Mineko Marine

As requested we have issued a full refund back to our customer. We sincerely apologize for this poor experience and have reported it to the management of [redacted] for further review.
Regards,
[redacted]
Customer Service Specialist
[redacted]
*...

[redacted]

An FTD Company
–––––––––––––––––
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121

[redacted]
Thank you for bringing this matter to our attention. We have reviewed the customer comments and account and we can confirm that the order has previously been fully refunded. If there is anything further we can assist with please do not hesitate to contact us.
Thank you,
[redacted]...

[redacted]

Hello Team,
Thank you for bringing this customers concerns to our attention. We have reviewed the matter and it appears as though when the customer requested to modify the delivery date, our agent advised her that a re-confirmation of the order may create a second pending authorization on her form...

of payment. The authorization would not have charged the customer a second time. The order was subsequently replaced with a new order for a later date. 
Please let us know if we can be of further assistance.
 
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted] I received a refund and coupon for a future order that I wont be using. Yes, Proflowers explained what happened to my order that resulted in no flowers or delivery for an expected delivery on  January, 4th.  After 2 days of no flowers, I cancelled order and requested a refund. Coupon for a future use does not make up on how my order was handled badly.  
Regards,  
[redacted]

Good Afternoon, We have reviewed this customer's order # [redacted] and see that the order has been refunded in full. Per the customer the recipient is allergic to flowers and refund was processed in the amount of $85.95

Looking at the order it was cancelled. I don't know if this is something our customer requested or was done in error. If it is our error we're offering to replace the order at no charge. I've both called and left a voicemail and emailed her regarding this issue.
[redacted] Customer Service...

Specialist
[redacted]
FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I am not alright with this for 2 reasons; number one: they are bait and switching customers with false advertisements, and two: they NEVER sent the supposed free shipping code as described. This is a shady organization that is chooses to LIE rather than focus on customer satisfaction and good business practices. The promotion shows a price that was NOT EXPIRED, nor was it attainable. PLease HONOR your promotion and assist your employees with proper training and business ethics.]
Regards,
[redacted]

Dear Customer,
 Thank you for contacting ProFlowers. We sincerely apologize for the negative customer service experience. Our records show that a full refund, apology and compensation were requested on this order. We processed a full refund on 8/30/2016. The email I sent on 9/1/2016 confirmed the refund and included an apology. We also can confirm that a $25 Make Good Coupon was sent to you in regards to this order. We can confirm that the Make Good Coupon was received as it was just used on the new order that was placed on 9/6/2016. 
 
[redacted]
Customer Service Specialist
[redacted]
[redacted]
[redacted]
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

Customer was refunded same day fee on 2-11-16 and a refund confirmation was sent – per customer preferred resolution – we refunded balance of shipping and sent a $25.00 make good coupon for good will.
[redacted]
Customer Service Specialist
[redacted]...

[redacted]
FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Though we were unable to cancel this order we have refunded it in full. Our apologies for any confusion regarding the shipping and handling fees. Regards,
[redacted]Customer Service Specialist[redacted] An FTD Company–––––––––––––––––FTD...

Companies, Inc4840 Eastgate Mall I San Diego, CA 92121

To Whom It May Concern, Thank you for contacting us regarding [redacted] order. We sincerely apologize for the experience he has had and would be happy to make this right for him. We were not able to locate a customer account for [redacted] under his name or the email address he provided. Please...

have [redacted] contact us directly at [redacted] and provide us with the order number or the email address used to place this order. If the customer prefers to provide you the additional information needed that would be fine as well. We look forward to your response and assisting [redacted] promptly.  Sincerely,
 
[redacted]Special Programs Support
AgentFTD Companies, Inc.

To Whom It May Concern,
Thank you for contacting us.
A refund was processed for this order on 2/13/16 and may take 5-7 business days to process back to the customer's account. The refund was processed back to [redacted] ending[redacted]. Credit card refunds may not post until the next billing cycle. I have included below a copy of the receipt for the refund in our banking system
Please advise the customer to reach out to [redacted] for questions regarding refund and time frame to process. Please let us know if you have any questions or need further assistance.
proflowers Feb 13 2016 12:12:41 AM [redacted] 89.18 USD 7107 Credit Card Credit
Regards
[redacted]
Special Programs Support Agent Customer Service Specialist
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] Thank you for contacting Shari's Berries. We apologize for the berries arriving in poor condition. We have processed a refund of $56.96. Please allow up to seven business days for this refund to reflect with your financial institution. We have notated your account stating...

that this refund was requested. Regrettably, we will not honor a request for a second replacement gift. Please let us know if there is anything else we can do to assist you. Thank you, [redacted]Customer Service Specialist/ Recovery TeamP: (858) 729-2800 ext. [redacted]F: (858) 638-4725E: [redacted]An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall  I  San Diego, CA 92121

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Called and spoke to our customer. One of the orders was charged and one was not. We refunded the order that was charged and delivered late. The order that was not charged did not deliver so we are sending a complimentary order on a day that our customer selected. Regards.[redacted]Customer...

