Moore-Built Construction & Restoration

Upon review of Kohls.com order [redacted] it appears the merchandise was set to be shipped directly from the vendorRegrettably we are unable to provide an update regarding the status as it appears to not have been shipped At this time Kohl’s is more than happy to refund the orderWe apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowKohls is making me process a refund so I cannot use the coupons on the table as well as the sale price I was able to at the time of purchaseNot only did I get a damaged product, I am unable to get the same product for the same price I would've had it not been damagedI feel like [redacted] due to them not honoring the initial price I paid.As for scheduling a pick up from UPS, I told Kohls this is my new residence; I do not feel comfortable leaving the dining set outside of my houseI explained what hours I would be home, and they failed to take that into considerationI refuse to leave an expensive item outside of my new house when I am not familiar with the area, and do not have a private drive wayKohls refused to understand this and even hung up the phone on me when I tried to explain thisI attached written proof to show that I explained this situation to Kohls, and initially was told that I could be home when this pick up happenedAlso a picture of the damaged table top is included Regards, Stacey [redacted]

We forwarded feedback to the Eden Prarie, MN store, where the item shipped from, for corrective action purposesAs such, we consider this matter resolved

We apologize for the disappointmentWe verified a package from the Kohls.com order ending in [redacted] was lost in transitAs such, we issued a credit for this in the amount of $15.46, which will post to the Kohl's Charge card ending in *** in an average of seven days

We apologize for the disappointmentTo investigate further, please attach a picture of the sign, as well as a copy of the original purchase receipt

We have processed a return for our customerWe have emailed our customer a $Kohl's Cash and have issued a credit in the amount of $to the Kohl's Charge usedShipping will not be reimbursed for the item since it was not a Kohl's error

Upon review of our customer's concern, our promotion was valid one per household for one time use Please refer to our policy below regarding quantity limitsWe stand by our previous statementAt this time, we consider this matter closedQUANTITY LIMITSKohl's offers merchandise to consumers through this Site and its StoresKohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to othersKohl's reserves the right, in its sole discretion, to reject an order or otherwise limit the quantity of items purchased per person, per household or per order in our Stores or at Kohls.comThese restrictions may be applied at Kohl's discretion, including, without limitation, to purchases/orders placed by the same person, the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address.If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at [email protected]

Upon review of customers Kohls.com Order 6327303257, it does show we did issue a credit to our customers Kohl's Charge ending in The credit is in the amount of $It is noted for the customer to re-order the items for the same price if interestedThe customer would have to call in to Kohls.com and reference incident number 161210-We apologize for the inconvenience and frustration our customer is experienced

We did apply a credit to the Visa ending in in the amount of $on December 2,, The following number can be provided to our customer's credit card companyKohl's has received confirmation that the refund was acceptedReference# [redacted]

We apologize for the disappointment; however, we are unable to reorder the item since it is out of stockAs such, we credited the item in the amount of $14.64, which will post to the Master Card ending in in an average of seven days

We regret to hear some of the customer's desired merchandise was canceledWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers and on Kohls.comAdditionally, our records show all applicable items from Kohls.com order # [redacted] have been shippedWe apologize for any inconvenience

We apologize for the inconvenience regarding our customer's Kohls.com orderWe will be more than happy to research their concern further, but we would need more information such as an order number or a more specified date in which the order was placed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI don't understand that you told me " it appears we are not able to refund our customers Kohl's Cash." It is soooo funny.As you can see now, I placed an order month ago, but my order was canceled at sometime.( Now I found it ) without any explanation or refund.Asking you to process or refund if not possible to finalize my order with regards, but a month after you just told me "not able to refund"? This is simpleI ordered , but it is not possible to process, then you give me a refundThat's allWhat makes you so difficult to do this?I already send you my kohls cash number and amount I spent, so you have to refund all my cash Regards, [redacted] ***

I am sorry but I honestly don't understand what exactly Kohl wants me to do at this point?Do I have to order something online, pay in full, and wait for Kohl to issue a credit back to my credit or debit card? That's quite more challenging than simply issue a gift card or simply a new kohl cash email since it was never redeemableHaving to use my debit or credit for a larger amount and then what I would use if I had the discount already in hands and then, wait for a refund it 's already by default an inconvenience and I have already been inconvenienced enoughI really don't understand Kohl's offer to resolve this.I went to many stores many times just to be told to call corporate and no one is even refunding me gas mileage for all the back and forth

Our records show we attempted to contact the customer via e-mail to verify their shipping and shopping account information for security purposesThe customer did not respond within the provided hour timeframe, resulting in the order being canceledWe are unable to comply with customer's request for a gift card, or Kohl's CashIf the customer would like to re-order the merchandise we will honor the original prices, and it is currently a Kohl's Cash earning periodThe customer should place the order, and reply with the new order number, and we will credit her accordingly We apologize fro any disappointment

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the resolution, however, I would like Kohls to send the gift card to my address at: [redacted] ***I can't get access to the address at DE shortly, thanks Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Awaiting pickup and credit to account

Upon a customer purchasing items from our website, the customer is asked by our system to select the shipping address in which they would like their order to be sent to; customers have the option of either selecting their defaulted address or any other addresses that are on file Before the order is fully submitted the customer’s order is then sent to a review page where the shipping details are displayed and the customer must click submit to fully authorize the order We apologize for the customer’s discontentment with our ordering process; however we can only ship to the address that we are givenKohl’s shipped to the address that was submitted for order [redacted]

Due to variations in the merchandise inventory from one store to another, some items may be available at your local store and some may notCertain sizes, styles and colors change frequently so we advise the customer to check back often or look for the item at another locationThis information is listed on our Kohls.com website, as well as in our Stores

We have processed a return for the damaged item from Kohls.com order # [redacted] on 01/16/16, back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to attach the receipt for the return costs for reimbursementWe apologize for any inconvenience