Moore-Built Construction & Restoration

The return was processed in full upon review for Order It appears a credit was issued in the amount of $and the other will be $which totals $We have confirmation that returns were processed

We apologize for any confusion, but this coupons states ‘30% Off When You Use Your Kohl’s Charge.’ While other coupons may allow for multiple forms of tender, a Kohl’s Charge must be used as the tender for this particular coupon

We apologize that our customer’s item was not included in her shipmentI can confirm the customer’s refund was processed on 03/29/for $onto her Visa Card ending in

Our records show all items for Kohls.com order # [redacted] were delivered on 06/27/At this time we advise the customer to file a claim with FedEx directly if they are stating they did not receive their complete order

We apologize for our customers frustrationOur records indicate the customer returned jeans to the store on September 20, for a credit in the amount of $We have no record of the second item, Levis Flannel, being returned; however, as a courtesy, we have processed a credit for the item in the amount of $ A check in the amount of $will be delivered via mail to our customers address in an average of 7-business days

I don't really understand what it is ur asking me to do hereI have never done anything like this I am unfamiliar with what to do or what to say except the truth and the fact that I didn't get any refund from this situationyet they kept my jackets going on months now thank u

I am very upset on how this situation is being handled on a corporate levelI have one person at their office telling me that I would have recieved a refund by now and that the problem had been resolvedThen I recieve a response on here that I need to provide proof and when I called the number provied there was nothing even noted on my account concerning this matterAt this point, this should have been reviewed and taken care of on a corporate levelI feel like they are making me out to be a criminal as if I went to this mich trouble just to steal $ This is unfair and unjust business, I addressed this problem from the very first instance and was blown offI want and deserve the money that was stile from me back

If the order was not placed during a earning period for Kohl's C ash, we are unable to issue any type of creditIf it is a Kohl's Cash earning period, it will state it on the order confirmation page and it will display the amount earnedThe customer can return the item, and repurchase during a Kohl's Cash earning period if she still wishes to receive Kohl's Cash

Kohl's Rewards coupons are emailed during the first week of every monthIt will be sent to the Email address you registered withYou can view your Rewards points at any time on your Kohl's Rewards My Account page Our records show our Kohls.com team re-sent your coupon to the email address on your profileYou may want to add [redacted] to your list of trusted email contacts to make sure you receive your couponsSince you have a Kohls.com shopping account, you can also view and print your Kohl's Rewards coupon at any time from your Kohl's Rewards page

At this time we are able to confirm the credit has posted to the customer's Kohl's Charge accountWe advise the customer to check their account or their next statement to confirm the update

We apologize for the disappointmentAs the item is damaged, please safety dispose of itOn February 14, we credited the item in the amount of $32.89, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com orderUpon review, it does show our customer's order was cancelled by our fraud department for further reviewOur customer has since replaced his orderAll inquiries made through the Revdex.com are addressed via the same channelIf they would like to someone directly, our customer can contact us directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for helping me out Regards, [redacted] ***

We deeply apologize for the disappointmentWe will review all contacts made to Kohl's by the customer, for coaching and corrective action purposesOn January 12, we refunded the defective item in the Kohls.com order ending in As such, $was refunded to the Discover card ending in and will post in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12522856, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [How can I go about getting a checkI do not wish to give Kohl's any business given the horrible customer service and the fact that after months after my package was never received their is still no resolutionHow can the Revdex.com or someone point me in the right direction to get this issue resolved? This does not seem right or ethical.] Regards, Brittney Santos

We apologize for the disappointmentSince this order was placed when Kohl’s Cash was not being earned, Kohl's Cash was not issuedHowever, because of the frustration with the previous canceled orders, on December 9, we generated a $credit to the Kohl's Charge card ending in *** which will post in an average of seven days

Upon review of our customer's concern, it shows we did process a credit in the amount of $to the Kohl's Charge ending in on January 255,

Please advise customer per rebate form Terms and Conditions please allow up to weeks for receipt of your reward

We apologize for the inconvenience our customer experienced on his most recent Kohls.com orderPer tracking, it does show both items have been shipped and delivered

Our records indicate we received her complaint through a different channel and have addressed her concernsAdditionally, for security purposes we are unable to close the customer's account through the Revdex.comWe advise the customer to contact us at ###-###-#### to process her requestWe apologize for any inconvenience