Millennium Media

Our records indicate that the camper is enrolled in a Bold minimum commitment membership and is not eligible to cancel at this timeHowever, management has granted early cancellationDue to this exception, refunds cannot be issued

Complaint: [redacted] I am rejecting this response because:The policy was never stated up front and therefore a refund being rejected for a service not rendered is unfair Regards, [redacted] ***

Our records show that the situation has been been resolved as of 12/29/

Please see the Terms & Conditions as attached hereThe auto-renew feature is discussed in these Terms which must be agreed to in order to activate a BOLD membership, along with the cancellation policyAs a courtesy, we have made the exception to cancel the membership effective immediately in lieu of receiving the cancellation form and further made the exception to refund the March paymentUnfortunately, we will not be able to refund February as the billing and cancellation were in line with the agreement we originally made with the camper

The cancellation request is now processed successfully per previous cancellation confirmation correspondence

We would not be able to cancel the camper's account at this time as our records show that the camper has enrolled in a month membershipThe camper will be eligible to cancel upon the fulfillment of the month minimum membership commitment

Please refer to paragraph of the attached BOLD Terms & Conditions where the auto-renew feature is discussed as a part of the cancel policyWe are showing that camper's BOLD was cancelled on 4/22/and a refund of the month beyond the minimum month commitment was refunded the same day as wellThe exception to refund was made as a courtesy and now puts camper's BOLD status as having met their minimum commitment

Our records show that the camper successfully completed the minimum commitment of payments and requested cancellation in the appropriate time frame to prevent additional billing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: when I signed up with the trainer I was never informed that the contract was auto renewing I was told once my membership ended I would need to sign up again to continue and if I did not want to continue to just not sign up Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: We were LIED TO by the company representative and not permitted to read the T&Cs before signing the contractWe signed in good faith that we were receiving accurate information, which we were not Regards, [redacted]

We would not be able to issue a refund as our records show that the camper agreed to the auto renewing terms and conditions of the Bold minimum commitment membership, using user created credentialsUpon receipt of the cancel documentation, we will be able to cancel the camper's accountThe account will remain active until the necessary documentation has been received

The camper's account has been cancelled effective 10/4/per camper's request

Our records show that the campers, [redacted] and [redacted] enrolled in month minimum commiment, using user specific credentials on 4/20/Per the terms and conditions, the campers are not eligible for cancellation until the commitment has been met

Our records indicate that this refund was issued on 6/9/

Complaint: [redacted] I am rejecting this response because: I became upset because the person I spoke to kept talking over me and wouldn't allow me to finish a sentenceI have told them over and over again, I have never gotten a call in April or May and they continue to argue that I am wrong when in fact they areI have my phone records and it shows NO CALLS OR MESSAGES LEFTAll I am asking is to return the fees that my bank has charged me due to CG's negligenceI am not refusing to payHad the person let me talk on the phone, she would have understood thatThis is where it pays to be professionalI can set up a payment plan like I asked the first timeShe also stated on that call that she was going to "freeze" my account and when I logged in it had not been doneThe owner needs new people with customer service to work there Regards, [redacted]

This is a follow up to previously closed complaint # [redacted] . The situation with [redacted] was resolved internally on November 29, 2016. Camper returned the necessary documentation and a refund was issued. Thank you, Thanks,

Our records show the camper's Bold enrollment on November 2nd, 2016, thus entering into the membership agreement electronicallyWe also show the camper has met the minimum commitment and cancellation has been effectively processedReimbursement will not be issued

Complaint: [redacted] I am rejecting this response because:If you say I cancelled within appropriate time frame, then why do you charge me for the 7th month?If you do not allow customer to cancel online, why would your representative ask me to do so? Regards, [redacted] ***

The April payment was collected in accordance with the Terms & Conditions of the BOLD membership as attached hereFreeze/cancel policy requires that documents be submitted days prior to charge date to avoid unwanted charges and we are showing that campers documents were not received until after the payment was collected.We have made the exception to refund the April payment as of today (4/11/16)