Mineko Marine

We apologize for any delay, we have refunded this customer order in full for $This is not the experience we want our customers to have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,Thank you for bringing this matter to our attention We have reviewed this matter and have found that this order was previously fully refunded at the senders requestAs a further apology we have set up a replacement of the original order, to be sent this week with an apology from
ProFlowers for the late delivery and quality of plantWe have emailed this customer advising of our actions and further apologizing for the entire issue.Please let us know if we can be of further assistance.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Good Morning, We have reviewed this order and show that the order was indeed cancelled. Our account notes show this was per the senders's request. Our apologies for the misunderstanding. We show the order authorized only, the order was not settled. The authorizations
generally drop off in 5-business daysWe would be happy to conference with this customer's bank should these not drop of in a timely manner.Sincerely,*** ***

Good Morning,
After reviewing the customers account I see that the customer did speak with one of our Customer Service Agents and I do see notes indicating the orders in question were paid for in full and that the customer did refuse the that arrived all together on July 9,
I have resent
all of the orders in question one per week beginning on July 29, through August 20,
Sincerely, *** ***

Customer was charged $via ***lon 1/19/The refund was processed in full on 1/26/via ***The (*** *** ** ***)The customer did indeed use a *** good for $This *** was replenished and reused on order number ***

Good Afternoon,
The customer's account has been reviewed and we see a refund was processed on 2-14-per cx requestThe original offer to the customer was that we would be happy to issue a refund, a replacement or a gift codeInitially the customer had requested the Gift CodeThen a
request to refund instead was submittedOnce the refund was processed the code originally issued was deactivated
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of a refund and, if it does, will consider this complaint resolved
Regards,
*** ***

We issued a refund of $for the $and $refunds she requested and emailed our customer to advise her of this refund
Additionally within the next two weeks we will be emailing her a $gift code for future use
*** ***
Customer Service Specialist
* ***
* ***
* ***
FTD Companies, Inc Eastgate Mall I San Diego, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The charge is still pending on my account since February 8thdays have already passed since I cancelled the orderI will not accept this response because it is not factualI have attached a screenshot of the pending transaction on my account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for contacting us We have included your gift certificate ***, in the amount of 30.00. The gift certificate will be activated on 2/24/and expire 5/24/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution offered by the company is satisfactory to me They indicate my complaint was over late delivery and smashed berries My complaint was only over the late delivery I never saw the berries Because of the late delivery, nobody was home having already left the area for the holiday, and the package was not on the doorstep when she returned two days later The company very graciously offered to refund me because of this It was not a request I made of them, but it was an appropriate response on their behalf and that is all anyone could hope for when things do not happen as promised
Sincerely,
*** ***

To Whom It May Concern,We have researched order *** and found that a full refund has been issued back to our customerWe have also emailed our customer a gift certificate, for future use, along with our sincere apologies. Please let us know if you have any
questions. Thank you*** ***Corporate CS Specialist
Eastgate Mall
San Diego, CA
*** *** *** *** *** *** ***

We have sent the customer an email with an apology and confirmation of a full refund for her order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May,
We have researched order *** , a full rerfund and a replacement have been issued to the customer, along with our apologies
Please let us know if you have any questions
Thank you,
*** ***
Corporate CS Specialist
***
Eastgate
Mall
San Diego, CA
*** *** ***
*** ***
Email ***

Good Morning, We have again reviewed this customer's complaint and our resolution. We have refunded the requested amount and emailed the customer verification of said refund. Again, he has been refunded in full for the items he had not intended to purchase.At this time we are not clear as to what further action this customer is requesting. Please advise of any thing further that needs to be addressed. Thank you,

Hello ***Thank you for bring this matter to our attentionWe have researched our database and were not able to locate any email communication from this customer requesting an order cancellation or otherwise Our records indicate this order was scheduled to be delivered on Mother's Day,
Sunday, which was the reason for the increase of delivery priceAs our customers satisfaction is extremely important to us we have refunded the customers order as a one time courtesyWe have emailed the customer regarding this refund and sent a link to our shipping prices for the customers future reference.Please let us know if we can be of any further assistance.Thank you,*** ***