Millennium Media

Complaint: [redacted] I am rejecting this response because:while the membership was finally canceled, I have not been refunded the $for JulyI'm not asking for the $for June even though services weren't used thenJust for July since I had tried to resolve the issue before the payment came out but they denied my cancellation until this morning Regards, [redacted]

Our records show the camper has been previously contacted regarding the CG Fit registration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

CG does offer an early cancellation for moves that are 30+ miles from the nearest CG location and our records indicate that we corresponded with this camper on several occasionsWe originally spoke with the camper over the phone on 11/19/@ 4:PM at which time she requested the move cancellation and was advised of the documentation requirementCamper followed up on 11/23/@ 4:PM and was advised that we had not received either her move documents or the cancellation form as previously requestedWe requested the forms again and agreed to refund the last payment once the documentation was receivedAs a business practice we send confirmation of cancellations once they are processed and advise our campers to follow up if the confirmation is not received in a timely mannerWe had no further correspondence withe the camper until 3/22/@1:PM at which point we made the exception to cancel the membership in lieu of the documentation and, as a courtesy, refunded the most recent payment, which was made in February Unfortunately, we are unable to approve the additional refunds as requested as all charges are within the Terms & Conditions of the BOLD membership, including the cancellation policy and the early cancellation move clause

Our records show that correspondence occurred and the situation has been previously resolved

The camper's account has been cancelled effective 9/29/per the camper's request

Complaint: [redacted] I am rejecting this response because:The information should have been provided by the trainer when membership was initiatedYet it was notCamp Gladiator needs to ensure that their trainers are properly informed on their promotions and that they are reciprocated as suchIt is bad business practice to do otherwise especially in a situation as thisThe cancellation forms were sent in July by faxSo if it has yet to be cancelled that again is yet another bad business practice of Camp Gladiator Regards, [redacted]

Unfortunately, our Bold membership is not based on attendenceHowever, the camper has the option to temporarily suspend the account as stated in the terms and conditionsAt this time, the camper is not eligible for cancellationIf applicable, we offer early termination for documented medical reasons or relocation miles outside of the nearest CG location

This camper did make her first purchase on 8/27/as part of our 6th Birthday celebration, which was a camp purchase and was NOT a part of her BOLD membership and, therefore, did not count towards her minimum commitmentCamper then received a free camp on 3/16/as a perk of signing up for the BOLD membershipHer first BOLD payment was made on 4/13/We are showing that she has currently met months of her 12-month minimum commitmentCamper's registration was electronic and did not include a paper formThe Terms & Conditions were acknowledged during the registration process and have been included here as an attachmentWe have emailed this camper the cancellation form and will process the account to cancel once the minimum commitment has been met, so as to avoid the auto-renew feature of her membership

Complaint: [redacted] I am rejecting this response because:I did cancel my membership after the month bold program, that was in June My credit card was then charged in August of I have since tried to cancel twice and each time I log back into their website I still have an account and am unable to cancel, even though I have already canceled, or so I thoughtI have contacted [redacted] via email and telephone Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It did resolve the issueThey have not refunded my moneyThey did not provide the service(s) they initially stated were included in the day boot campI would like a refund Regards, [redacted] ***

Per our terms and conditions, we would be able to cancel the camper's membership upon the receipt of medical documentation qualifying the camper for early terminationRegarding the camper's CG Fit purchase, we are able to issue a refund as the medical documentation received 8/19/indicated that the camper could not participate

We have been in contact with the camper directly and have honored the price point she is requesting and applied an in house credit equal to the amount she was overcharged with her last payment

Our records indicate an enrollment in an exclusively discounted single campAs all Camp Gladiator locations are available with enrollment, it is the camper's discretion how to utilize their registrationReimbursement will not be issued

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not do the electronic agreement they are speaking of Regards, [redacted]

Our records show that the camper agreed to the terms and conditions of a month minimum commitment on 4/30/using user specific log in credentialsPer the terms and conditions, the camper is not eligible to cancel at this time as the minimum commitment has not been met

Our records show the camper enrolled and accepted the terms of the Bold month minimum commitment membershipRegarding exceptions, we can offer early cancellation for medical issues that prevent camp attendance or relocation to an area that does not offer **

Complaint: [redacted] I am rejecting this response because:I registered my information on line July 8th The trainer [redacted] said I had not completed my registration on line I told her that I had completed it and she replied that I have not completed it because none of my credit card information was in there She said this in front of the class while everyone worked out I was very embarrassed and felt like I had to give her my credit card information since I had just stood up to leave that workout early I told her I could give it to her later or do it on line She said she had a few minutes before her next instruction to the class SO I gave her my credit card information and [redacted] entered my number and agreed to whatever she had to agree to BECAUSE I did not enter my credit card information and I have no idea what you would have to agree to on those screens I did not enter my information and I did not ask her to do it for me I felt embarrassedI felt like I had to give her my credit card information because I was in her class I tried to do the right thing at that time The very next day I texted [redacted] and told her I did not want to continue this class I told her "hours later" that I did not want to continue her class and she immediately said the only way out of the contract is to get a doctor to say I am not healthy enough for your camp.I do not understand Camp Gladiator's high pressure Regards, [redacted]

Our records show this situation was previously resolved