Mineko Marine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I spoke to the customer service representative yesterday and find that this resolution would be satisfactory to me. I will wait for the business to perform this action on June 10th and, if it does, will consider this complaint resolved
Regards,
*** ***

As requested we have refunded and replaced our customer's orderWe have sent apologies to both the sender and recipient
*** ***Customer Service Specialist
* *** * *** * ***
FTD Companies, Inc Eastgate Mall I San Diego, CA

There was another issue with this order and we ended up issuing a complete refund
*** ***
Customer Service Specialist
* *** * *** * ***
FTD Companies, Inc Eastgate Mall I San Diego, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved do to the fact that even though Proflowers has stated that I will not receive a refund I have received notification that I will be receiving a refund in full The biggest complaint with the company was that the way they have the website set up is sneaky and allows for the company to more easily sneak in hidden fees and charge extra They just need to redo the website and make it customer friendly
Regards,
* ***

Good Morning,We have reviewed this customer's account and see that an email was sent out on 2-15-confirming the refund of the items on order # *** ordered in error in the amount of $126.06. The total amount charged to this customer was $89.73. All items initially ordered
were delivered. We agreed to refund the items the customer stated they had placed into their shopping cart in error.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear[redacted]Thank you for contacting ProFlowers regarding your recent order.  We have reviewed your order and verified that it received the best of the promotions for which your order is qualified. This promotion included a free vase valued at $6.99, a free personalized E-card valued at $1.99,...

as well as our Rocky Mountain Chocolates valued at $14.99.
As a courtesy we have applied the 20% off to the item price as the promotion offered. Your refund of $4.39 (20% of $21.98 product cost) was submitted to the original method of payment. Please allow up to 7 business days for this refund to process with your financial institution.   
 
 
[redacted]
Customer Service Specialist
P: (858) 729-2800 ext. [redacted]
F: (858) 638-4725
E: [redacted]ftdi.com
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

Good Morning,
We have been contacted by this customer [redacted] regarding the order she placed with us.
Our records show a full refund was processed on August 23, 2016.
Thank you
[redacted]

Refunded our customer in full. Called spoke with him to advise of full refund and to let him know had he called us initially we would have refunded him no questions asked. We always take our customer's at their word.
[redacted]
Customer Service Specialist
[redacted]
[redacted]...


[redacted]
FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

We processed a full refund for our customer's order as requested and sent her an email confirming this.
[redacted]
Customer Service Specialist
T 866.526.[redacted]
F 858.638.[redacted]
E [redacted]

FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121

Customer placed 4 orders with us on 2/10/2016 for 3 different recipients and none of the orders total $204.00. All of these orders have been issued refunds (some partial and some full). All the refunds processed total $209.87. Also one of the orders was replaced at no charge. I have put in a call...

and left a voicemail for the sender to go over the issue with him.
[redacted]Customer Service Specialist
[redacted]
FTD Companies, Inc 4840 Eastgate Mall San Diego, CA 92121

Called spoke with our customer. Let him know refund had already been issued. Setup a replacement order for delivery on 2/26/2016 as requested
[redacted] Customer Service Specialist
[redacted]
FTD Companies, Inc 4840 Eastgate Mall San Diego, CA...

92121

As requested we have issued our customer a full refund and notified her of this via email.
Regards,
[redacted]
Customer Service Specialist
[redacted]
 
–––––––––––––––––
FTD Companies, Inc
4840 Eastgate Mall  I  San...

Diego, CA 92121

We have issued a full refund of the order as requested and emailed confirmation of this to our customer. We did try to reach our customer by phone as well but there was no answer.
 
Regards,
 
[redacted]
Customer Service Specialist
[redacted]
F  [redacted]
E**...

[redacted]
An FTD Company
–––––––––––––––––
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Pro Flowers resolved this complaint very quickly; and they were very kind.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon,  This customers' order has been reviewed.  Our sincere apologies that 2 attempts at fullfillment did not meet the customers' expectation.  This customers concern has been forwarded to the appropriate department for review.  Additionally the order has been refunded...

in full per the customers' request in the amount of $108.15. Sincerely, [redacted]

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.]Regards,[redacted] They replenished my $30.00 [redacted] code but gave me 1 day to utilize it which was not reasonable [redacted]