Moore-Built Construction & Restoration, Inc.

We stand by our previous statement and at this time, consider the matter closed

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's agreed to adjust all discounts after I reorder the rug and to overnight it before I leave for vacation however i'm leaving on Friday and have not yet received their confirmation that this is in fact in placeI have emailed all morning but no response.
Regards,
*** ***

As our customer was never charged for the initial order where the price of the shoes were $59.99, we respectfully decline our customers request with receiving additional compensationOur customer is welcome to return the shoes to any Kohl's store for a return value in the amount of $

We
apologize about the inconvenienceOn November 16, we credited our customer in
compensation for the item that she did not receive, in the amount of $15.48,
which will post to the Kohl's Charge card ending in *** in an average of seven
days

We apologize for the inconvenience and frustration our customer experienced due to their wedding registry We have partnered with our registry department to research our customer's inquiryOnce a response is received, we will be happy to reach out to our customer to notify of our findings

We stand behind our previous response, and apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did revieve the Kohl’s cash and refundHowever, the entire thing took too long, was very unprofessional and I feel I would like a further explanation as to why I was never contacted through this whole processI feel that I was made promises that were not kept, and pushed around from person to personI feel that customer service was difficult to deal with and I was unable to contact anyoneTold they would not call or have anyone call me back because they are a call center and make NO call outI want to be compensated for the time it took Be to deal with the matter, as well as refunding me my money after the holidayThis took almost days to resolve! I want something better than my money back. Pleaee reach out to me ASAPAlso, I’m glad I contacted the Revdex.com but it’s sad that this is how I had to have my claim handled!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Kohl's refunding my order because at this point I do not have any of my items and am not guaranteed any of them I would still like to receive the back to school items for my kids I have confirmed that the resident has received one of the packages but the other does not arrive until MondayShe said she would ship them to me and I could reimburse her for the shippingHowever, what if I do not get the items? What course of action can I take? I am ok with tracking down the resident and arranging to have the items mailed to meHowever, I do not feel I should have to pay to have her ship them to the address I originally requested from Kohls.com. I would like Kohl's to reimburse me for the shipment of the items from OR to IN I am going to ask that she ship them as soon as possible because School starts for us on August 9th and my kids are looking forward to wearing new shoes
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I still do not think that they understand the problem, and they just issued the refund to make it go awayHowever, they did issue the refund and that is what I asked for
Regards,
*** ***

We stand behind our previous decisionAs Kohl's Cash is non-transferable we respectfully decline our customers request for compensationAs such, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The ordered was not canceled because the items were not in stockThe ordered was canceled based on the actions of one of your customer service employeesThe vendors response is a general response that does not totally address or resolve my issuesI have been charged four times for the same items and have yet to receive any of the items from any of the duplicate orders and the items are not out stockCan someone from Kohls be considerate enough to reach out to me with an open mind and a solution rather than a general response that does not resolve my issue?
Regards,
*** ***

Upon review of our customer's concern, we have received confirmation that the email generated by our rewards department was opened on December 07, This was confirmed via email *** At this time, we consider this matter closed

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for your assistanceIt is amazing that I have been asking for the same thing for over a month and yet in a few hours you are able to get a response from the company to do something they kept telling me they could not do I greatly appreciate your assistance with this matter
Regards,
*** ***

Our customer has a history of contacting Kohl's in regards to missing items and creditsThe item he sent back to our fulfillment facility is specifically intended for Kohls.com ordersUpon further review of our customer's concern, he did send in transaction information for a store purchase but we
have no way of confirming what was in the packageAll in store purchases must be returned to the storeAt this time, we consider the matter closed

We apologize for the late arrival of the customer's package and thank him for his feedbackTo accommodate the customer for the late order, we offered a 20% credit on a recent purchase and 20% off and free shipping on the customer's next Kohls.com purchaseIn accordance with our hassle free return
policy, we are able to issue a refund if the customer decides to return the late order

We have reviewed our customer's concern and have applied a credit of
$to our customer's Kohl's Charge ending in

We
apologize for the delayOn January 17, our records indicate the refund, in
compensation for the missing item, was generatedAs such, a $credit
posted to the Kohl's Charge card ending in 1034. Blue Kohl's Cash in the
amount of $was also issued, via email, with a redemption
period of
daysAs the Kohl's Cash earned on this order was subsequently redeemed, the
return value was deducted by $However, as a courtesy we sent a $
Kohl's Merchandise Credit (KMC), via mail on February 6, which will be received
in an average of 7-business days

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The company initially refunded me $but after speaking with multiple customer service reps, I was refunded the additional $I now find this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the disappointmentAs
the package was not received we canceled the gift card, on January 9, and
issued a credit in the amount of $100.00, which will post to the VISA card
ending in in an average of seven days

As
the Kohls.com order ending in *** was canceled, in accordance with the
Kohls.com Terms and Conditions, a new order would have to be resubmittedFor
questions regarding Kohl's Charge accounts, please contact Kohl's Customer
Service, via phone, at 1-800-564-Further, we
respectfully decline the
compensation request and consider this matter closed