Moore-Built Construction & Restoration

We apologize for the delayOn February 1, Kohl's Corporate Refund issued out a check in the amount of $45.03, which will be delivered, via mail, to the customer in an average of 7-business days

We apologize for the disappointmentOn January 20, we refunded the missing item in the amount of $21.20, which will post in an average of seven days to the Kohl's Charge card ending in Blue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

We sincerely apologize for the delay but we consider this matter resolved

We apologize for the inconvenience our customer experienced with online Order A credit was applied in the amount of $to our customer's Amex card and an additional credit of $will be applied separately, making the total refund amount $Please advise our customer to allow 3-business days for it to reflect on their credit card

For security reasons we are unable to comment on why an order was cancelled; however, common reasons an order may cancel may be due to; how the customer attempted to pay for the order, the location to which they’ve chosen to have it shipped, and even the length of time the items have been sitting in the shopping cart prior to check outAs such, we consider this matter resolved

Please note that the gift card is in addition to what was already creditedOn November 30, the two candles were returned in the amount of $25.26, to the Master Card ending in ***As such, we consider this matter closed

As previously stated any complaint filed through the Revdex.com is addressed through that same channelIf the customer desires to speak with a Supervisor directly, we advise they contact us at ###-###-####Once again, we apologize for any inconvenience

We apologize for our customer's disappointmentAs our policy states, we do offer a day window to return items under our premium electronic policyAs our customer is attempting to make the return outside the day window, we respectfully decline the customer's request to refund these items

Revdex.com:I don’t accept this solutionI was told on 12/29/I would receive a refund 7-daysOn 1/3/it changed to : up to days1/9/I was told a refund was issued out and I would receive it by the end of the week which would have been Friday January 12,Now I’m being told I “should” receive my refund in days!!! This is ABSOLUTELY unacceptable! Such poor customer serviceI have attached my notes from my last call with Customer service rep ID#***I don’t understand why this is so hard to receive MY refund I have had no response or updated information accept for when I called and now all of a sudden I file this complaint and you decide to answer my message through FB, I sent that days agoYour customer service is beyond poor I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This is unacceptableI was told on December 29,I whad yes received my refund 7-daysOn Jan

We apologize for our customers frustrationAs we confirmed the item did not leave our fulfillment center, we have credited our customer in the amount of $29.99, to her Kohl's Charge card ending in 8601, on October 10, which will post in an average of seven days

We stand by our previous statement, and at this time consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [i have attempted to call kohls and was place on an unreasonable amount of hold time by them hr mins I have left a voicemail with my information, left a call back number with their call back service and sent them all the information they requested via facebook I am attaching my documents in this response as well If they would like a call back they need to provide a direct number and not the number i've already attempted to call six times.] Regards, [redacted] ***

As we handed her California identification card over to the Stockton Police Department, she would need to contact them for additional resolutionAlso, we respectfully decline the request to finish processing the purchase in store, and consider this matter closed

Revdex.com: Purchase was made online, and if you had the decency to return a call or email you would already know this I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11904666, and find that this resolution is satisfactory to me Regards, Ashley M***

As the sign states, "50% off Aptor Tek Gear Cold Weather Gloves", and does not mention Nike socks, we respectfully decline the desired resolution request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I didn't keep the receiptThey use E receipts on their app anywayI have the Kohl's cash certificate and they are claiming someone else returned all my items (which are in my house so that's impossible) and the e receipt in the app I screenshotThis was on Black Friday, I probably had receipts and trusted them to keep my personal account information confidential from other people trying to access itThe person whom they allowed to reverse my transaction, is not on my account, we do not share any of the same information however the transaction WAS in fact saved to my account, that has my name and personal information only Today is the 5thThe date that this kohls cash is set to expireIt's literally taken them over times of contact and still no resolutionThe cashier REVERSED MY TRANSACTION AND GAVE IT TO MY FRIENDI'm not sure how else to explain it but I'll include the conversation with her telling me the cashier reversed my transaction and re-did it for my friendBasically stripping my account of what I earned previouslyThis is aside from the fact that I can't trust them with my personal information again and I've had numerous people, including management try to tell me that my friend RETURNED every single itemEvery single item that is in my housethat obviously means they're completely making it up and I'm getting tired of going over itI have two different groups of 30k peopleI work with veterans every day to support them and majority of this stuff goes to support themI don't have time to keep going over itI know for a fact they can access the receipt because they had to in order to reverse it to begin withThe lies are out of control and it would be faster for me to post in my groups what happened and collect donations to cover itI have plenty more screen shots but I think the person explaining to me that the cashier stole everything I had in my account and reissued it to her is sufficientI've already missed every sale I wanted to use it on it anywayI've seen slower more inept customer service in my life Regards, [redacted]

Our records show we received the customer's complaint through another channel, and their concerns have been addressed

We regret the customer did not receive their anticipated Kohl's Cash couponOur records show the e-mail was sent to [redacted] , with no indication of the e-mail being undeliverableWe have processed a credit of $for the Kohl's Cash, back to Kohls.com order 4365317785, as a one-time courtesy to the customerWe advise our customer to allow 5-business days for the credit to appear

The return was processed in full upon review for Order It appears a credit was issued in the amount of $and the other will be $which totals $We have confirmation that returns were processed