Moore-Built Construction & Restoration

We are more than happy to research the customer claims, but at this time they have failed to provide any transaction detailsWe advise the customer to reply with a copy of their receipt for further research

Please apologize to our customer for the cancellations due to incorrect inventoryWe do not want the customer to be penalized due to the cancellationKohl's will mail our customer a $Gift cardThis should arrive in 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Kohl's has still made no effort to resolve my complaint in any way It seems they are only reading what they want and answering accordingly The original order from [redacted] was done THROUGH THE REGISTRY When she found out through me (the registrar) that the gift was not received, it took a while to even figure out where the gift was After finding out the gift was returned, (she did not find out until almost three months after it was ordered) she tried to reorder through the registry, but it would not let her because the registry showed that it was already bought, so she had to order it separately and shipped to her home address I was told, by customer service, to call all of the guests I invited to the wedding to inquire whether or not they got me a gift This is TERRIBLE and FLAT OUT RUDE customer service, and has not been addressed Because customer service was of no help, my family had to spend hours notifying people to stop buying gifts from the Kohl's registry, or if they ordered something they needed to call and find out where the gifts were To this day, I still have not received all of the gifts that people have bought for us I know this because I have had more people approach me about gifts, to which I have responded that I have not yet received them One gift was ordered in August, and neither the purchaser or myself have received any notification about the whereabouts of this gift My mother has also submitted a complaint, which has yet to be addressed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID After multiple visits to my local Kohls I was able to get in touch with the store's supervising manager and was able to get the merchandise credits exchanged for cashWhile I'm satisfied with the end result, I'm disappointed it took this much effort to get the proper amount refunded in the original payment formI'm equally disappointed in the slow response from Kohl's to respond to my email and message through Revdex.comWith that said, my case can be closed Regards, Christian D [redacted]

We apologize for the delayOn January 23, our records indicate a prepaid return label was issued, via email, for the ringAs such, please follow the instructions within the email to submit the returnThe refund will be processed once the package is returned to our warehouseThe customer is able to track the progress of the return by going to UPS.com and entering the following tracking number; 1ZY

We deeply apologize for the disappointmentAs the status of this package is lost, on November 17, we processed a credit to our customers VISA card ending in ***, in the amount of $76.83, which will post in an average of seven days

We will be more than happy to research our customer's concern, but we need more information on our endWhen and where did this occur?What was the item being returned or was any information provided to you in regards to it not being processed ?

We apologize for the disappointmentAs the item is damaged, we strongly encourage you to return this to the nearest Kohl's store, located at; W Chester Pike Havertown, PA 19083, for a full refund Alternatively, if you would like to keep the item, we have taken 50% off As such, on May 14, $was credited to the Kohl’s Charge card ending in 6601, which will post in an average of seven days

Our records indicate our customer received the $of Kohl's Cash via email which was earned on order #This was subsequently used on an online purchase on June 26, As such, the return value was reduced by $Additionally, the Master Card was credited accordinglyIf our customer is having outstanding issues, please have them contact the issuer of their Master Card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I will accept their solution; although I do not appreciate them sending a gift card that requires me to shop at their business again and take another chance that we will have the same problems I would much prefer that they had of just refunded the money so I can shop elsewhere Regards, [redacted]

In follow up to your message through the Revdex.com portal, please note that I spoke to Kohls.com on separate instances today (9/13/17) in attempts to get this resolvedI asked to speak to a supervisor who was one of the rudest individuals they hadI also attempted to make contact with corporateMy last correspondence was with a very nice young woman who provided me a contact number for corporate and informed me, in advance, that it would only allow a message to be leftI did do thatI also provided Kohls.com with the case number through the USPS that is attempting to find the package to try and re-deliver it to the correct addressJust wanted to follow up to the portal to alert that I HAVE had contact - it has just been rude and unsuccessful, and incredibly disheartening.My apologies if this was not the appropriate place for reply - I could not find that option directly through my portalBest, [redacted]

We apologize the item was not reorderedOn December 22, the missing item was refunded in the amount of $31.81, which posted to the Kohl's Charge card ending in For the item to be replaced, another order would have to be submitted If the item proves to be more expensive, we are more than happy to adjust the price of the item to the amount originally paidAs such, please respond back with the order number so we can accommodate accordingly

We apologize for the inconvenience our customer experienced when placing Order on Kohls.comUnfortunately, our system is set up to deduct the balance from the gift card with the lowest amount first followed by the gift card with the next highest amountEven if the gift card was entered in a specific order, our system would not deduct the value until it goes into processingRegrettably, we will not be reversing the transaction as requested since it was not Kohl’s error

Any complaint filed through the Revdex.com will be addressed through the Revdex.com portalIf the customer would like to speak with someone directly, we advise they contact us directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ill look for giftcard in mail

We apologize for the frustration this has caused our customerOn October 20, we credited our customer for the item she did not receive, in the amount of $274.94, to her Kohl's Charge card ending in 9201, which will post in an average of seven daysAlso, we sent $of Blue Kohl's Cash via email to our customer, which has a redemption period of daysFinally, we respectfully decline reimbursement for any accrued credit card interest charged to our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company only credited a portion of my complaint, not the full amount Regards, [redacted]

We apologize for the disappointmentAs the Kohls.com order ending in [redacted] was received damaged, we processed a refund for the full order, on January 5, in the amount of $82.60, which will post to the Master Card ending in [redacted] in an average of seven daysAdditionally, $was credited to a Kohl's Merchandise Credit (KMC), which will be issued, via mailFinally, we sent out an additional $KMC, in compensation for the Kohl's Cash that was lost due to this returnPlease allow an average of 7-business days to receive both of these cards

We apologize for the delayOur records indicate that the item was originally purchased more than months agoAccordingly, per our return policy we issued out a Kohl's Merchandise Credit (KMC) in the amount of $370.11, on April As such, please allow an average of 7-business days to receive this, via standard mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi StacyI rec'd partial check for $but original return value of both items was $so they still owe me the differenceCircled red on receiptThank you Regards, [redacted]