Mineko Marine

We have  spoken to [redacted] who agreed to
redelivery of a holiday-themed arrangement. She wanted a delivery date close to
Christmas however whenever the florist was able to do so. Waiting to hear back
from the florist regarding that delivery so I can send email confirmation to
[redacted]. I tried...

calling the florist and there was no answer so I’m waiting on
the MERC system. Other than that, we are good to go!

Dear [redacted]
Thank you for contacting ProFlowers regarding your recent order. We know how very important it is to meet your expectations; please accept our most sincere apologies for any inconvenience we may have caused. We have applied a full refund in the amount of $40.60 to the payment...

method used on your order. While [redacted] codes are not refundable unless contacting [redacted] directly, your code [redacted] has replenished, and the same code can be used on your next order. Please note that this code is bound by the same terms and conditions along with the original code (please refer to your [redacted] voucher). To use the code, enter or paste it into the “Special Codes” box on our website.  The box can be found in the Shopping Cart, on the Billing page, and on the Order Review page.  You only need to enter the code once.  You can also use the code when ordering by phone.  Please remember that the code cannot be combined with other promotions or discounts.  If you have already placed your order, please let us know and we can either apply your promo code to your order or refund you the appropriate amount. Once again, please accept our apology. Please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [email protected] or call us toll-free at[redacted]. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.
Best Regards,
[redacted]

The customer has received a full refund of $85.43. We have also sent a complimentary order of roses. Order number is [redacted] Delivery date of March 4.
[redacted] Customer Service Specialist
[redacted]
[redacted]
FTD Companies, Inc
...

4840 Eastgate Mall I San Diego, CA 92121

Good Morning, We have reviewed the customer's order # [redacted] and do see the Radio promotion was applied.  The item ordered was Full Dozen Gourmet Dipped Fancy Strawberries, regularly priced at $44.97 and with discount $29.99.  Our system indicates the order was placed...

online and not with one of our agents.  Our apologies for any misunderstanding with regard to the item selected at the time the order was placed.  We have refunded the order in full per this customer's request in the amount of $54.08.Sincerely, [redacted]

Dear [redacted], Thank you for contacting ProFlowers. We have confirmed that the pending authorization for $110.18 placed on 2/8/17 has been released as this order was cancelled. We have verified that there are no other pending charges listed on Visa ending in [redacted]. If you would like, we...

would be happy to complete a bank conference to confirm that you have not nor will not be charged for this order. As we have confirmed that you were not charged, regrettably, we will not be sending any complimentary orders at this time. Please contact the corporate office at ([redacted] if you would like the bank conference completed. Thank you,  [redacted]Customer Service Specialist/ Recovery TeamP: ([redacted] ext. [redacted]F: ([redacted]E: [redacted]@ftdi.com

Dear [redacted]Thank you for contacting ProFlowers regarding your recent order.  We have researched this order and show that is was placed with a 20% off discount as well as free rocky mountain chocolates, e card, teddy bear, and vintage European vase. As our website sites, our promotions can...

not be combined. The Two Dozen roses listed under free shipping are item number [redacted] and does not come with free accessories or an additional 20% off. 
We have refund your shipping fees of $17.98. Please allow 5-7 business days for this refund to process with your financial institution. 
Regards,
[redacted]
Customer Service Specialist
[redacted]
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

Dear [redacted], Thank you for contacting ProFlowers. We have confirmed that when this order was placed online, shipping fees and tax were itemized on the Review Your Order screen where you are prompted to confirm the order. As you have agreed to pay the $19.99 bouquet cost, we have refund the...

remaining order balance of $27.22. Please allow up to seven business days for this refund to reflect with your financial institution. Please let us know if there is anything else we can do to assist you. Thank you, [redacted]Customer Service Specialist/ Recovery TeamP: (858) 729-2800 ext. [redacted]F: (858) 638-4725E: [redacted]An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall  I  San Diego, CA 92121

Customer was issued a full refund on 9/11. We
have verified in our Bank of Record that this was fully refunded. I attempted
to call the customer to go over any issues that have not been resolved but
reached the voicemail and left message explaining the callI sent the customer
a refund confirmation e-mail for their records assuring them it was refunded in
full.Please let me know if there is anything else we can do for you

