Moore-Built Construction & Restoration

We apologize for the inconvenience our customer experienced regarding their most recent Kohls.com orderA full refund has been processed for their order including $for shippingPlease allow 3-business days for it to post to their Kohl's Charge

Rewards Cash expires approximately days after it was issuedThis can not be reissued or converted back to pointsWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I paid $for the order which they have not never shippedWhy did I only receive $instead of full amount? I sent an email and asked for a explanation, nobody replied back to meI have attached their return email for your reviewIt is unlawful for what they did to customer.] Regards, [redacted] **

The credits do reflect on our customers Kohl's accountIt does show we credited our customer $for order For Order 7006584440, it does show that we credit $At this time, we consider the matter closed

We apologize for the disappointmentAs the 25% off promo code was not applied to this order, we credited $13.73, on December 13, which will post to the VISA card ending in in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am satisfied with the credit of which was what I walked for on day but was refused No one has contacted me from the business, if they did they have not left any messages I check my messages daily Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Sherry [redacted]

We apologize for the disappointmentOn January 22, we verified the full Kohls.com order ending in was lost in transitAs such, we processed a refund in the amount of $65.39, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

We apologize for the inconvenience our customer experienced when attempting to place a order on Kohls.comWe are requesting for our customer to attach a copy of the email or coupon so we may research further on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand the special return policy for “premium electronics” but how was I made aware that this was a premium electronic that fell under this return policy? I received this item as a gift [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the disappointmentAs the Kohls.com order ending in *** was inadvertently packaged incorrectly, we issued a partial refund in the amount of $18.01, on December 5, which posted to the VISA card ending in On January 5, we issued an additional refund for the other half of the order in the amount of $43.73, which will post to the same payment method in an average of seven days

Kohl's stands by its Electronic Returns PolicyOur customer can contact Fit bit directly, since she states it is defectiveThe warranty for Fit bit starts the date of activationThe customer is able to pick up her merchandise at her local Kohl's store where she left themIn order to pick up, she must show an ID/DL to pick upWe are unable to process a return or offer an exchange

We regret the customer's desired merchandise arrived damagedOur records show a UPS piwas scheduled on 12/06/for the merchandiseThe customer will be credited with 5-business after the merchandise arrived back to our warehouseIf the customer still desires the merchandise, we are more than happy to honor the original price paid, and free shippingRegrettably, we are not able to discount the merchandise any further as it is an exclusionThe manufacturer of this product prohibits any additional discounting of this itemThe customer may simply reply to this complaint with the new order number and we will credit her accordinglyWe are happy to honor 30% off a future Kohls.com order that does not include any excluded merchandiseWe apologize for any disappointment

Our records indicate that $Kohl's Cash was issued, via email, on December Going forward, all Kohl's Cash earned on online purchases are issued this way, which can then be used during the redemption period printed on the couponHowever, as the Kohl’s Cash coupon was overlooked by the customer, we issued a $Yes2You (Y2Y) Reward certificate, which will be issued, via email, on February and will be redeemable through February

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A fifty dollar gift card in no way covers the frustration that I have experienced trying to find these items (especially after waiting a month in good faith that we would be helped) or the cost of the items we are missingThis is the Kohl's registry systemSomeone at the company should be able to figure this outI want help here, not a gift card handout with no effort put towards solving my problem Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] You did not process a return on order #you processed it on the one I did receiveI'm also out of the Kohl's cash I was suppose to receiveYes there was a -on Jan5th but there still were two charges on there for stand mixers One I didn't receive

Upon further review of our customers Kohls.com order, it does appear more information is needed in order to address their concern accordinglyPlease have our customer contact Kohl's Fraud Department at ###-###-#### to discuss in further detail

We are processing a refund for our customer in the amount of $for Order which will be applied to our customer Kohl's accountThe reason $is reduced is because our customer did redeem the $issued at the time the order was submitted

We apologize for the frustrationWe have processed a credit for the three missing items on October 27, as well as on November 1, in the amount of $188.18, which will post in an average of seven days to the Kohl's Charge card ending in Blue Kohl's Cash was also issued via email on November 1, in the amount of $6.45, which has a redemption period of days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below All I had asked was that Kohl's replace the stained shirt that they sent me and I had provided photos of it still with tagsTheir response is that's I have to buy another one and they weren't willing to replace itKohl's has lost a long term dedicated customer because they weren't willing to replace a damaged item that they sent meKohl's feels that they are doing you a favor by selling product to youI will do them a favor and never to return to their stores and ensure that my [redacted] are made aware of the poor customer service of Kohl'sI will be filing a claim with my bank on the charge that Kohl's made to my card for faulty merchandise and their unwillingness to replace it Regards, Eric [redacted]