Moore-Built Construction & Restoration

We have processed a return for the damaged item from Kohls.com order # [redacted] on 01/16/16, back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to attach the receipt for the return costs for reimbursementWe apologize for any inconvenience

We have applied a credit of $for our customer for Order The credit will be applied to the Visa ending in Please allow 7-business days for this to post on our customer's credit cardWe apologize for any inconvenience

I'm not satisfied with the solution the business offered meThey're trying to get me to contact the bank that issued the gift card which is not my responsibilityKohl's messed this whole thing up and I just want my refund backI don't want to keep jumping through hoopsIt's not my responsibility

The amount that was previously received for the return is correctAlso, we have no record of any previous conversation where the customer was offered $ Kohl's CashAs such, we stand behind our previous decision and consider this matter closed

We apologize for the inconvenience our customer experienced with online order [redacted] We have processed a full refund to our customer in the amount of $ This was applied to the Kohl's Charge ending in Please advise the customer to allow 3-business days for this to process

We apologize for the inconvenience our customer experienced due to online Order [redacted] If the customer wishes to reorder, she can reply via through the Revdex.com and we can have someone contact our customer directly for the same prices and discounts

In order for us to research our customer's concernWe are requesting our customer provide an order number so we can look into our customer's concern further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Please know that I was given a refund of $for a pair of tennis shoes I paid more forI was penalized for receiving Kohls cash for that whole transactionHad I known I would only receive $back I would have kept the shoesIt’s a really bad business practice to offer this incentive to your customers and then if something needs to be returned you keep the Kohl’s cash that was EARNEDThis whole experience has truly turned me off to using Kohls onkine shipping ever again

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you, I have received a credit of $ Regards, [redacted] ***

We apologize for the inconvenience our customer experienced with their online orderPer tracking information for Order 1ZA4A2810351695637, it does show UPS has delivered this package to an access pointthe customer would need to contact UPS to determine the exact address of the access point

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact ###-###-#### or contact Kohls via email at [redacted] , and they will address the customer's concern through the appropriate channel

We apologize for the inconvenience our customer has experiencedA return for the amount of $was processed on January 6, for the Charming Girl Sterling Silver Heart Pendant Necklace

We apologize for the disappointmentIn addition to the $that was already refunded for the missing package, we processed an additional refund, on January 17, in the amount of $13.71, which will post in an average of seven days to the VISA card ending in Blue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysSecondly, a price adjustment was honored in the amount of $38.40, for items purchased in the Kohls.com order ending in 9898, which will post to the VISA card ending in in an average of seven daysFinally, we respectfully decline the request for reimbursement on any accrued bank fees

We apologize to the customer for the inconvenience of having to go to the store, only to be told that she could not return the rug We encourage our customer to go back to the store when it is most convenient for her and speak with a member of managementWe are able to facilitate a return for the rug under our hassle free return policy for the full price she paid for the item, given that our customer still has her receiptIf she does not have her receipt, she will be given a Kohl's Merchandise Credit (KMC) for the lowest selling price within a 13-week periodFor more information, our customer is welcome to view our return policy here: [redacted]

We apologize for the inconvenience and frustration our customer experienced with their online orderWe have processed a refund for our customer in the amount of $60.53, since many of these items are out of stockWhen the items are available again, our customer can definitely reorder for the same items for the same price, they just need to reference their original order number

We apologize for the delay the customer experienced in receiving her Kohl's Cash from Order We did mail out a $Gift Card to the customer's billing address as of todayPlease advise the customer to please allow 7-business days to receive the Gift Card in the mail

Based on the nature of the customer's complaint, and their return history we advise the customer to contact our Corporate Refund Department directlyThey can be reached at ###-###-####

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Additional information to complaint and changesI went to the Apple Glen Crossing Kohl's in Ft Wayne, on 1/19/to see how their sweeper was listed in storeNote my original complaint involved the Northcrest Shopping Center StoreApple Glen Crossing displayed the same model NVwith the same description displayed showing for the price of $The following attachments were listed as being included with the in store sweeper1.Canister Caddy, Attachment Bag, Hard floor attachment with microfibre clothI purchased this vacuum cleanerThese items were not included in the boxThe in store advertising and promotional material is deceptiveKohl's should provide the canister caddy and the hard floor attachment to settle this complaintI will forego the hard floor attachment

The provided Kohl's Merchandise Credit displays as invalid in our systemWe are unable to assist the customer any further without the accompanying receipt

Due to the nature of the customer's concern we advise the customer to reach out to our Corporate Refund Department directly for additional assistanceThey can be reached at ###-###-####We apologize for any inconvenience