Service SpecialistT  866.526.9426F 858.638.4725E j[redacted]@ftdi.com ––––�...⇄ Companies, Inc4830 Eastgate Mall  I  San Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations

Review: We took our boat here to be serviced in April 2014. We paid $1800 and took the boat out on the water. The gears were reversed but when we called the mechanic they said it was ok to take out. The boat wouldn't stay in gear so we had to take it back to the shop. They fixed it again and we took it out to the water. The same thing happened again and we took it back to them again. They did something to our boat because it wasn't doing that when we took it to them to be serviced. We called them several times over the next few months but they never got back to us. We went to the shop one day and they said they pulled the out drive apart and it was going to cost us $2500 to fix it because my husband had told them he hit sand 5 years prior. (I've since spoken to 3 other shops who said damage would have been noticed no later than 3 years after hitting something). We went and looked at the boat that same day and the out drive had not been taken apart because it was still on the boat. My research has shown that it would take up to 8 hours to reassemble an outdrive so they wouldn't have taken it apart and then put it back on the boat. I told them I would sue for the damage done and since they playing games with the names of who we're talking to, who the owner is and who we need to speak to.Desired Settlement: I would like the $1800 back we gave them or I would like them to fix our boat. Either one is acceptable to me.

Review: In June of 2013 I had my drive plate and control box replaced by this company. I used my boat 3 times the rest of the season and noticed vibration and a loss of power. My throttle was also different than it used to be. at the start of season in 2014 my boat got stranded on the lake and had to be towed in. I decided to take my boat to a different shop, not knowing why my boat was broke. The shop informed me and took pictures of the repairs that were done by Mineko. They left all my transmission bolts loose, and did not do an alignment which should of been part of changing my drive plate. They also failed to put the cotter pin in to hold the throttle cable in its correct place. I was unaware that these. The new shop charged 2 hrs of labor to correct the work. I took pics to Mineko and asked that they pay for the 2 hrs of labor. Their response was that I should of tooken the boat back to them for warranty. I did not know all these things were done wrong when I made the decision where to take my boat. They should of done it right the first time. After Boat Country in Escalon fixed these problems and did a tune up my boat it has been running good.Desired Settlement: I would like Mineko to pay for the 2 hrs of labor that it cost me to fix everything they did wrong. At $110.00 an hr which is $220.00. I payed Mineko almost $900 then had to pay another shop to fix what they did wrong

Review: I took my boat to [redacted] to get a set of brand new Outdrives put on, the Outdrives were in boxes and I ordered it from Wholesale [redacted] in Florida and I paid $4,168.46 dollars, and [redacted] quoted me for $700.00 but I ended up paying them $3,054.58. I took the boat out and I started hearing a grinding noise after couple of hours in the water, when I loaded the boat back in the trailer I opened the engine compartment and I saw it was a messed, hydraulic fluid where everywhere and both of the propeller were grinding to the housing when I tried to turn it. I brought the boat back to them, before they started taking the boat apart I called Wholesale [redacted] were I purchased the Outdrive and they told me to check if the Outdrive were installed correctly by matching the serial number and it was not. For the next three years I brought the boat back to them at least ten times and everytime I take it out there is always a hydraulic leak coming out from the Outdrive and everytime I bring the boat back to them I always get charged for gaskets, fluid, labor etc!!! with another invoices totaling $3,686.95. Last time I brought the boat back to them was on August 10 this year and I told them to let me know if there is going to be any charges and they didn't call me, there wasn't even any work order or estimate done and when I went to pick it up, they were asking me to pay for $551.74 without fixing the problem, they said they have remove the Outdrive again. I called the Tracy police and they came, the police had asked them the work order and they didn't have it, they gave me a week to pick up the boat and when I went back they added storage fee and they put a lien on my boat and they want me to pay 1,600, I called the Tracy Police again including the police officer who was my witness a week before and they still won't release it until their sergeant came. The Police gave me a case # on the spot because too many complaints went to them and they are filling a civil law suit.Desired Settlement: I need to find out if it still a good idea to suit them because Tracy Police already filed a civil law suit against them. To fix the problem the boat will need a new set of Outdrives because whatever you do to it, it will still leaks.