Millennium Media

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I never signed myself up another user signed me up I even texted her my credit card info if I had know y'all would have an auto renew I would've never signed a dam contract y'all have some of the sketchiest business's practices ever can't ever get anyone on the phone barely get an email response this is ridiculous I will def be warning everyone in my area to not sign up due to this

Complaint: [redacted] I am rejecting this response because: As discussed in my original complaint, I cancelled my account back on 11/ You owe me $316, not just $ Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As stated in my original complaint, I never saw any terms and conditions as the trainer took the ipad after I put my credentials inIt does not seem as though this company has done enough background research in regards to my situation; therefor, I reject this responseI should not be held liable to terms and conditions I never agreed to Regards, [redacted]

Our records show the camper's user initiated acceptance of the Bold minimum commitment membershipRegarding cancel exceptions, we offer early cancellation for campers moving miles from the nearest ** location, with documentation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have settled my dispute with the vendor.I would like to close out the complaint.Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Camper agreed to the Terms & Conditions as detailed in the attachmentWhile we apologize for the inconvenience of the iPad registration, the Terms & Conditions are available through this registration method as wellAs a courtesy, we have cancelled the membership months early but we are
not able to approve a refund of the payment that was collected out of the that were committed to

We have refunded $as of 3/22/

The camper contacted us regarding the "updater service" correctly identifying the bank account tied to her credit card. This process collected on her delinquent membership dues. We did try to explain this "updater service" is in conjunction with her agreement with her bank and
her credit card company. As we were trying to explain the details surrounding how we were able to charge her account without her updated credit card the camper became extremely upset anddisconnected the call. Our records do indicate we did reach out and leave her messages in the month of April and May to bring the account current

Per the Terms & Conditions attached here all BOLD memberships are a recurring monthly feeWe are showing that the camper was given the 1st camp for free as a perk for signing up for the month membershipWe do offer early cancellation for medical exceptions, which is the information we sent
when the camper contacted us to stop her membershipThe medical cancellation exception requires a doctor's note and a cancellation formWe have attached the cancellation form here for the camper's convenienceWe are happy to cancel the membership and prevent future charges once the doctor's note and cancellation form are returned

Our records show the camper agreed and entered into a Bold minimum commitment membership on April 3, Cancellation options are provided within the membership terms and conditions

Our records show that this request has been previously resolved

Camper's account has been cancelled

Our records show that this situation has been recently resolved and communicated

Our records show that the camper electronically agreed to the terms and conditions of the Bold membership on May 23, Therefore, reimbursements cannot will be issued

Our records show that the camper has completed months of a Bold month minimum commitment contractWe have provided the terms and conditions of the Bold membership that includes the cancellation process upon fulfilling the minimum commitmentAlso, campers have the ability to apply points
toward store purchases or monthly payments by activating the auto apply point feature via ***

Complaint: ***
I am rejecting this response because:I have asked to send me the details around the document and have not gotten info backThey told me what's on the contract but not the one I signed. I still do not agree with the charges.
*** ***
*** *** ***

Our records show this situation has been previously resolved

We have refunded the $BOLD payment and the $freeze fee

In response to ***: Our records indicate a previous resolution reachedAll single camp sales are final and reimbursement not issued