Mineko Marine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.NOTE: I clicked the radio button that included the vase, so to keep saying I didn't order only drives ma (the customer) that much further away from you company and service, as well as anyone I come in contact with that wants to order flowersIf you as a company/individual have to be right, then you got itI will no longer argue with you about the issueI was the ordering customer and by no means an a computer noviceHave a good day and enjoy your artificial win i.ebeing rightIf being right is worth losing the money from everyone that I know that may have used your company for future needs, enjoy your income loss.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint is not one of promo codes & discounts, as claimed by the representativeThe problem is that this company HIDES charges in a preditory mannerFurthermore, this company is clearly aware of the problem, yet refuses to fix this ongoing issueShipping charges and added fees should be clearly marked, not 'snuck in' in a deceitful way.This company runs P***, ***, *** ***All large businesses that use this horribly malicious shipping charge tacticAnd each of these businesses have negative reviews strewn across the web of people bein disgusted with how they do not clearly disclose their charges and feesWhen will they finally rectify this situation??
Regards and thank you for your time,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company unilaterally decided to issue a partial refundAn inferio idea was delivered one day late, which defeated the purpose of the purchase.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. After I contacted the Revdex.com and the business received the complaint, the business reached out to me to indicate it was working to resolve the issue. The business indicated what it was going to do, and did so. The business then followed up to make sure the delivery occurred
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,Thank you for contacting us regarding this matterWe have removed the customer from receiving promotional emails, we have also sent a message to our technical team to ensure this request is completedI emailed the customer advising there is a two week time frame for the emails to cease
Provided the customer with our corporate line in case he receives more emails after the two week period.Please let us know if we can be of further assistance.Thank you,*** ***

Because our florist was unable to deliver the basket our customer requested we issued him a complete refund on 11/11/
*** ***
Customer Service Specialist
* *** ***
* ***
An *** *** Companies, Inc
Eastgate
Mall I San Diego, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Proflowers refunded the amount of shipping but not the 20%This original offer included both and I will not be happy until the entire amount is refunded (plus possibly a credit for me trouble) I believe the upselling on their website and the way they don't disclose the change in prices is designed to intentionally mislead customersThis practice needs to stopIf they know that they can't offer two promo codes then they shouldn't offer to in the first place If it is a problem with a certain product not being eligible for a promo, then they should not advertise that it is during their checkout process It just sounds like they are blaming their systems for their fraudulent advertisingThe responsibitly falls firmly in the companies hands to correctThey control the entire processIf it can't be fixed, then turn off the up selling advertisementsThat would have saved me over $]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
So if I paid $to Shari's berries with the voucher for chocolate covered strawberries and they were not deliver, then Sharri's Berries just takes a loss of that? That's hard to believe, especially given the fact that it was UPS' fault and they said I would have to contact Shari's berries because the shipping company refunded them

To Whom It May Concern,We have researched order *** and a full refund of $101.38, was issued back to the customer, as the total amount charged to the customer's credit cardWe can not issue a refund more than what the customer paid for the order. We have issued this refund in
good faith, as the tracking for the orders show they were delivered.Please let us know if further assistance is needed
Thank you,
*** ***
Corporate Customer Service
Specialist
FTD
Eastgate Mall
San Diego, CA
Phone:
Email: ***
*** * *** *** *** * *** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this was my desire resolution. I consider this complaint resolved
Regards,
*** ***

Good Morning, We have reviewed this customer account and show that upon request from the customer on 10/2/we have reversed the second authorization created when the order was modified. This was processed successfully. When an order is placed in our system an authorization
is created. Tis is a essentially a hold on funds that generally shows as a pending transaction on the customer's account. When a modification is done to the order a second authorization may be created, most likely when the cost increases on the order.We sincerely apologize for any frustration or inconvenience caused and we have refunded the customers order # *** full as a courtesy. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon, We have reviewed this customer's order number *** *** order was delivered on Feb 14th, a day later that originally scheduledthe order has been refunded in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, We apologize that *** *** order was not delivered prior to noon as he requested*** *** contacted us on 12/25/to advise us of the late delivery and we issued a refund of his shipping fees in the amount of $at that time*** *** then contacted us on
12/27/to advise that the berries were smashed
We issue a refund for the remaining amount of $To date; this order has been fully refunded in the amount of $Again we apologize for the late delivery and smashed berriesPlease let us know if we can be of further assistance
Regards,
*** ***
Special Programs Support Agent Customer Service Specialist
* *** *** ***
* ***
* ***
An FTD Company FTD Companies, Inc
Eastgate Mall I San Diego, CA
FTD | ProFlowers | Shari's Berries | Personal Creations | ProPlants | Cherry Moon Farms

Good Morning, This customer used a *** that had a $value. When ** contacted us we refunded the order in full which reactivated the *** code, ***customer emailed back upset about ***: I emailed: Please accept our apology for any misunderstanding
regarding your *** valueWhen you placed order *** you used a *** that had a value of $We later refunded that order and the *** replenished at that time for the amount of $That *** has since expired and is now worth the paid valueIf you received an email that the code was worth $that was a typo on our partWe are willing to honor the $valueWe have created a new code for $40.00, ***, with an expiration date of 12/15/2017.The *** has been deactivated. At this time the customers paid amount of $has been refunded and the courtesy code provided is good until 12/15/2017.Any type of refund for the code (***) would need to go through ***.Thank you,

We can only refund the customer the amount charged by usAs such, we have refunded the $The customer purchased a *** offering $off for the $voucher purchaseThe $cost of the voucher was not paid to usThe customer can contact *** to receive the $cost back via refund or
the purchase amount can be transferred toward another *** purchase
*** ***
Customer Service Specialist
P: (858) 729-ext***
F: (858) 638-
E: ***