Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want my purchase overnighted to me as well as a full refund Of the purchase price as I have spent countless hours on the phone and have been mistreated and lied to by the customer service staff! Regards, [redacted]

Upon review of Kohls.com order # [redacted] it appears the customer was not previously reimbursed for the missing items because UPS did provided us proof of deliveryThe customer was informed the next steps were to file a police report or file a claim with UPSAt this time as a courtesy we have returned the two items back to the customer's Kohl's ChargeWe advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.A refund for the missing items was not your choice I had already contacted Discover My complaint was about the poor customer service after the fact, which was not addressed Given the handling of this problem, do you expect me to continue shopping with Kohl's? I spent unnecessary time getting nowhere with customer service representatives who merely read from a script and didn't pay attention to my concerns.If you believe your handling of this matter is satisfactory, I will take my business elsewhere [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem now is, due to kohls negligence the rug will either be not delivered or damaged due to stormSo without confirmation that they will fix this should either issue occur then I have no other option but to escalate this to the attorney generalPlease forward my response to kohlsThis is the worst treatment I have ever had [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Since the item was purchased over two years ago, and unable to be located on the original form of tender, a corporate refund was correctly issuedWe never guarantee how much a customer will receive in their corporate refund when returning items to the store, since additional investigation is warrantedAs our customer received a Kohl’s Merchandise Credit (KMC) via mail, we respectfully decline our customers request to be compensated in the form of a check

Upon review of the customer's complaint, I did partner with our Corporate Refund Department to inquire as to what occurred with her corporate refund They have verified for me that they are unable to locate the original transaction in which the item was purchasedThe customer is refusing to provide specifics so we can locate order and issue her a creditShe states it is in her husband's name, but will not provide an order numberWe also did offer her a Kohl's Merchandise credit in the amount of $90.28, which she is refusing as well Unless specifics are provided to us, we are unable to issue credit in the amount of $

We apologize for the disappointmentOn November 20, we processed a credit in the amount of $35.26, which will post in an average of seven days to our customers Master Card ending in Additionally, we emailed $worth of Blue Kohl's Cash via email, which has a redemption period of days

We apologize for the disappointmentWe issued a credit for the amount of $10.00, in compensation for the lower advertised price, which will post to the VISA card ending in in an average of seven daysHowever, we respectfully decline any additional compensation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The name that you took from my licence was [redacted] CappThe items were returned to the Hazel Dell Jewelry Dept at their Kohls locationThe phone number on that would be ###-###-####, and email ' [redacted] @gmail.com This information has not changed since I returned the items Regards, [redacted]

We will be happy to research further on our endDoes the customer have a receipt for the return?

We regret to learn of your disappointment in our return options and confirm that we are unable to process exchanges by mailHowever, we are happy to price match a replacement purchasePlease provide your new order number and we will make the adjustments as needed

As previously stated, we sent both gift cards in the amount of $105.99, as well as on August via mailPlease wait up to business days for deliveryWe respectfully decline any additional compensation, and consider this matter closed

We apologize for the disappointmentAs the address was inadvertently changed, on December 4, we credited $for the missing items, which will post to the Kohl's Charge card ending in in an average of seven daysAdditionally, we removed the old address from the shopping profile to prevent any address rerouting issues from happening againLastly, as long as you recreate and process this order by December 17, it will be delivered by Christmas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would prefer the credit to my card rather than placing the order via the phoneThe customer service I received was such a bad experience, I'd prefer not to deal with it again Regards, [redacted] ***

We apologize for the inconvenience our customer experienced with Order 5253710281; we have processed a full refund for $to the Visa ending in Please allow 7-business days for it to post to their credit card account

Upon review of our customer's inquiry, our customer would need to contact ###-###-#### and speak directly to a representative to assist further with her returnThey need information verified prior to processing her return

06/22/15The Kohl’s Off Aisle Store is a discount storeUnfortunately duplicate merchandise may not be availableThe store did properly rectify the matter with offering the exchangeThe feedback will be taken into consideration for future changesWe apologize for the inconvenience

We apologize for the inconvenience and frustration our customer experienced with Order 6968719357. We have processed a refund in the amount of $499.98 which will be applied to the Visa ending in 0268. Please advise our customer to allow 7-10 business days for it to reflect on their credit... card.

We apologize for the inconvenience and frustration our cus***er experienced with her most recent Kohls.com orderIt appears the cus***er has reached out to us through a different channelWe have scheduled a pick up via UPS for the items and have resolved our cus***er's concern

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***