Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the wrong message as I assume you are not refunding me $700+ on a $purchaseI have been refunded an amount to my Kohls chargeHowever, I want to know why if I paid $for the item, spent months paying interest on it, and had to waste A LOT of time trying to get the issue resolved, why my refund was only $I won't get hung up on the time or interest this completely incompetent company has gotten from me, but if I paid $for an item, that is exactly what I expect to receive backI will not be done with this until I receive the additional $owed to meThis may be trivial to you but it is principle that you DO NOT do these things to your customers if you value themI cannot wait to pay off my bill in full and be done with Kohls for good Regards, [redacted]

Upon review of our customer's inquiry, the customer would need to contact our Corporate Loss Prevention team directly going forward to resolve her inquiryThe phone number for this department is ###-###-####This department can address our customer's concern further

We apologize for the inconvenience our customer experienced with Online Order Unfortunately, since it was a not a Kohl's error, the customer is responsible for the packageAs soon as the order confirmation is generated, it sent to our customer and on that confirmation it displays the detailsThere is only a minute timeframe to update an orderhttps://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MTIwNDY...⇄

We will be happy to research our customer's concern, but more information is needed• Can the customer confirm what tenders he was using and discounts, as well as the merchandise purchased

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The name that you took from my licence was [redacted] CappThe items were returned to the Hazel Dell Jewelry Dept at their Kohls locationThe phone number on that would be ###-###-####, and email ' [redacted] @gmail.com This information has not changed since I returned the items Regards, [redacted]

We apologize for the disappointmentWe issued a credit for the amount of $10.00, in compensation for the lower advertised price, which will post to the VISA card ending in in an average of seven daysHowever, we respectfully decline any additional compensation

Upon review of Kohls.com order # [redacted] it appears the customer was not previously reimbursed for the missing items because UPS did provided us proof of deliveryThe customer was informed the next steps were to file a police report or file a claim with UPSAt this time as a courtesy we have returned the two items back to the customer's Kohl's ChargeWe advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I do receive the refund This will be the 5th time I've been told I'll get my refund, lets hope it works this time Regards, Suzy [redacted]

We apologize for the disappointmentWhile we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having inventoryWhile in most cases this only happens in periods of high volume, please know that in accordance with the Kohls.com Terms and Conditions, all orders are subject to further review, which could lead to cancellationAs such, we respectfully decline the desired settlement that he is seeking, and consider this matter closed

As we were able to verify the necessary information, we lifted the restriction on the shopping profileHowever, in accordance with the Kohls.com Terms and Conditions, all submitted Kohls.com orders are subject to further review, which could lead up to cancellationFor assistance with finding a similar cookware set, please contact Kohls.com, via phone, at ###-###-####

Upon review of our customer's concern, we have determined the followingThe customer placed Order on December 05, Once a order is submitted, the customer does receive an email generated automatically with all the details regarding their order including billing and shipping informationOur system does allow our customers a minute window to edit or cancel a order their ordersOur customer first contacted Kohl's on December 08, to notify us if thisUnfortunately, the customer us still responsible for the package.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MjI0...⇄

As previously stated, we sent both gift cards in the amount of $105.99, as well as on August via mailPlease wait up to business days for deliveryWe respectfully decline any additional compensation, and consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would prefer the credit to my card rather than placing the order via the phoneThe customer service I received was such a bad experience, I'd prefer not to deal with it again Regards, [redacted] ***

Upon review of our customer's inquiry, our customer would need to contact ###-###-#### and speak directly to a representative to assist further with her returnThey need information verified prior to processing her return

We apologize for the inconvenience and frustration our cus***er experienced with her most recent Kohls.com orderIt appears the cus***er has reached out to us through a different channelWe have scheduled a pick up via UPS for the items and have resolved our cus***er's concern

We apologize for the inconvenience our customer experienced with Order 5253710281; we have processed a full refund for $to the Visa ending in Please allow 7-business days for it to post to their credit card account

06/22/15The Kohl’s Off Aisle Store is a discount storeUnfortunately duplicate merchandise may not be availableThe store did properly rectify the matter with offering the exchangeThe feedback will be taken into consideration for future changesWe apologize for the inconvenience

Our customer has reached out to us via a different channelIt shows a refund was processed on February 17, in the amount of $to the Master Card ending in Please advise our customer to allow 7-business days for it to appear

We regret to learn of your disappointment in our return options and confirm that we are unable to process exchanges by mailHowever, we are happy to price match a replacement purchasePlease provide your new order number and we will make the adjustments as needed