Mineko Marine

Namaste Sir or Madam at the Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory enough to me, even though I already ordered from a different company, From You Flowers, a bouquet for tomorrow, so that now two bouquets of red roses instead of only one will apparently arrive tomorrow The other weeks will be fine as I will not order further flowers from From [redacted] I will wait for the business, ProFlowers, to perform their promised actions and, if it does, will consider this complaint resolved Regards, [redacted] **

To Whom It May Concern,We have researched this order [redacted] in which a full refund has been issued, due to customer having requested it canceled.Please let us know if further assistance is needed Thank you, [redacted] Corporate Customer Service SpecialistFTD Eastgate Mall San Diego, CA Phone: [redacted] Email: [redacted] / [redacted] Style Definitions */

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.]Regards, [redacted] They replenished my $ [redacted] code but gave me day to utilize it which was not reasonable [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Upon checking my credit card account It seems I never received a refund Please issue the refund so I can resolve this matterRegards, [redacted]

Good Afternoon, We have reviewed this recipients complaint and do sincerely apologize for the delivery issues with her order Please advise this customer we have scheduled a new floral order to go to the original Business address before noon on January 16, In addition we have refunded this sender in full.Best Regards,

Looking at the order it was cancelledI don't know if this is something our customer requested or was done in errorIf it is our error we're offering to replace the order at no chargeI've both called and left a voicemail and emailed her regarding this issue [redacted] Customer Service Specialist [redacted] FTD Companies, Inc Eastgate Mall I San Diego, CA

Good Afternoon, We have reviewed this customer's order # [redacted] and see that the order has been refunded in fullPer the customer the recipient is allergic to flowers and refund was processed in the amount of $

Customer was refunded same day fee on 2-11-and a refund confirmation was sent – per customer preferred resolution – we refunded balance of shipping and sent a $make good coupon for good will [redacted] Customer Service Specialist [redacted] * [redacted] FTD Companies, Inc Eastgate Mall I San Diego, CA

We called our customer let her know that the requested refund has been processed We educated her regarding the difference in regards to which products are hand delivered and which are delivered in a gift boxOur customer was agreeable to the resolution and stated she will call to order flowers in the future and specifically request flowers in a gift box Regards, [redacted] Customer Service Specialist T [redacted] F [redacted] E [redacted] An FTD Company ––––––––––––––––– FTD Companies, Inc Eastgate Mall I San Diego, CA

Though we were unable to cancel this order we have refunded it in fullOur apologies for any confusion regarding the shipping and handling feesRegards, [redacted] Customer Service Specialist [redacted] [redacted] An FTD Company–––––––––––––––––FTD Companies, IncEastgate Mall I San Diego, CA

As of 12/5/17 we have refunded the customer for the free shipping plus we also included care and handling as well. A refund confirmation email has been sent to the customer. [redacted] *** FTD Companies, Inc.4840 Eastgate MallSan Diego, CA 92121Phone: [redacted] ***... [redacted] @ftdi.com

[redacted] Thank you for bringing this matter to our attentionWe have reviewed the customer comments and account and we can confirm that the order has previously been fully refundedIf there is anything further we can assist with please do not hesitate to contact us Thank you, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom It May Concern; Thank you for contacting us regarding *** *** order; we apologize for any confusion and disappointment with the shipping fees associated with this multiple day gifts*** *** satisfaction is important to usWe would be happy to refund $to her order to help with
the cost of the shipping fees
Please allow 5-business days for the refund to processThis is an amazing and thoughtful gift and will certainly bring a joy to the recipients; we appreciate the chance to be a part of this special occasionPlease do not hesitate to contact us should further assistance be needed
Sincerely,
*** ***
Special Programs Support Agent Customer Service Specialist
T *** *** *** * ***
E [email protected]
An FTD Company FTD Companies, Inc
Eastgate Mall I San Diego, CA
*** * *** * *** *** * *** *** * *** * *** *** ***

Customer was refunded in full for the entire order - $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and accept it only because I got a full refund.I still believe they are running some type of bait-and-switch scheme, as they sent an inferior product twice without forewarning me or explaining in small print that the product could be switched to lower quality(The only reason I found out was that the recipient sent me photos.) From my research, it looks like the violated California's Civil Code Section 1770.Please respond if there is any way to report my suspicionsI will assume that I need to contact the Secretary of State (?)
Regards,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Morning, We were contacted by this customer on asking us to refund the order. The refund was processed in f8ull in the amount of $and a refund confirmation was sentSincerely, *** ***

To Whom It May Concern,
We apologize for any confusion, as it is not our intent to mislead any of our customersOn the home page of our website, down towards the bottom our promotional policy is stated, please see below;
"Certain products not eligible for offers or discounts (including clearance items), and such designation will appear on the product detail pageLimit one offer or discount per orderOffers and discounts will appear at last checkout screen and cannot be combined with other offers or discountsOffers and discounts do not apply to gift cards or certificates, international or same-day delivery, shipping, care and handling, personalization fees, taxes, third-party hosted products (e.gwine)Unless otherwise specified, Free Vase offers, if any, are valid for Glass Ginger VaseFree Shipping offers, if any, are valid for standard delivery"
Per our customer's complaint: Disputed Amount: $
We have also researched the transactions associated with order ***, please see below:
Per our bank of record:
Credit Card Credit USD TRANSMITTED Aug 12:04:AM
Credit Card Credit USD TRANSMITTED Aug 10:35:AM
Credit Card Credit USD TRANSMITTED Aug 10:35:AM
A refund of $54.00, has already been processed
Please let us know if we can be of further assistance
Thank you,
*** ***
Corporate CS Specialist
FTD Companies, Inc
Eastgate Mall
San Diego, CA
858-729-ext *** CCSS 866-526-
Email ***