Moore-Built Construction & Restoration

Our records indicate a Kohl's Merchandise Crest (KMC) was mailed out on June 1,

We do have our premium electronics policy printed on the back of our Kohl's receiptsCertain electronics brands or warranty products must be returned within days from the date of purchase with original packaging and a valid receipt or account look-upRefunds for warranty products are handled by the warranty service providerEven exchanges are not allowed on premium productsThe store must process a return and the customer can repurchase the itemTo view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/ I hope you find this information helpful and apologize for any inconvenience this may have caused We do stand by our electronics policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The details in the response from Kohls stating that I would be eligible for only $cash back is incorrectPlease find the snapshot of the Kohls rebate form terms which clearly states that "Limit rebates per product per household"Since I have different products I would have been eligible for $cash backI also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and I will be eligible for the stated cash backThe kohls rebate chat reference number which confirmed the rebate is The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which I already have with me does not change the scenario.I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plansRegards, [redacted]

Our records show the customer's concerns were addressed by our Corporate Refund Department directly. The customer was advised part of the refund was placed on the customer's account on 01/15/16. The remaining part of the refund would be sent on a Kohl's Merchandise Credit via USPS. We would... thins information was helpful.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have photo and video evidence of the advertising errorI am sure the company is aware of the error as the advertising error was removed instantly after I spoke to the 2nd representative regarding this matterI have attached screen shots of the advertised offer, but was unable to attach the videoI do have the video available if available to send in an alternative way Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, please note that I have the wallet application, did try to have the cashier in question use it to allocate my approximate $left on the Kohl's Cash Reward Money for the deviled egg dish to no avail I also offered her my original online order form whereby I was able to use $towards men's swim trunks and tried to get it pulled up that way - to no avail Finally we got out my year old Kohl's Reward Card to see if we can obtain it that way - to no avail So in every aspect, I did what I was supposed to do as a loyal customer trying to use her 'Kohl's Cash Reward for being a loyal customer Yet, I see that Kohl's doesn't really care nor will address ANY of these issues In fact, they haven't addressed even one of them Instead they told me to download the 'Wallet' (obviously they hadn't even read my complaint as it was stated quite clearly within the text that I had indeed tried to use the 'wallet' application) I find it very curious that they told me the answer to my question was to indeed use that wallet next time and all will be well YET, I clearly stated that we HAD tried to use the wallet and all was not well, therefore it is about the principle of business, customer appreciation and just basic courtesy.Again, this is not about the measly $or the deviled egg dish This is about a year old loyal customer who spends $200-$per month in the Kohl's stores and being so soundly dismissed, unread, unaddressed and rudely treated by their Revdex.com CUSTOMER SERVICE LADY/MAN Can you imagine how they treat customers with issues that don't file a Revdex.com complaint? I shudder to think about it.I will NEVER ACCEPT this resolution and should Revdex.com accept it I will have to live with it But I never will think this is the kind of treatment or resolution any customer should get after an issue that has turned into a debacle and a Kohls customer service joke Regards, [redacted]

Upon review of Kohls.com order # [redacted] , we are able to confirm a return for the missing item was processed on 06/24/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for the inconvenience

We deeply apologize for the embarrassmentPlease know that applicable feedback will be sent to the Lawrence, IN Kohl's location for corrective action purposes, in hopes that instances such as this do not happen againHowever, we respectfully decline the request to be compensated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I do receive the refund This will be the 5th time I've been told I'll get my refund, lets hope it works this time Regards, Suzy [redacted]

Upon review of our records, it does show the return was successfully applied to the Visa ending in The customer would need to contact the bank to discuss the return credit being applied to a new card since this transaction took place originally over years ago At this time we consider this matter closed

We apologize for the disappointmentWhile we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having inventoryWhile in most cases this only happens in periods of high volume, please know that in accordance with the Kohls.com Terms and Conditions, all orders are subject to further review, which could lead to cancellationAs such, we respectfully decline the desired settlement that he is seeking, and consider this matter closed

We apologize for the inconvenience our customer experienced with Online Order Unfortunately, since it was a not a Kohl's error, the customer is responsible for the packageAs soon as the order confirmation is generated, it sent to our customer and on that confirmation it displays the detailsThere is only a minute timeframe to update an orderhttps://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MTIwNDY...⇄

Upon review of our customer's inquiry, the customer would need to contact our Corporate Loss Prevention team directly going forward to resolve her inquiryThe phone number for this department is ###-###-####This department can address our customer's concern further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, John [redacted]

Our records indicate we received his complaint through a different channel and have addressed his concerns

RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. The entire sum was not refunded, rather per an email I recently received it was refunded in part. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received an automatic email from Kohl's, informing me that my return has been processed. I was happy initially, however upon closer inspection the refunded amount does not equal to the debit amount on my credit card. I requested that either the entire sum be credited back to the account or I receive the merchandise I ordered. Regards, [redacted]

We apologize for our customers disappointment. We have processed a credit in the amount of $97.09, to our customers Kohl's Charge card ending in 2814, on September 19, 2017. This will post in an average of seven days. Our customer is welcome to reorder the products at her leisure; however, before... placing the order, please have our customer ensure the correct address is chosen.

We will be happy to research our customer's concern, but more information is needed• Can the customer confirm what tenders he was using and discounts, as well as the merchandise purchased

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the wrong message as I assume you are not refunding me $700+ on a $purchaseI have been refunded an amount to my Kohls chargeHowever, I want to know why if I paid $for the item, spent months paying interest on it, and had to waste A LOT of time trying to get the issue resolved, why my refund was only $I won't get hung up on the time or interest this completely incompetent company has gotten from me, but if I paid $for an item, that is exactly what I expect to receive backI will not be done with this until I receive the additional $owed to meThis may be trivial to you but it is principle that you DO NOT do these things to your customers if you value themI cannot wait to pay off my bill in full and be done with Kohls for good Regards, [redacted]

We will be more than happy to research our customers concernCan the customer please confirm the items missing from the order so we can look into the missing items