before your next payment is due by email, mail or fax (contact information below). Your account must be in good standing in order to cancel. If your account is in good standing you may freeze for one month 2 times per year. After the month freeze, your account will automatically be reinstated and your draws for credit card drafts will begin again. Frozen months do not count toward your minimum 12 month commitment. CG reserves the right to charge a Freeze Fee for each month frozen. During a freeze you are not entitled to attend CG. Frozen memberships may not be cancelled.
Regards,
[redacted]

Per our terms and conditions, we would be able to cancel the camper's membership upon the receipt of medical documentation qualifying the camper for early termination. Regarding the camper's CG Fit purchase, we are able to issue a refund as the medical documentation received 8/19/16 indicated that...

the camper could not participate.