Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's customer support promised to remove the charge from my credit card and apply it to my gift card beforeI even had a case confirmation numberBut the reality was that they charged to BOTH of my credit card and gift card for the same orderI have not received the $gift card from Kohl's on the mail so I could not trust them if they would even send oneIn addition, I never authorized them to charge my Kohl's credit card for the orderI only authorized them to charge the $to the gift card and remaining cent to the credit cardSince they already canceled my gift card, I wanted the $credit back to my Kohl's store credit card Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I was contacted by Daniel R from Kohl's they agreed to reimburse te $ I was just waiting for the refund to process as long as it does, I am satisfied

Our customer needs to speak to our Corporate Loss Prevention DepartmentIt appears we have attempted to reach out to her numerous times to discuss her corporate refund and have been unsuccessful at making contact with our customerOnce she returns our call, we will be happy to issue her refund as soon as possibleThe number she can contact us at is ###-###-####

We have processed a return for Kohls.com order # [redacted] on 11/12/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We have attempted to contact our customer directly to attempt to resolve their concernPlease have our customer contact us at ###-###-#### so we may attempt to address their inquiry

Our records show a manual billing request for Kohls.com order # [redacted] was processed back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We have processed a refund for our customer in regards to Order 5736019927.We have applied $to our customer's Kohl's Charge and have emailed our customer $in Kohl's CashPlease advise our customer to allow 3-business days to receive the refund on their credit card statement

We apologize for the inconvenience our customer experienced upon receiving her Kohls.com packageIn order for us to determine a discount for her item, we are requesting the customer attach photos with her complaint so we may review further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The clerk and even the store manager were confused as to why the register showed a refund that was less than I paidI paid $for the skirt and expect to get the full $backThey handed me a $coupon to use at a future dateI did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me) Kohl's promotes "no hassle" returns, though they are arguing return of approximately $to satisfy a customerWithout a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return itIf they are willing to lose a customer, that's up to themThey already have stored closing and a history of shopper complaints - maybe their policies are the reasons why Regards, [redacted]

We apologize for the inconvenience our customer experienced due to receiving expired couponsWe will be partnering with our Marketing department in regards to the date these are being sent so we may research furtherWe will be mailing out our customer two thirty percent coupons for the inconvenienceWe will be mailing these to the address provided on the complaint

Upon review of our customer's concernWe will not be reissuing our customer's Kohl's Cash since we were able to locate the original of the Kohl's Cash redeemedIf the customer wishes to discuss further, they would need to contact ###-###-####

We apologize for the disappointmentOn March 5, we scheduled a pickup request for the itemAs a third party company will fulfill the pickup, the customer will receive a phone call within 24-hours to arrange a mutual agreed upon pickup timeOnce we have confirmation that the item has been picked up, we will submit a refund for this in the amount of $to the Kohl's Charge card ending in 3403, which will post in an average of seven days from the date it was creditedOnce the credit is received, please contact Kohls.com Customer Service, via phone, and we would be more than happy to place a reorder for the correct product and price adjust the item to what was initially paid

On Tue, Jan 19, at 7:PM, [redacted] < [redacted] > wrote:U see dollarsThat is kohl cashThey added thatPls allow me explain u clearUnder kohl policy, if under and I shall earn nothingIf under and earn or Now I return it back with under then kohl should follow policyTherefore they broke policy and I still consider them to steal my dollarsThanks

We apologize for the inconvenience and frustration our customer experienced with online Order We have verified a full refund has been applied for our customer and as an invitation to shop with us in the future, we will be happy to send out a $gift cardAll inquiries made through the Revdex.com are addressed via the same channelIf our customer would like to speak to someone directly, they would need to contact 1-855-564-and request to speak to a CoordinatorIf our customer agrees to our gift card, please have them reply via the Revdex.com with their mailing address

Our records indicate we received the customer's complaint through a different channel and have addressed their concerns

We apologize for the delayWe verified that three separate rebate submissions were approved—818302786, and 817591833—totaling $As each rebate will be issued, via mail, separately, please allow 4-weeks for processing and delivery time

As we are still awaiting feedback from the store, we will reach out to our customer, via email, once a resolution is crafted

Thank you for again contacting Kohl's directly with your concernsI apologize that we were unable to address your concerns previously.Kohl’s offers promotional events designed to provide our customers with exceptional valueKohl's works hard to provide low prices on the Site as well as in Kohl's stores, and we are committed to offering sale prices that represent real and compelling values relative to our regular pricesHowever, as we previously noted, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesPrices and availability are subject to change without noticeWe have this notice posted online at the Kohls.com website athttps://cs.kohls.com/app/answers/detail/a_id/89/kw/online%20pricesWe stand by our current policy, I would like to offer you a $Kohl's Gift Card as a one-time accommodations for the inconvenience you've experienced In addition and accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we will be more than happy to facilitate a return and refund if you are not completely satisfied with any of your purchases

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a message from Kohls to be honest I can't get over the audacity of this companyThey're sending a replacement card out I never received the first one can they send it express mail or provide a tracking number? I appreciate all of your assistance in this matter & please let the record state I'm totally dissastified with the Kohls corporation from top to bottom I've placed four orders via Kohls & their batting they screwed up each of the fourThis is totally ridiculous I've spend over $fighting over $ Regards, [redacted]

We have processed a credit back to our customer’s VISA ending in [redacted] for the missing items she did not receive with her Kohls.com order# [redacted] We advise our customer to allow 10-business days for the credit to appear on her accountWe apologize for the inconvenience