Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not resolve my complaint and the horrible service I received form your companyWhy couldn't you just have shipped me the item that I paid for? Also the item I received was half the cost of the item I purchased, but I have to wait to get my money back? That does not make sense I have shipped the item that I never ordered backI expect a full refund today You have no problem charging for the item when ordered, but I have wait to get my money back?Also, why has no one from your corporate office called me to address thisI guess you do not value your customersWorst experience ever
Regards,
*** ***

We
stand by our previous resolutionIf the product is not delivered, via USPS, by
February 27, we will issue a full credit to the original form of tender

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint closed, unresolved.
Regards,
Samuel ***

We
have confirmed that the customer spoke with Kohl's Corporate Refund Department, on
January As such, three separate Kohl's Merchandise Credits (KMC) were issued, via mail, in the amounts of; $98.82, $201.06, and $Please
allow an average of 7-business days to receive
this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Good morningI received a phone call late yesterday from a Kohl's corporate office employee who was able to issue the refundI am just waiting for the bank to process the credit, but it has been handled by Kohl'sThank you.
Regards,
*** ***

We have
applied a credit to her Kohl's Charge account in the amount of $due to
not receiving her e-mail rewardThe credit to your charge card will take an
average of seven days to appear in your accountWhile most credits appear
within this time-frame, yours could be sooner or
laterWe are unable to accommodate
the customer’s request for any additional creditsWe apologize for any
inconvenience

Roman">The
Rewards certificate is issued during the first week of the following monthIt
is based on the total points earned the previous monthThis certificate, good
toward a purchase in store and online, will be good for days from the issue date
The current earning period and certificate can be found on the Rewards home
pageThe certificate will be also be sent to the email address you provided
To ensure that you receive your email, please add [email protected] to
your contact listWe have credited the customer’s account $as a one-time
courtesy

We apologize for the inconvenience our customer experienced with her Kohls.com orderWe will be happy to research our customer's inquiry and partner with sales audit to make sure it is handled accordinglyOnce a response is received, we will be happy to follow up with our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There should be there rebates, two for $each and one for $That totals $
Regards,
*** ***

We have reached out to the customer directly and agreed to mail a $gift cardThe customer has confirmed their mailing addressPlease advise our customer, they will receive the gift card within 7-business days or sooner

We are more than happy to research our customer's concern, but need more information:1.) Customer states to credit brother in law, but the order was for his wife in Fort Worth, TX?2.) We are requesting a copy of the form FedEx had the customer sign, so we can partner with FedEx on our end to assist
in resolving our customer's concern

Our records indicate the package was
delivered to the correct address listed on our customers Kohls.com orderWe
recommend our customer update her address to avoid deliveries being shipped to
the wrong address in the future, as we are unable to cancel any Kohls.com
orders after a half hour of
them being placedAs a one time courtesy, we have
credited our customer for the order in the amount of $to her Kohl's
Charge card ending in Please allow an average of seven business days for
this credit to post

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Upon checking my mail this afternoon, I received from Kohl's the promised gift card. I am alerting you as soon as I received it. I still have a valid complaint but Kohl's has fulfilled the credit to my credit card and the replacement gift card
Regards,
*** ***

We have reviewed our customer's complaint and partnered with UPSUPS states an investigation was open on December 09,UPS states they will contact the shipper once the trace is completed and advise on how to proceed from there Unfortunately, we are unable to process a refund until UPS
and the shipper notify us of their findings, since the packages were provided to UPS and we completed fulfilling our customers order

We agree to honor an additional credit of $for our customerPlease advise our customer to allow 3-business days for it to post to their Kohl's Charge

We have processed a credit for $back to the customer's account for Kohls.com order #***We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe also advise the customer to update their shipping information before placing future ordersWe apologize for any inconvenience

Upon review of our customer's complaint, it appears we are not able to refund our customers Kohl's CashIf the customer has any questions or concerns, he would need to call in and speak to a Coordinator at ###-###-####, if he wishes to obtain more specific informationAt this time, we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease remove my complaint me complaining made no difference so please delete my complaint
Regards,
*** ***

The very fact that they have admitted they will not stand by or honour what their staff said to me is an admission (and I think the two incident numbers I first forwarded support what I was told) that I was promised the forwarding postage to get it to the correct address in time they are perfectly within their rights to correct their staff not to do so in the future, but I still hold any reputable company will stand by what was promised to a long standing customer of many, many, many years They should show good faith in this promise I have found them helpful and good service in the past, but in this case they sent the packages to an incorrect address and if I had known they would NOT cover the additional postage I would simply have had my sister-in-law return them and purchase elsewhere the agents specifically told me, after checking with supervisors, that they would cover my postage to get the packages to the correct location in time for my husband to collect and carry back to the U.Kfor Christmas I repeat, I would NOT have forwarded those packages had I felt I had not been repeated reassured they would cover all postage Thank you Shocking that a company as large as Kohls would NOT stand by their word