Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's customer support promised to remove the charge from my credit card and apply it to my gift card beforeI even had a case confirmation numberBut the reality was that they charged to BOTH of my credit card and gift card for the same orderI have not received the $gift card from Kohl's on the mail so I could not trust them if they would even send oneIn addition, I never authorized them to charge my Kohl's credit card for the orderI only authorized them to charge the $to the gift card and remaining cent to the credit cardSince they already canceled my gift card, I wanted the $credit back to my Kohl's store credit card Regards, [redacted]

We have processed a return for Kohls.com order # [redacted] on 11/12/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

Our records show a manual billing request for Kohls.com order # [redacted] was processed back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We apologize for the delayOur records indicate that the item was originally purchased more than months agoAccordingly, per our return policy we issued out a Kohl's Merchandise Credit (KMC) in the amount of $370.11, on April As such, please allow an average of 7-business days to receive this, via standard mail

We have attempted to contact our customer directly to attempt to resolve their concernPlease have our customer contact us at ###-###-#### so we may attempt to address their inquiry

We have processed a refund for our customer in regards to Order 5736019927.We have applied $to our customer's Kohl's Charge and have emailed our customer $in Kohl's CashPlease advise our customer to allow 3-business days to receive the refund on their credit card statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi StacyI rec'd partial check for $but original return value of both items was $so they still owe me the differenceCircled red on receiptThank you Regards, [redacted]

We apologize for the inconvenience our customer experienced upon receiving her Kohls.com packageIn order for us to determine a discount for her item, we are requesting the customer attach photos with her complaint so we may review further

We apologize for the inconvenience and frustration our customer experienced with online Order We have verified a full refund has been applied for our customer and as an invitation to shop with us in the future, we will be happy to send out a $gift cardAll inquiries made through the Revdex.com are addressed via the same channelIf our customer would like to speak to someone directly, they would need to contact 1-855-564-and request to speak to a CoordinatorIf our customer agrees to our gift card, please have them reply via the Revdex.com with their mailing address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The clerk and even the store manager were confused as to why the register showed a refund that was less than I paidI paid $for the skirt and expect to get the full $backThey handed me a $coupon to use at a future dateI did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me) Kohl's promotes "no hassle" returns, though they are arguing return of approximately $to satisfy a customerWithout a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return itIf they are willing to lose a customer, that's up to themThey already have stored closing and a history of shopper complaints - maybe their policies are the reasons why Regards, [redacted]

Our records indicate we received the customer's complaint through a different channel and have addressed their concerns

We apologize for the delayWe verified that three separate rebate submissions were approved—818302786, and 817591833—totaling $As each rebate will be issued, via mail, separately, please allow 4-weeks for processing and delivery time

Upon review of our customer's concernWe will not be reissuing our customer's Kohl's Cash since we were able to locate the original of the Kohl's Cash redeemedIf the customer wishes to discuss further, they would need to contact ###-###-####

On Tue, Jan 19, at 7:PM, [redacted] < [redacted] > wrote:U see dollarsThat is kohl cashThey added thatPls allow me explain u clearUnder kohl policy, if under and I shall earn nothingIf under and earn or Now I return it back with under then kohl should follow policyTherefore they broke policy and I still consider them to steal my dollarsThanks

We apologize for the inconvenience our customer experienced due to receiving expired couponsWe will be partnering with our Marketing department in regards to the date these are being sent so we may research furtherWe will be mailing out our customer two thirty percent coupons for the inconvenienceWe will be mailing these to the address provided on the complaint

We apologize for the disappointmentOn March 5, we scheduled a pickup request for the itemAs a third party company will fulfill the pickup, the customer will receive a phone call within 24-hours to arrange a mutual agreed upon pickup timeOnce we have confirmation that the item has been picked up, we will submit a refund for this in the amount of $to the Kohl's Charge card ending in 3403, which will post in an average of seven days from the date it was creditedOnce the credit is received, please contact Kohls.com Customer Service, via phone, and we would be more than happy to place a reorder for the correct product and price adjust the item to what was initially paid

We apologize for the inconvenience our customer experienced regarding their most recent Kohls.com orderA full refund has been processed for their order including $for shippingPlease allow 3-business days for it to post to their Kohl's Charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I paid $for the order which they have not never shippedWhy did I only receive $instead of full amount? I sent an email and asked for a explanation, nobody replied back to meI have attached their return email for your reviewIt is unlawful for what they did to customer.] Regards, [redacted] **

Rewards Cash expires approximately days after it was issuedThis can not be reissued or converted back to pointsWe apologize for any disappointment

We have processed a credit back to our customer’s VISA ending in [redacted] for the missing items she did not receive with her Kohls.com order# [redacted] We advise our customer to allow 10-business days for the credit to appear on her accountWe apologize for the inconvenience