Moore-Built Construction & Restoration

Our records show a return for Kohls.com order # [redacted] was processed on 02/08/16, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Our records show a return for Kohls.com order # [redacted] was processed on 11/11/15, back to the customer's VISA ending in ***In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at any registerAn even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processedIf the items are not an exact even exchange, a return will be processedWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return valueIf the customer needs assistance with an even exchange, we advise they speak with a Store Manager directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below according to the companies own "hassle free" policy if states store credit will be issuedMr [redacted] and I were informed that the company would not be abiding by their own policy due to the fact the return was over a certain amount of moneyNowhere in the company policy or our receipt is this policy writtenWe want what the company guaranteesA hassle free returnWe want a refund, on a gift card, as the company states it will provide with a returnOtherwise, this is purely advertisement Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I gave them screenshotsI would like the complaint to stand on record that they sent codes that did not work and did not honor sales offers Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And if I don’t receive my credit in the timeframe mentioned then I will reopen my complaint Regards, [redacted] ***

We apologize for the disappointmentWe issued a $Kohl's gift card, via mail, in compensation for the lost Kohl's Cash, which should be received within 7-business days

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWe regret to hear the customer's desired merchandise is out of stockWe are unable to accommodate the customer's request to honor the Black Friday priceAdditionally, the charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe customer's credit card company holds these funds; however, these authorizations will drop automatically within several business daysWe apologize for any inconvenience

We are more than happy to research our customer's concernPlease have the customer advise which store location he attempted to make the return at, if possible

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Spoke to DM and will call me back within a few weeks to confirm resolution Regards, [redacted] ***

On Tue, Jan 12, at 9:AM, [redacted] *** [redacted] wrote:Dear Mr [redacted] ,Thank you for contacting me and helping me on this quest with Kohls I guess they finally saw I wasn't giving up and did credit my card the money in question I'm retired and have the time to take them on I wonder how many times people let things like this go because they don't have the time to fight.The problem has been solved as of now and hopefully, permanently It should not have taken them so long or to show both of us the disrespect they did in doing so.Thank you again.Sincerely, [redacted] ***

We apologize for the disappointmentHowever, in accordance with the Kohls.com Terms and Conditions, any order that is placed is subject to further verification, which may lead to cancellationThey are more than welcome to periodically check Kohls.com for inventory, and if available, purchase the item at regular price, but we are unable to price adjust the item to the doorbuster selling price

Our stores have the capability to locate a Kohl's Charge purchase for up to months after the purchase dateOnce the purchase has been located, the credit may be applied to your Kohl's Charge accountAt this time, non-Kohl's Charge purchases, or purchases made outside of the month time frame may receive a Kohl's Merchandise Credit or a corporate-issued refundA Kohl's Merchandise Credit based on the lowest 13-week sale priceIn this scenario, the customer would receive a merchandise credit and not a checkWas a reason provided for not accepting the return? If so, we can research further on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am attaching the receipt for $from task rabbit to this email, please mail the check to the below address: [redacted] Regards, [redacted]

We apologize for the disappointmentWe removed the incorrect address from our system to prevent issues such as this from happening againOn December 7, we issued a credit for the two orders, in the amount of $151.11, which will post in an average of seven days to the Kohl's Charge card ending in

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Eva [redacted]

Kohls offered no solution other than they shipped the items Not mentioning they shipped them to the wrong address Not mentioning that they had the ability to change the address but chose not toKohls.com failed once again to rectify the situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is obvious Kohl's failed to read the complaint, as they offered a "canned" and unrelated remedyThe complaint at hand has absolutely nothing to do with procurementThis is a store issue - the price shown was not the price that appeared at the register, and, as a result of the clerk not honoring the price listed in the store, the purchase was voidedThere is nothing to return Regards, [redacted]

We apologize for the inconvenience our customer experienced when making a return at her local storeUnfortunately, the person who the prepaid Visa cards were issued to need to call in to have them reissuedWe are unable to override that on our end Our customer can contact ###-###-####

Received additional Kohl's cash today in the amount of $I consider this to be an unethical way to do businessIn my opinion, I should have never been asked to pay for replacement of damaged items and wait for reimbursementI still contend credit card should have been credited for full amount and not reimbursed with Kohl's cashI no longer wish to go forward with this complaint, but please understand, I am not happy with Kohl's and will convey my sentiments to all my family and friends.Appreciate all your helpHave a wonderful holiday seasonRespectfully, [redacted]

We apologize for the inconvenience our customer experienced with online Order It appears we have processed a return in the amount of $for the items that were not shipped