Mineko Marine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I am glad they are refunding the fee which I considered illicit, they still did not acknowledge the unethical business techniques with which they use to extort extra fees from their customer I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On 10/6/we issued a full refund to our customerI called her on 10/13/to confirm with her that she received this refundShe said she would check her account and call me backTo date she has not contacted meI tried calling her twice today, 10/19/and got her voicemail Regards, [redacted] Customer Service Specialist T [redacted] An FTD Company ––––––––––––––––– FTD Companies, Inc Eastgate Mall I San Diego, CA

Good Afternoon, We have reviewed this customer's account and his complaint All delivery charges are visible to the customer prior to confirmation of the order Tax will be charged where it is applicable as is required by the recipients State Attorney General Office.As a courtesy we have refunded the delivery charges in the amount of $as per the request of this customer.Sincerely, [redacted]

To Whom It May Concern, We apologize about any confusion the customer may have experienced with our promotional offersWe have researched order [redacted] and a refund of $has already been processed Please let us know if we can be of further assistance Thank you, [redacted] [redacted] Email [redacted]

To Whom it May Concern; We sincerely apologize for [redacted] negative experience We have a 100% satisfaction on all our gifts and a full day freshness guarantee on our floral itemsWe regret that [redacted] was not happy with her order and that the flowers did not meet her or our expectationsI have issued a full refund for the remaining $to order number [redacted] The refund will process back to her card in 5-business daysI tried to reach [redacted] by phone but was not successfulPlease let us know if you need further assistance Sincerely, [redacted] Special Programs Support Agent * [redacted] * [redacted] * [redacted] An FTD Company FTD Companies, Inc Eastgate Mall I San Diego, CA [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As of May 31st, the company has followed through with their promiseThank you for all you have done to help resolve this Regards, [redacted]

Good Morning, We have reviewed the customer's order # [redacted] and do see the Radio promotion was applied The item ordered was Full Dozen Gourmet Dipped Fancy Strawberries, regularly priced at $and with discount $ Our system indicates the order was placed online and not with one of our agents Our apologies for any misunderstanding with regard to the item selected at the time the order was placed We have refunded the order in full per this customer's request in the amount of $54.08.Sincerely, [redacted]

Dear ***, Thank you for contacting ProFlowersWe have confirmed that the pending authorization for $placed on 2/8/has been released as this order was cancelledWe have verified that there are no other pending charges listed on Visa ending in ***If you would like, we would be happy to complete a bank conference to confirm that you have not nor will not be charged for this orderAs we have confirmed that you were not charged, regrettably, we will not be sending any complimentary orders at this timePlease contact the corporate office at (***) ***- [redacted] if you would like the bank conference completedThank you, [redacted] Customer Service Specialist/ Recovery TeamP: (***) [redacted] ext***F: (***) [redacted] E: [redacted] @ftdi.com

Hello Team,Thank you for bringing this matter to our attentionAs requested we have issued a refund for the standard delivery fee ($12.99) and the care & handling fee ($2.99) for a total refund of $We are unsure as to how the customer calculated the $refund they requestedWe have emailed the customer regarding the refund and our delivery fee policy.Please let us know if we can be of further assistanceThank you, [redacted]

We are so sorry - this is not at all the experience we wanted our customer to have, we have refunded the order in full The customer's refund was processed right away and will be available in accordance with how quickly the customer's financial institution posts it Please let us know if there is anything more we can do to help Best Regards, [redacted] Customer Service SpecialistT 866.526.9426F 858.638.4725E j [redacted] @ftdi.com –––––––––––––––––FTD Companies, IncEastgate Mall I San Diego, CA FTD | ProFlowers | Shari's Berries | Personal Creations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] No apology will doI was truly embarrassed by you not delivering the flowers to a deceased persons family and then you didn't call to let me know that the delivery was not madeI had to call you several days later to ask about the orderUnprofessional!

Dear [redacted] Thank you for contacting ProFlowers regarding your recent order We have researched this order and show that is was placed with a 20% off discount as well as free rocky mountain chocolates, e card, teddy bear, and vintage European vaseAs our website sites, our promotions can not be combinedThe Two Dozen roses listed under free shipping are item number [redacted] and does not come with free accessories or an additional 20% off We have refund your shipping fees of $Please allow 5-business days for this refund to process with your financial institution Regards, [redacted] Customer Service Specialist [redacted] FTD Companies, Inc Eastgate Mall I San Diego, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am not alright with this for reasons; number one: they are bait and switching customers with advertisements, and two: they NEVER sent the supposed free shipping code as describedThis is a shady organization that is chooses to LIE rather than focus on customer satisfaction and good business practicesThe promotion shows a price that was NOT EXPIRED, nor was it attainablePLease HONOR your promotion and assist your employees with proper training and business ethics.] Regards, [redacted]

Called spoke with our customerLet him know refund had already been issuedSetup a replacement order for delivery on 2/26/as requested [redacted] Customer Service Specialist [redacted] FTD Companies, Inc Eastgate Mall San Diego, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.If I receive another email after days the company will be in violation of the CAN-SPAM Act of and I will prosecute to the fullest extent possible Regards, [redacted]

We have spoken to [redacted] who agreed to redelivery of a holiday-themed arrangementShe wanted a delivery date close to Christmas however whenever the florist was able to do soWaiting to hear back from the florist regarding that delivery so I can send email confirmation to ***I tried calling the florist and there was no answer so I’m waiting on the MERC systemOther than that, we are good to go!

Good Afternoon, This customers' order has been reviewed Our sincere apologies that attempts at fullfillment did not meet the customers' expectation This customers concern has been forwarded to the appropriate department for review Additionally the order has been refunded in full per the customers' request in the amount of $Sincerely, [redacted]

Customer was issued a full refund on 9/ We have verified in our Bank of Record that this was fully refunded I attempted to call the customer to go over any issues that have not been resolved but reached the voicemail and left message explaining the callI sent the customer a refund confirmation e-mail for their records assuring them it was refunded in full.Please let me know if there is anything else we can do for you

Customer placed orders with us on 2/10/for different recipients and none of the orders total $All of these orders have been issued refunds (some partial and some full)All the refunds processed total $Also one of the orders was replaced at no chargeI have put in a call and left a voicemail for the sender to go over the issue with him [redacted] Customer Service Specialist [redacted] FTD Companies, Inc Eastgate Mall San Diego, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, they did send out a replacement order but was different than what we had ordered..They had mentionedd it was because it was seasonalwe had no choice but to acceptthe order arrived as they said it would and the first problem was the card we had writtenmy wife saves every single card that was ever written by me or my kids all the text that I had provided was on the card and written correctlyThe biggest problem was, below our note to my wife\mother , was an apology from the companyI appreciate the fact they wanted to write a note apologizing to my wife for the delay in the gift, why did they have to put it on our special noteSecondly, and most importantly, nine of the strawberries were damagedThey were cracked and a few of the strawberries were broken openI was so irate and disgusted that I couldn't even call any more to complaini'm completely fed up with this company and it's attempts to appease usI will not order from them anymore I will however, do everything in my power to spread the word about how bad the company is and how poor their customer service isSpeaking of customer service, I never received a phone call at all from the companyIf I did, A message was never left informing me of an attempt to contact meAgain, poor customer service Regards, [redacted]