Moore-Built Construction & Restoration, Inc.

We apologize for the customer’s frustrationPlease request the customer submit a copy of his rebate form along with his rebate tracking number

We apologize for the multiple contacts the customer endured to resolve her concernsThe customer's recent experience is not truly indicative of our servicesWe have addressed the customer's concerns, corrected and errors, and attempted to rectify the matterWe apologize for any additional disappointment

Upon a customer
purchasing items from our website, the customer is asked by our system to
select the shipping address in which they would like
their order to be sent to;
customers have the option of either selecting their defaulted address or any
other addresses that are on file Before the order is fully submitted the
customer’s order is then sent to a review page where the shipping details are
displayed and the customer must click submit to fully authorize the order
We apologize for the
customer’s discontentment with our ordering process; however we can only ship
to the address that we are givenKohl’s shipped to the address that was
submitted for order ***

Our records show the customer's Kohl's Cash from Kohls.com order #*** was resent on 02/08/16, to the e-mail address ***There is no indication that the message was undeliverableWe hope this information was helpful

We have
processed a credit for $back to Kohls.com order #*** on 02/26/
We advise our customer to allow 5-business days for the credit to appear on
his Kohl’s Charge account

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I as of yet still have not received any thing from the company.. They told me that for the last months that this would be resolved and they were sending me the refund ....Today is the 2nd of Feb and I still have nothing.
Regards,
*** *** ***

We are unable to address the customer's concern with the provided informationWe advise the customer to attach a copy of the return receipt for further research

We will be partnering with our rebate department and inquiring for our
customer in regards to the $rebateWe will reach out to our customer once
a response is received

We
apologize for the disappointmentWe will forward all applicable feedback to
the corresponding department, for coaching opportunitiesAs our records
indicate two items were not received in the Kohls.com order ending in 5531, we
refunded them bothAs such, a total credit in the amount of
$was
received from a return initiated on January 5, and March Blue Kohl's Cash
in the amount of $was also issued for the return, via email, and will be
redeemable for days from the issue dateOn March 13, we credited an
additional $13.92, which will post to the Kohl's Charge card ending in in
an average of seven days, for the difference in price that was paid for the two
itemsHowever, we respectfully decline any additional reimbursement

The exclusion policy is written on the back of the promotional offerKohl's does stand by
it's previous statementAt this time, we consider this matter closed

We deeply apologize for the disappointmentWhile in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order volume, damages, etcYou are
more than welcome to process an order once the item becomes available; however, we respectfully decline the request to honor the prior sale price that was offered

On the percentage off coupons that are mailed to our
customers its states ‘Offer cannot be used in conjunction with any other
percentage-off discounts.’ While the customer can add multiple dollar-off
discounts, such as Kohl’s Cash, to an order, there is only one percentage off discount
allowed
per orderThis was also explained to our customer on 03/07/when
she contacted our Kohls.com customer service departmentWe apologize for any
confusion

In order to address our customer's concern accordingly, more
information is needed
Is the customer able to confirm the amount
of packages received?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Kohl's Merchandise Credits are mailed back to the address listed as the billing address on the Kohls.com order

We apologize for the disappointmentIf a receipt is not present at the time of the return but the item was paid with a Kohl's Charge, any other major credit card, or a Yes2You Reward account was added to the transaction, and this item was purchased within the last months, the store can look up
the transaction and give you a refundOtherwise, you'll get a Kohl's Merchandise Credit (KMC) based on the lowest week sale priceThe credit that is received in store for the return can be used on the new earring purchase

We apologize for the inconvenience and frustration our customer experienced for the unauthorized activity on the credit cardIt appears a credit of $was applied on December 08, We processed an additional credit in the amount of $197.10, which will equal the full order amount of
$We will also be mailing out a gift card for our customer in the amount of $Please advise our customer to allow 7-business days for this to post on their credit card

As
a one-time courtesy, we will honor the price match; however, going forward,
please know that the model numbers and specifications have to be identical on
both itemsAdditionally, we are unable to match competitor online
pricesTo honor this price match, please place an order on Kohls.com and
respond back with the order numberWe will then be more than happy to credit
the difference on the payment method used

We
apologize for the frustration, and will coach accordingly to the associates she
spoke with, in hopes to better the customer experienceHowever, in accordance
with our price matching policies, we are unable to price match excluded items,
which include Dyson productsFor a complete overview
on our policy, please
refer to the following
link; ***
As such, we respectfully decline our customers desired settlement request, and
consider this matter closed

We have processed a credit back to our customer's Kohl’s Charge account for Kohls.com order#***We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for the inconvenience