Mineko Marine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We spoke with our customer on 6/8/2017 and issued him a refund of $20.00.  Regards, [redacted]Customer Service SpecialistT  866.526.9426F 858.638.4725E j[redacted]@ftdi.com ––––�...⇄ Companies, Inc4830 Eastgate Mall  I  San...

Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations

A full refund has been processed as requested. We have sent confirmation of this to our customer via email.  Regards, [redacted]Customer Service SpecialistT  866.526.9426F 858.638.4725E j[redacted]@ftdi.com ––––�...⇄ Companies, Inc4830 Eastgate Mall  I  San Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations

We spoke to customer by phone and explained the process and what occurred with her order. Order had been refunded in full previously. In addition, we previously gave her a $15 make good coupon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  While I am glad they are refunding the fee which I considered illicit, they still did not acknowledge the unethical business techniques with which they use to extort extra fees from their customer.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Morning, ProFlowers  website offers delivery details throughout the order process.  Orders placed a week out from Valentine's day incurred a standard delivery charge ranging from 9.99 - 14.99 based on the item being delivered.  As the Valentine's day got closer there would have...

been additional fees to guarantee Valentine's day delivery.  This was displayed on the confirmation page prior to customers confirming the order. Our sincere apologies that this was not explained to the customer at the time he was placing his order. Sincerely,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  As of May 31st, the company has followed through with their promise. Thank you for all you have done to help resolve this.
Regards,
[redacted]

I have been in touch with this customer and made arrangements to pay for her overdraft fee. I verified with her that the hold on her account did drop off and is no longer an issue.Regards,
[redacted] S[redacted]Customer
Service...

SpecialistT  866.[redacted]F  858.[redacted]E  js[redacted]@providecommerc...⇄ An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall  I  San
Diego, CA 92121
v

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, they did send out a replacement order but was different than what we had ordered..They had mentionedd it was because it was seasonal.. we had no choice but to accept.. the order arrived as they said it would and the first problem was the card we had written.. my wife saves every single card that was ever written by me or my kids..  all the text that I had provided was on the card and written correctly. The biggest problem was, below our note to my wife\mother , was an apology from the company. I appreciate the fact they wanted to write a note apologizing to my wife for the delay in the gift, why did they have to put it on our special note. Secondly, and most importantly, nine of the 12 strawberries were damaged. They were cracked and a few of the strawberries were broken open.. I was so irate and disgusted that I couldn't even call any more to complain.. i'm completely fed up with this company and it's attempts to appease us. I will not order from them anymore .. I will however, do everything in my power to spread the word about how bad the company is and how poor their customer service is. Speaking of customer service, I never received a phone call at all from the company. If I did, A message was never left informing me of an attempt to contact me.. Again, poor customer service
Regards,
[redacted]

Good Afternoon, We have reviewed this recipients complaint and do sincerely apologize for the delivery issues with her order.  Please advise this customer we have scheduled a new floral order to go to the original Business address before noon on January 16, 2018.  In addition we have...

refunded this sender in full.Best Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] however the refund was not issued until after October 6, 2016. It was not issued at the time ProFlowers stated to the Revdex.com that it was, hence my reason for not calling them back. ProFlowers requested a call when I receive the refund not before. As of today the refund has been received. The issue resolved. Will not conduct business future business with ProFlowers.
Regards,
[redacted]

To Whom It May Concern,
We apologize about any confusion the customer may have experienced with our promotional offers. We have researched order [redacted] and a refund of $54.00 has already been processed.
Please let us know if we can be of further assistance.
Thank you,
[redacted]...

[redacted]
Email [redacted]

To Whom It May Concern,We have researched this order [redacted] in which a full refund has been issued, due to customer having requested it canceled.Please let us know if further assistance is needed
Thank you,
[redacted]
Corporate Customer Service
SpecialistFTD
Eastgate Mall
San Diego, CA
Phone: [redacted]
Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Morning, We have reviewed this customers complaint and our records show that this customer has filed a chargeback with [redacted]incurred [redacted] claim / unauthorized charge / all info sent to [redacted]Once this action is initiated we are unable to take any action on the...

order.Sincerely, [redacted]

Good Morning, We have received the customer's complaint
and a request to have this order refunded in full.  Our ProFlowers
Florist Express representative has advised me that this order # [redacted] was
refunded in full $75.51.Sincerely,[redacted]

Good Afternoon, We have reviewed this customers order #[redacted] and see that the order was in fact deleted and that the pending authorization in [redacted]'s [redacted] was voided s of 2.12.2017.  Please see the account notes below. Order was deleted. Processed reversal (Unique...

Transaction ID #[redacted]) Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are so sorry - this is not at all the experience we wanted our customer to have. We refunded the order in full on 05/16/2017. The customer's refund was processed right away and will be available in accordance with how quickly the customer's financial institution posts it. As requested, we have...

sent a replacement for delivery on and included an apology note. Please let us know if there is anything more we can do to help. [redacted]Customer Service AssociateT  866.526.9426 ext 6749E  j[redacted]@ftdi.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Upon checking my credit card account It seems I never received a refund.  Please issue the refund so I can resolve this matterRegards,[redacted]