Hello [redacted]Thank you for bringing this matter to our attention.  We have researched this matter and have emailed the customer. Unfortunately, we do not have a One Dozen Rainbow Mother's Day Roses with Chocolates and Vase for $19.99.  We also have a limited number of arrangements offered...

for Free Weekday Delivery and One Dozen Roses (of any color) are not included.  I emailed customer advising of this information and sent her the link to our Free Weekday Delivery arrangements.  I asked this customer that if she could provide us with the URL or a screenshot of this deal she found we are more than happy to research it and apply any discounts needed. We are waiting for a response.Please let us know if we can be of further assistance.Thank you,[redacted]

Good Afternoon,This customer's order has been reviewed and the complaint has been read and researched.  The policy of ProFlowers is that an order will only accept one promotion.  The customer has a valid point in that the email promotion was sent out.  This is something the system...

generates automatically when an order is abandoned on the site.  The offer of an additional discount on an order(BOGO), which is already a promotion does send a conflicting message to the customer.  We do sincerely apologize.  This order was placed  using [redacted] which means it cannot be modified by us.  Therefore, we have refunded the order $20.00 and forwarded this customer's concern to the team that manages email distribution. Thank you, [redacted]

Hello [redacted],Thank you for bringing this matter to our attention. We have reviewed this customers comments and can confirm that their order was cancelled.  The order had become non-modifiable and a stop shipment request was sent to the supplier.  We had released the authorization holding the...

funds for this order. The customer was never charged therefore they will not be receiving a refund.  If the customer checks their billing statement they should note that Shari's Berries does not appear on their statement. If there is anything further can we can assist with, please do not hesitate to contact us.Thank you,[redacted]

I just spoke by phone to our customer. He stated that right after he responded to our action he did receive his refund. I asked him if the issue was now resolved and he stated yes.
Regards, [redacted] Customer Service Specialist
[redacted]
FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Hello [redacted]Thank you for bringing this matter to our attention. Our records indicate this order was scheduled to be delivered on
Mother's Day, Sunday, which was the reason for the increase of delivery price.
As our customers satisfaction is extremely important to us we have refunded the...

$19.99 additional delivery fee as requested. We have emailed the customer regarding this
refund and sent a link to our shipping prices for the customers future
reference.Please let us know if we can be of further assistance.Thank you,[redacted]

Good Afternoon, We have reviewed this customer's account and the 2 ProFlowers order referenced.  We have refunded the additional 10% off of the customer product totals, $20.77. Please be advised that our company policy is  one promotion per order as stated on the Home page of our...

ProFlowers site.Certain products not eligible for free shipping (including clearance items), and such designation will appear on the product detail page. Limit one offer or discount per order. Free shipping will appear at last checkout screen. Cannot be combined with other offers or discounts. Free shipping does not apply to international or same-day delivery, or third-party hosted products (e.g. wine). Unless otherwise specified, Free Vase offers, if any, are valid for the Glass Ginger Vase only. Free Shipping offers, if any, are valid for standard delivery within the continental U.S. only (Tuesday – Friday) when ordered by 3pm EST on prior day. Additional shipping charges (e.g., Saturday delivery, rush delivery) and surcharges may apply. Offers and prices subject to change or cancellation at any time. Prices valid while supplies last. Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If I receive another email after 10 days the company will be in violation of the CAN-SPAM Act of 2003 and I will prosecute to the fullest extent possible.
Regards,
[redacted]

On 10/6/2016 we issued a full refund to our customer. I called her on 10/13/2016 to confirm with her that she received this refund. She said she would check her account and call me back. To date she has not contacted me. I tried calling her twice today, 10/19/2016 and got her voicemail.
 
Regards,
 
[redacted]
Customer Service Specialist
T [redacted]
An FTD Company
–––––––––––––––––
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon, We have reiewed the customer's order [redacted] and see that he order has been refunded in full as of May 10, 2015Sincerely,[redacted]

Good Morning, I have reviewed this customers account and permanently unsubscribed them from any email promotions.  It may take up to 2 weeks for the system to completely clear itself out.Our sincere apologies for any inconvenience.Best regards, [redacted]