Moore-Built Construction & Restoration, Inc.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I lost my money($40 Uber ride) and time (3.5 hrs) because of undelivered merchandise. Since Kohl's delayed my reimbursement and lack of effort to resolve my issue, I had to borrow money and pay high interest fees. I want to be compensated in the amount I spent. In addition, there is a late fee and other charges placed to my account that I want to be waived.
Regards,
[redacted]

We have mailed out our customer replacement gift cards to replace the original ones used in the order. If our customer would still like the gift card and the coupons , we are more willing to send it to her for the inconvenience.

We apologize for the disappointment; however,
all inquiries made through the Revdex.com are addressed via the same channel. With
this being said, we...

respectfully decline the desired settlement request, as the
item was inadvertently placed on the discount rack and did not have a
clearance sticker on it, indicating that the product was on clearance.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it satisfactory. My unites complaint was escalated to [redacted], who responded in a timely manner and resolved the issue, promptly. I appreciate ALL of her assistance, and she has given me a reason to return back to Kohl's for my shopping needs.
Regards,
[redacted]

Our customer was credited the remaining $3
on August 16, to the Kohl's Charge card ending in 5903. We have also made the
business decision to credit an additional $10 off the order, for the frustration.
Please allow an average of seven days for this credit to post. We deeply
apologize for the...

inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am NOT at all satisfied with the two sentence response I received. None of my several issues were addressed. All I got was 'I'm so sorry. here's a $30 gift card to shut you up. No one cares enough to call you and make sure you're happy. And to top it off, I'm just going to inconvenience you more and make the customer call corporate". THIS IS NOT OK!!!!!!!!!! Look at the pictures of the garbage I've received. 
Regards,
[redacted]

We have processed a credit for $10.00 back to the customer's Kohl's Charge account as a one-time courtesy. We advise our customer to allow 10-14 business days for the credit to appear.

We pride ourselves on our hassle-free return policy. Additional information for our customer about this policy can be found here: https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policy. Our customer was accommodated with a Kohl's Merchandise Credit, which aligns with our...

policy.

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to reply with a copy of her receipt for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, the package was finally received 15 days after the order was put in, and at no point, Kohl's customer service rep or the responding party here on Revdex.com showed any care to help tracking the package when there was no information updated. no response regarding their horrible customer service provided. not an apology for this nightmare as a customer experienced.  Based on this "Don't care" attitude showed by Kohl's here. this response is not accepted. Package received is just part of the complaint, the bad customer service experience is another part of the complaint, and the 2nd part is not being addressed at all. 
Regards,
[redacted]

At this time we advise the customer to reply with their Kohl's Yes2You Rewards ID number for further research.

The refund was processed on January 4, 2015. We ask the customer allow an average of seven days for the credit card refund to be visible on her end and seven to ten business days to receive the Kohl's Merchandise Credit in the mail.

We apologize for the customer's disappointment in our promotion. We are continually looking for ways to best meet the needs of all
customers and in turn, improve their experience. The customer's feedback is appreciated and will be taken under careful consideration.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951148, and find that this resolution is satisfactory to me. 
Regards,
Ting L**

We regret to learn the customer's package was lost by the carrier. We can confirm a refund was processed on January 9, 2015. The customer will see the refund on her end in an average of seven days.

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific...

brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

We apologize for the inconvenience and frustration our customer experienced with her order. We have no way of confirming if the customer's packing slip was sent in error to someone else. Also, the packing slip does not contain information that would allow access to our customer's personal information.

We apologize for the inconvenience our customer experienced with Order 6902955256. We are partnering with UPS to conduct a trace on the package since they confirm delivery. UPS states they will start the investigation and follow up within 8-10 business to see if they are able to locate the...

package.

We apologize for the inconvenience and frustration our customer
experienced with online Order 5812138787. We have processed a $15.00 credit to
our customers Kohl's Charge ending in 6800. Please advise our customer to allow
3-5 business days.

We apologize for our customers frustration. We have processed a credit to our customers Kohl's Charge card ending in 8104, in the amount of $31.43, on October 2, which will post in an average of seven days. He is welcome to donate, or discard the shirts that were delivered in error.