Moore-Built Construction & Restoration, Inc.

We have verified that we did handle our customer's return accordingly. Our customer was emailed three Kohl's Cash in the following amounts:$8.82- 225050171506505$16.28- 225052987042541$4.90- 225050795114602Which is $30.00 all together.  Also, our customer was provided credit in the amount of...

$26.72. The customer has been reimbursed in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has failed to answer the other question at hand as to why their social media staff refuse to respond. Someone in this department needs to be re-coached, or, ideally, fired. Kohl's has yet again committed to ignoring their customer by not fully answering the questions I clearly laid out in this complaint. Is reading difficult for Kohl's staff?
Regards,
[redacted]

Our records show the return for Kohls.com order #[redacted] was processed on 12/16/15. $3.22 was processed back to the customer's Discover card ending in [redacted], and the $30.00 as a Corporate Refund. We advise the customer contact our Corporate Refund Department at ###-###-#### if they still have not...

received this. We apologize for any inconvenience.

We have processed a return for the missing item from Kohls.com order #4384055902 on 12/22/15, back to the customer's MasterCard ending in 3498. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

In order to resolve our customer's concern, they need to call in and speak to our fraud department directly. We have attempted to reach out to him directly and have been unsuccessful.

We would like to research our customer's concern further. The following information will be needed from the customer so we may research on our end:What address was the package sent to?How was the merchandise purchased, online or in store?

Our records indicate that a credit for Kohls.com order number  [redacted] has already been processed back to the customer's account. The customer was credited for the shipping charge on 10/01/15, and the return credit was processed on 10/15/15. We apologize for the inconvenience.

We have processed a refund for our customer. The amount of $81.80 was credited back to the customers Kohl's Charge and we emailed our customer Kohl's Cash in the amount of $42.00. Please advise our customer to allow 3-5 business days to reflect on their Kohl's accounts.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] This is acceptable providing I will receive the applied amounts.  As of today 01/03/17 I have not yet received.  I'm not trusting that Kohl's will honor this remedy.  I will have to say I have never made a purchase from a business that I did not receive the product and was not able to receive a refund.  I have always been prideful of my shopping, I would here of these horror stories.  I will no longer shop Kohl's for Christmas gifts in the future.  I would also like a contact name and number should I not receive the refund.  I have been told I would receive the refund several times.  thank you 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the disappointment, but stand behind our previous responses. As such, we consider this matter closed.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service.Our customers are very important in our continued growth and success, and our...

priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated.We have processed a return for the missing item from Kohls.com order #[redacted], back to the customer's American Express ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize fro any inconvenience.

We apologize for the inconvenience and frustration our customer
experienced regarding her most recent store visit. We have applied a $20.00
credit to our customers Kohl's Charge ending in 9345.

We
apologize for the disappointment. As dollar off coupons, such as Kohl's Cash,
are applied prior to percentage off coupons, the discounts were correctly
credited to the Kohls.com order ending in 8297. Additionally, our records
indicate that items in this order were returned on December 24. As...

such, a
refund in the amount of $9.90 posted to the VISA card ending in [redacted]. A
prorated amount of Blue Kohl's Cash was also issued, via email, with a
redemption period of 30 days. On January 3, we returned the additional items in
the amount of $7.68, which will post in an average of seven days to the same
payment method. Finally, Blue Kohl's Cash in the amount of $84.69 was also
issued, via email, with a redemption period of 30 days.

A return for SKU 89028994 was processed on 12/29/15, back to the customer's Master Card ending in 7588. Additionally,  the customer's Revdex.com complaint has reached the highest level in our company and we regret the frustrations she endured. We recognize the importance of providing great service at all times. We make every effort to ensure that  interactions with our associates are more than satisfactory and that customers receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and that our associates did not provide the service anticipated. Please know these concerns have reached a high level and the feedback has been provided to the appropriate channels for internal review. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon the completion of the funds back to my account. Thank you so much for your help in this matter.
Regards,
[redacted]

Upon review of our customer's concern, a credit was processed on November
2, 2016 to our customers Kohl's Charge. We processed a return for 5 dishes
altogether.

We apologize for the inconvenience our customer experienced
with Order 5253710281; we have processed a full refund for $175.35 to the Visa
ending in 1400. Please allow 7-10 business days for it to post to their credit
card account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I find it very sad that Kohl's is refusing to take responsibility for the issues their registry has caused.  Apologizing for the "customer's frustration" is not the same as apologizing for the horrible customer service received by myself, my husband, and my guests and for the time, energy, and extra money I have had to spend due to the many mistakes Kohl's has made during the registry process.  You clearly, did not read my issues because Kohl's stores do NOT allow exchanges for registry items.  We have already returned all of the broken items and did not receive enough store credit to repurchase the original items.  I am from Wisconsin and my very large family who has supported Kohl's forever is extremely disappointed with the disrespect Kohl's has shown me.  They are all very sad that they will no longer be shopping at Kohl's due to these issues and the fact that Kohl's refuses to solve them all.  I would expect much better customer service from a midwestern company. :(
Regards,
[redacted]

We
deeply apologize for the incident and appreciate the feedback. We will send
applicable corrective action to our fulfillment center, in hopes that this does
not happen again. As an invitation to shop with us again, we will send a $25.00
Kohl's gift card, via mail, which you should receive in...

7-14 days. If there are
any further questions regarding the specific incident, please contact Kohl's Risk
Management, via phone, at 262-704-1764.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached the mailer I received and it CLEARLY says "Black Friday Deals - Shop Kohls.com starting at 12:01 on MONDAY Nov 20I have spent four hours attempting to resolve this and only encounter incompetence, liars (like the manager who promised a refund but did not deliver) and people who cannot read their own materials. The $50 is insufficient to resolve at the matter.
Regards,
[redacted]