Mineko Marine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received a full refund and consider this complaint resolved.Thank you.
Regards,
[redacted]

As requested we have issued a full refund for our customer's order. She has been contacted and notified of this resolution.Regards,[redacted]

Revdex.com:
It’s been two days since they stated I was issued a full credit but we haven't received the credit as promised yet!!!
 
Regards,[redacted]

Good Afternoon, We have reviewed this customers order and find an upgraded vase was selected, as well as expedited delivery for Sunday February 14th, also an upgrade. Our sincere apologies for any confusion caused during the order process. I have refunded an additional $25.97 for a total refund of...

$40.96 back to the customer's form of payment.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have issued a full refund on this order. Our research indicates that the flowers delivered to the recipient were not picked up. Additionally we have offered our customer a complimentary non-florist order which she can take advantage of at any time in the future. This offer has been notated...

on her account.  We did try to call our customer to advise her of this resolution, but there was no answer. We emailed her this information instead.
Regards,
[redacted]
Customer Service Specialist
[redacted]
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

To Whom it May Concern,
 
We sincerely apologize for [redacted]’s negative experience
and that his occasion was ruined by the missing vase. It is our desire that
every customer is 100% satisfied with their product. [redacted] placed his
order online and did not select a vase...

with his order. All our pictures are
shown with the arrangement in a vase but there is an additional cost for the
vase. We offer the option of 3 vases with each bouquet and a button to select
no vase. As a courtesy I have issued a full refund to [redacted]’s order in
the amount of $17.55. [redacted] will need to reach out to [redacted]
directly for a refund of his $30.00 [redacted] code as they do not replenish
upon refund. Again we apologize for this experience and hope that he may give
us another change in the future.
 
Sincerely,  
 
 
[redacted]
Special Programs Support
Agent
*   [redacted]
*   [redacted]
*   [redacted]
 
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121
[redacted]

We are so sorry - this is not at all the experience we wanted our customer to have, we have refunded the order in full.  The customer's refund was processed right away and will be available in accordance with how quickly the customer's financial institution posts it.  Please let us know if...

there is anything more we can do to help.  Best Regards,[redacted]Customer Service SpecialistT  866.526.9426F 858.638.4725E j[redacted]@ftdi.com ––––�...⇄ Companies, Inc4830 Eastgate Mall  I  San Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please accept our sincere apologies for the order placement confusion. We know how very important it is to meet your expectations. As your satisfaction is extremely important to us, we have issued a refund of $51.97 & $59.97 on 2/11/16.
Please allow 5-7 business days for this refund to fully...

process (the actual timing is dependent on your financial institution). We will not be recharging your credit card because these gifts were delivered instead of being cancelled. Again, please accept our apologies. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal.
Please do not hesitate to contact us with any additional comments or concerns you may have.
[redacted] Customer Service Specialist
[redacted]
[redacted]
[redacted]
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121

Hello Team,Thank you for bringing this matter to our attention. As requested we have issued a refund for the standard delivery fee ($12.99) and the care &  handling fee ($2.99) for a total refund of $15.98. We are unsure as to how the customer calculated the $20.00 refund they requested. We...

have emailed the customer regarding the refund and our delivery fee policy.Please let us know if we can be of further assistance. Thank you,[redacted]

Good Afternoon, We have reviewed this customer issue and have reached out to him via phone and email.  We are happy to refund his expired Store Coupon.  Once he cx calls in we will process a refund manually as the transaction is no longer available in our system. Sincerely, [redacted]...

[redacted]

Good Morning, We have reviewed this  customer's account.  We apologize that a refund was never processed.  I have refunded  order # [redacted] in full,$64.95.Please allow  5-7 business days for this refund to process back to the customer's payment method.Best regards, [redacted]...

[redacted]

To Whom It May Concern;
We sincerely apologize for [redacted] negative experience with her recent order. We regret that her Berries were melted upon delivery. We have a release signature on file with our courier and they will leave the gift in a safe place should the recipient not be home. We...

package our Berries in a insulated shipping box and include ice packs to keep the Berries fresh during transit. Nowhere on our site do we state that we use refrigerated trucks. We realize that some area's are hotter than others and regret that our Berries don't always hold up if left outside for long periods of time. We do however offer a 100% satisfaction guarantee. If something ever goes wrong we will make every effort to correct it. While we cannot recreate the intended experience we have issued a full refund of $39.97 as requested by [redacted]. I tried to reach [redacted] by phone to discuss the issue and was unsuccessful. Again, we apologize for this experience. If you need further assistance please do not hesitate to contact me.
Sincerely,
[redacted]Special Programs Support Agent
Customer Service Specialist
[redacted]

An FTD Company
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121[redacted]

Good Afternoon, We have reviewed this customer's account and his complaint.  All delivery charges are visible to the customer prior to confirmation of the order.  Tax will be charged where it is applicable as is required by the recipients State Attorney General Office.As a courtesy we...

have refunded the delivery charges in the amount of $12.98 as  per the request of this customer.Sincerely, [redacted]

This customer reached out to us on 5/31/2017 through social media. We have setup a replacement to deliver on 6/2/2017 with the customer's original card message without our apology. Regards,[redacted]Customer Service SpecialistT  866.526.9426F 858.638.4725E j[redacted]@ftdi.com ––––�...⇄ Companies, Inc4830 Eastgate Mall  I  San Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations

To Whom It May Concern, We sincerely apologize for Ms. [redacted]’s negative experience with the order she placed. We offer a 7 day freshness guarantee and a 100% satisfaction guarantee. Ms. [redacted] contacted us on 2/13/16 via email advising of her disappointment. We offered her a choice of full refund,...

replacement or store coupon. Ms. [redacted] responded to our offer on 2/15/16 requesting a full refund. A full refund was processed in the amount of $54.51. Again we apologize for Ms. [redacted]’s disappointment. Please let us know if you have any questions or need further assistance. Regards, [redacted] Special Programs Support Agent Customer Service Specialist T 877-780-[redacted] Ext. [redacted] F 858-638-[redacted] E [email protected] An FTD Company FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations | ProPlants | Cherry Moon Farms

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern,
 
We sincerely apologize for [redacted] disappointment with
our delivery fees. We ship all our flowers via [redacted] overnight delivery.
Being that we use an outside courier there is a charge for the service. We try
to keep our delivery fees as clear as...

possible. In placing an order, the delivery
calendar with show that there is a standard delivery fee for each gift. Some
days we charge additional fees in addition to the standard delivery fee. These
days will show “Standard Delivery + $4.99, $9.99, $14.99, $19.99” Etc. There is
a hyperlink on the delivery calendar that provides additional information regarding
our fees. During the order process on the order review page the customer is
able to view all the charges for the order prior to confirming and make any
changes to the order or simply close the browser to not continue with the order.
 I was not able to locate an order for [redacted] under the email address that
he provided. If he is able to provide his order number, I would be happy to refund
his standard shipping fee as a one-time courtesy. Again we apologize for Mr.
[redacted] disappointment. Please let us know if you need any further information.
 
Sincerely,
 
[redacted]
Special Programs Support
Agent
*   [redacted]
*   [redacted]
*   [redacted]
 


















An FTD Company
 
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121
[redacted] 
v

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] No apology will do. I was truly embarrassed by you not delivering the flowers to a deceased persons family and then you didn't call to let me know that the delivery was not made. I had to call you several days later to ask about the order. Unprofessional!