Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** You did not process a return on order #you processed it on the one I did receiveI'm also out of the Kohl's cash I was suppose to receiveYes there was a -on Jan5th but there still were two charges on there for stand mixers One I didn't receive

We apologize for the disappointmentAs the item is damaged,
we strongly encourage you to return this to the nearest Kohl's store, located
at; W Chester Pike Havertown, PA 19083, for a full refund
Alternatively, if you would like to keep the item, we have taken 50% off
As
such, on May 14, $was credited to the Kohl’s Charge card ending in 6601,
which will post in an average of seven days

We apologize for the inconvenience our customer experienced regarding their most recent Kohls.com orderA full refund has been processed for their order including $for shippingPlease allow 3-business days for it to post to their Kohl's Charge

On Tue, Jan 19, at 7:PM, *** *** wrote:U see dollarsThat is kohl cashThey added thatPls allow me explain u clearUnder kohl policy, if under and I shall earn nothingIf under and earn or Now I return it back with under then kohl should follow policyTherefore they broke policy and I still consider them to steal my dollars. Thanks

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com orderUpon review, it does show our customer's order was cancelled by our fraud department for further reviewOur customer has since replaced his orderAll inquiries made through the Revdex.com are addressed
via the same channelIf they would like to someone directly, our customer can contact us directly at ###-###-####

Kohls offered no solution other than they shipped the items. Not mentioning they shipped them to the wrong address. Not mentioning that they had the ability to change the address but chose not to. Kohls.com failed once again to rectify the situation

Our records show all items for Kohls.com order # *** were delivered on 06/27/At this time we advise the customer to file a claim with FedEx directly if they are stating they did not receive their complete order

We apologize for the inconvenient and disheartening situation regarding the customer's Kohls.com orderAlso, we regret the customer received the misinformation that her Kohls.com order was able to be reshippedWe have processed a return on 02/09/16, back to the customer's VISA ending in ***We
advise our customer to allow 7-business days to receive thisAdditionally, the customer's feedback has been shared with our E-Commerce Executive Department to ensure that our best practices are executedWe apologize for any disappointment

We will be partnering with our department that handles our corporate refundsOnce a response is received, we will be following up with our customer

Our records show we received the customer's complaint through another channel and have addressed her concernsThe customer's Kohls.com order #was delivered on 08/24/Due to the inconvenience, the customer was credited for the shipping and the tax on 08/24/The customer was also
credited an additional courtesy credit on 10/12/ Additionally, an Advisor from the Executive Office offered to credit the Kohl's Cash amount used on the order on a future orderWe are unable to comply with the customer's request to credit the merchandise, as it was deliveredThe customer is more than welcome to return the merchandise if they longer desire the product

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show the customer spoke with our Corporate Refund Department on 01/29/The customer was advised that her anticipated refund was mailed on 01/19/At this time if the customer has not received this, we will cancel the refund and reissue a new oneThe customer may contact our
Corporate refund Department directly at ###-###-#### to request thisWe hope this information was helpful

We unable to resolve the complaint with the information providedWe advise the customer to reply with the original receipt for further research

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11872446, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I paid $ I don't understand why they would offer me a partial refund I ordered this TV as a Christmas present I cannot accept a partial refund and I am very disappointed that this was not resolved before the holidays
Regards,
Jeremy N***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If you have carefully read my complaint I have expressed that I have waited over ten days for "a cooporate refund", and have yet to receive a refundPlease review my case carefully and resolve my issue considering your store accepted my merchandiseThank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Over the year that this situation has occurred, I have continued to use my Kohl's credit cardI have been a loyal Kohl's customer for years, and enjoy the store's merchandiseEach time I used the card for new purchases, I paid off that entire amount when I received the statementThe interest of almost $is totally calculated on the outstanding credit balance I was due for the damaged wine cabinetI want that reversed alsoI don't want to have to waste any further time on fighting for this adjustmentThis whole situation has been very upsetting
Regards,
*** ***

We apologize for the customer's disappointment with her orderUpon review of the order, we have verified that the price of the items has lowered by a total of $Due to the order falling within our day price adjustment window, we have credited the order $for the items being at a cheaper
price. Our shipping policy states that we do not charge shipping for in store purchasesThis is true, as the customer was not charged a shipping charge for the orderSome larger items, though, may be subject to surcharges due to the weight of the itemThis order was charged an additional $as a surcharge because the items were large, heavy itemsWe have credited the order half of the surcharge that she was charged in the amount of $In total, we have adjusted this order by a total of $We consider this matter to be closed at this time