Moore-Built Construction & Restoration

We apologize for the inconvenience our customer experienced with online Order [redacted] We have refunded our customer his shipping cost and applied a $credit to our customer's Kohl's Charge ending in ***, which was the original tender

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Amber [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have reviewed the response UPS arrived and picked up one part of the returnI still have two boxes sitting on my front porch Again, Kohls did not have the item picked up in entirety and therefore my refund can not be issued Regards, [redacted]

We apologize for our customers frustrationWe have opened a ticket with our IT partners regarding our customer being unable to access her Kohls.com shopping accountWe will be in contact with our customer via phone, within 7-days, regarding the resolution

We are more than happy to research our customer's concernPlease inquire with our customer to find out if he still has the gift cards in his possession possibly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want to let you that I really appreciate the help you have given me I reached out to Kohl's prior to contacting you I believe your help made them move a little fasterAgain, thank you so much Regards, [redacted] ***

We apologize for the inconvenience our customer experienced when attempting to check out on Kohls.comWe stand by our previous decision to have her $discounted from a future orderOur customer can provide incident number 170108-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It has been over two months and Kohls has not sent the refund I have no confidence that they will I cannot close this until I get my refund Kohls should also compensate me for the time I have had to spend following up on this item Regards, [redacted] ***

Upon review of our customer Kohls.com Order 4322846247, we do show a return has been processedA credit in the amount of $and two credits in the amount of $have been applied to the Kohl's Charge ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This issue is not resolved Yesterday I received email that was I was going to be issued a refund of I paid So why am I not getting a full refund? This was Kohls error, and a huge hassleAlso, I was charged almost a month ago for the vacuum you never shipped meWho going to pay the incurred interest? You say that you value your customersHow come you have not picked up the phone and called me? Can you not dial out like the rest of the Kohls corporation? I don't think Im being unreasonable to want my money back for a item you never sent meI expect a full refund, and a refund of any incurred interest charges.If somebody at Kohls really cared, they would have picked the phone up and called meSo you can save the "bs" about how you value your customers, and just give me my full refund Regards, [redacted]

We apologize for our customers disappointment; however, in accordance with the Yes2You (Y2Y) Rewards Terms and Conditions, "we reserve the right to make any adjustments to, including termination of, your Program Account at any time." As a courtesy, we have re-enrolled our customers Y2Y Reward... account, and have credited our customer 6400 reward points, resulting in a $320 reward certificate, which will be issued via email on December 1, and expire on December 31.

We apologize for the inconvenience our customer has experienced. At this time, we have processed a refund for the amount of $275.28. This adjustment will reflect on the account billing statement.

We have credited our customer an additional $, for a total credit in the amount of $1,Please allow an average of seven days for the credit to post to the customers Master Card ending in ***Additionally, a $credit will be applied to our customers next order, in compensation for the Kohl's Cash that was not earnedOur customer would need to call Kohls.com at 1-855-564-5705, and place an order via phone for the credit to be applied

If the customer still desires the merchandise, she may forward the purchase information at a later date, and we will credit the account accordingly

We have agreed to mail our customer's recipient the $gift card originally ordered in NovemberSince this is being processed manually by our fulfillment center, please advise our customer to allow 5-business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

That is an unacceptable response I started with regular customer service and did not receive adequate assistance so I reached out to you If I've escalated the business should honor my request for a call back Once again, subpar customer service

I'm happy we share these sentiments, but at no time have you told me that you will be reviewing the calls and taking any appropriate actions Actions speak louder than words

The authorizations have been clearedAs of April 27, 2016, the available credit is $Tomorrow, the full $will be availableIf you wish to take advantage of the 30% discount, please call us at ###-###-####, so we may place the order and apply that for you

We have credited the $directly to the customer's accountWe advise the customer to allow 24-hours for the credit to appearWe apologize for any additional disappointment