Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is highly unacceptableThe items I ordered were not out of stock when I ordered themThe items I ordered were not fulfilled until after Black Friday, thereby causing them to be out of stockThis puts your company at fault for my order not to be fulfilledMy order should have been processed and shipped prior to the in-store Black Friday saleEvery other time I have ordered online, my order ships within 1-days, not 4-days laterI believe the very least you could do would be to offer me a rain check for the items I ordered (and did not get) for this mistake on your part
Regards,
*** ***

We apologize for our customers frustrationWe are unable to locate the original purchase receipt to match the return receipt our customer submittedHowever, as a courtesy we have submitted a request for a Kohl's Merchandise Credit (KMC) to be sent to the customer in the amount of $Please
allow 7-business days for our customer to receive this via mail

Kohl's apologizes for any frustration our customer may have experiencedPlease advise customer we can honor the cancelled order's price, but we will have to charge the current price and refund the difference afterwordsIf customer wants to place this order please ask the customer to call
855-564-and provide reference number 161223-

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My apologies, I did not see the earlier messageThis is not acceptable as they did not refund the full amountI also should not have to call and spend more of my time for their mistake to have late fees reversedThis has been a horrible experience.Thank you,*** ***

The reason why I feel that this is not a adequate response to my complaint is that they are responding in the standard way "here is your gift card back" No! I would like to ensure that the process is changed or altered to contact the customer in some why letting them know that the order has been cancelled I was waiting for this order, and it is unacceptable for them to blow it off and act like its no big deal The customer service representative has no concern what so ever that my order was cancelled, or that no contact was made

We
apologize for the disappointmentWe verified the Kohl's Merchandise Credit
(KMC) was used by an unauthorized third partyAs such, we have restored the
value in the amount of $122.00, on the KMC ending in 6696, which is available
for immediate use

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI will be happy with this response once I actually hear from Kohls and have my issue resolvedThis is the same response I've heard from at least different customer service representatives via phone with no resolution
Regards,
*** ***

More information is needed in order to research our customer's concern:Is the customer able to confirm the order number?Can the customer please attach the image of the item received?Please have the customer attach the order confirmation below?

We have applied a credit to our customer's gift card ending in *** The amount applied is $and that is effective as of December 22,

If you read Kohls response, there is no resolution at all...a simple apology for ruining christmas for half my family is unacceptable

We stand by our previous statementAt this time, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was unable to reach their websiteI sent the error message and screen shots to the customer service, they never got back to me While I was traveling, if I can't use their website, how was I supposed to use these coupons? I don't think their response answer my initial question.Thanks,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The fact that they were going to get in touch with me on Monday or Tuesday, but did not, is testimony of the arrogance of their employeesI spent my precious time and gas trying to have the issue resolved and expected them to get back to me in vain. They can keep the item and the $
Regards,
*** ***

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order #***Our records show we sent the earned promotion to [email protected], on two separate occasionsThe e-mail was not returned, and we have no indication that the message was undeliverable
Regrettably we are not able to print new physical Kohl's Cash for the customerHowever, we would be more than happy to either honor the Kohl's Cash on a future Kohls.com order, or credit the amount directly to the customer's Kohl's Charge accountWe advise the customer to reply with her preferenceWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am pleased to learn of Kohl's reimbursement of the long overdue credit. However, they have not reimbursed me for an additional $of accumulated interest that appears on my latest statement
Regards,
*** ***

The
sale price of the t-shirt was $Our customers discount on this item totaled
$2.99, as she had a 20% off coupon, so the price she paid for this item was
$With tax being credited back, the return price was $12.99. As
such, we consider this matter closed

We
apologize for the disappointmentOn January 8, the credit was initially
issued, however, was inadvertently canceledAs such, on January 22, we
reprocessed the credit, in the amount of $13.97, which will post to the Kohl's
Charge card ending in in an average of seven days

We are very sorry for the inconvenience and frustration our customer has experienced in regards to their most recent orderWe will be more than happy to research our customer's concern Is the customer able to provide an order number to research further?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to resolve my issue within customer services and was placed in on the phone with a very closed minded representativeWhich I filed the complaint with the Revdex.com because your customer service representative did not assist meFurthermore the valid charges are proof of the duplicate orders I had to place and have yet to receive the itemPlease provide me with some assistance besides a generic response
Regards,
*** ***